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18 Reviews of Mark Conrad
May 15, 2024
I brought my car in for a diagnosis that I was told would be free if covered by Warranty. There were additional issues with my car that they chose to fix without getting my approval. There was no call, no em be free if covered by Warranty. There were additional issues with my car that they chose to fix without getting my approval. There was no call, no email, no text message to get approval to fix the additional issue. I have never been to a dealership that has charged me without my approval of the diagnosed issue before, but apparently they do this regularly and said it was OK. Be careful when dealing with Laura Stout and the manager, Mark Conroy. Text message history Laura Stout: That is correct. You would sign on for a diagnoses fee of $240.00 and if it is the clock spring then the diagnoses fee would go away. Laura Stout: Hi Laura. Would this be covered by warranty? Attached diagnosis from Tom (very nice man) at AAA auto and Tires center. Finding: horn operation Recommendation: no contact through clock spring Notes Confirmed no horn operation from the steering wheel. The horn will activate with alarm and while lock/unlocking vehicle. tested power at fuse(good) tested power on two side of the relay (good) ground and continuity to the horn from relay(good) powered horn from the relay and it is operational. Found no ground signal from the horn switch in the steering wheel, to the command side of the relay. Installed a relay tester in between the relay and horn relay terminal. I can simulate a round signal from the horn switch and horn operates. Horn circuit test good. I need to remove the Airbag in the steering wheel to gain access to the clock spring to test switch and continuity through the clock spring. Upon discharging system and testing continuity through the clock spring, I found that the circuit is open. recommend replace the clock spring and recheck operation. Laura Stout: It should be covered. More
by blue_sapphirez05
Verified CustomerOther Employees Tagged: Laura Stout
Helpful 
May 12, 2024
Great service, consistently meeting commitments and delivering high-quality work.will definitely be returning soon. delivering high-quality work.will definitely be returning soon. More
by Cibrian Family
Other Employees Tagged: Laura Stout, Bryan Wright, Jennifer Crouch, Jewelia Nunez, Cesar Lopez , Cesar and Alejandro are very reliable technicians and have always taken care of my car needs would definitely recommend them.
May 11, 2024
Jennifer is great at what she does, helpful, friendly, and always fabulous attention to detail and always fabulous attention to detail More
by Fredsgreene
Other Employees Tagged: Laura Stout, Bryan Wright, Jennifer Crouch, Jewelia Nunez, Cesar Lopez
May 01, 2024
It was a busy day but each person that assisted me was pleasant, friendly and helpful. Thanks to all of them. pleasant, friendly and helpful. Thanks to all of them. More
by pattynrich
Other Employees Tagged: Laura Stout, Bryan Wright, Jennifer Crouch, Jewelia Nunez, Cesar Lopez
December 18, 2023
The service department was great I can't really say too much about the sales. Marc fixed the issues that the sales department refused to do so. much about the sales. Marc fixed the issues that the sales department refused to do so. More
by Sowens2006
Other Employees Tagged: Mark Conrad
December 15, 2023
Very knowledgeable and friendly staff. Nice amenities, clean facility and good overall vibe here. Highly recommend them. Nice amenities, clean facility and good overall vibe here. Highly recommend them. More
by mylescomb
Other Employees Tagged: Laura Stout, Bryan Wright, Jennifer Crouch, Jewelia Nunez, Cesar Lopez , David Shilling, David Shilling
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