Mark Eggleston

Covert Hutto is a top notch dealership. This last purchase was our second new car from Covert Hutt. We will definitely be back when we have future car needs. This last purchase was our second new car from Covert Hutt. We will definitely be back when we have future car needs. More

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I was in and out in about an hour. Christopher was super helpful and got my car washed along with my oil change and tire rotation. Christopher was super helpful and got my car washed along with my oil change and tire rotation. More

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Sales person was great, sales manager was deceptive, didn't see sales receipt till signing didn't see sales receipt till signing More

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I've been dealing with Covert dealerships since 2009 when i purchase my wife Chevrolet Tahoe from them. Good people to do business with. i purchase my wife Chevrolet Tahoe from them. Good people to do business with. More

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WORST PLACE EVER TO PURCHASE A CAR. WRONG MILEAGE ON CAR AND NOW WONT FIX THE ISSUE EVEN WITH THEIR LAWYER. I CANT REFIANCE MY CAR BECAUSE MILEAGE WAS IN KILOMETERS INSTEAD AND THEY CAN WRONG MILEAGE ON CAR AND NOW WONT FIX THE ISSUE EVEN WITH THEIR LAWYER. I CANT REFIANCE MY CAR BECAUSE MILEAGE WAS IN KILOMETERS INSTEAD AND THEY CANT FIX. THEY TRYING TO FIND THE OLD OWNER TO HAVE HIM SIGN THE FORM TO REQUEST THE RIGHT MILEAGE CHANGE BUT THEY CANT FIND THE GUY SO NOW WHAT????????? NO SOLUTION NO HELP!! DONT BUY FROM COVERT THEY ARE AWEFUL More

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Bought my previous truck here and was very satisfied with the purchase experience and service dept. it was great working with Sr to get my new truck. the purchase experience and service dept. it was great working with Sr to get my new truck. More

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Great salesperson, mangers and finance person. All around easy and helpful experience. Nothing pushy, simple. All around easy and helpful experience. Nothing pushy, simple. More

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I am happy with my new 2024 Silverado purchased at Covert in Hutto. We have purchased numerous vehicles from Covert . in Hutto. We have purchased numerous vehicles from Covert . More

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I had Jonathan assist me with the purchase of 2024 Expedition. He gave me great customer service. I am very pleased with my purchase. He answered all my questions and very attentive. Expedition. He gave me great customer service. I am very pleased with my purchase. He answered all my questions and very attentive. More

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This is the first time I have ever felt so mistreated that I write a negative review. I believe that people can have a bad day but this group is bad every day. I was told if I put my order in for my n that I write a negative review. I believe that people can have a bad day but this group is bad every day. I was told if I put my order in for my new 2023 Ford Ranger before December I could expect to have it by the end of February. This was not true, but when would you expect a sales person to say. The truck arrived towards the end of April. I went in the day before I was going to pick the truck up to take care of all the paperwork. This was a 4 hour ordeal but I got it done. Before leaving I asked how long it would take the next day to get the truck. I was told just 15 – 20 minutes. The sales person said he would have the truck washed that afternoon so it would be ready the first thing in the morning. I got to the Hutto lot around 9:30 and my sales person was nowhere to be found. They paged him and about 30 minutes later he showed up. I gave him the check for the truck and told him I had an appointment at 11:30 how long will this take. He said not long and disappeared. He came back about 10 or 15 minutes later and said he was having the truck washed. We sat at his desk for ½ and hour when I said I have to get out of here I have an appointment to get to. He got up and disappeared again and after another long time he showed up and said I have your truck. He took me out to the truck showed me some of the features and set up my Ford Pass and I was off. It was 11:38 and I was there for 2 hours! I missed my 11:30 appointment and was late for my 12:15 appointment. After a week of driving my new truck I noticed the carpet on the passenger side was soaked with water and I could hear water sloshing around under the dash. I called the Hutto service department and told them my problem. They said they could get me in on Monday, this was Wednesday. I said fine but I would need a loaned vehicle as the truck was my only way to get around. I was told the service manager would have to make those arrangements and I was transferred over to her. She said that there was not a loaner vehicle available at that time but she was expecting one to come available soon and would call as soon as one did. I waited a week with no contact from anyone at the Hutto Dealership so I called them. The service manager responded very quickly that Wednesday and got me a loaner car. Before leaving I asked her when she thought she would get the truck in the shop. She said that she was shooting for the end of the week. I should have asked her “WHICH WEEK?” I waited until the following Thursday, 9 days later, before I decided to call but before I could call them I got a Text message saying that my truck was going into the shop. I decided to wait and call the morning, Friday to see what they had found. I had to leave a message and waited for a call. By 4:20 pm I had not gotten any call back so I called again and had to leave a message. By Monday I had still not had anyone call me so I called and had to leave another message. WHY DO THEY HAVE VOICE MALE IF THEY REFUSE TO RESPOND TO CALLS! At 1:40 pm on Monday I had enough and was getting ready to drive over to the Hutto Ford Dealer when I finally got a call back. They told me they believed they knew why I was getting water inside the truck but would not be able to get to it until the end of the week. That would make the total time line from when I first called about the water leak to when they may fix it almost a month and another week of them not call me to keep me informed or not returning my calls. NO, I WAS NOT GOING TO DO THAT. I did drive that Monday to the Hutto Dealer and told them I wanted my truck back. I waited two and a half hours but got my truck back. They physically had my truck for 13 days and did not fix the problem! I wish I had seen their reviews before getting involved with this group! Be smarter than me and go somewhere else! More

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