Mark Casey

Professional experience. Set up time slot for work to be done. All progressed as planned. Very helpful Set up time slot for work to be done. All progressed as planned. Very helpful More

by WBULLOCK7 Verified Customer Verified Customer

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Service is too notch! From my salesman Mike to service department this has been the best car buying experience ever From my salesman Mike to service department this has been the best car buying experience ever More

by SARASOTATREE Verified Customer Verified Customer

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Mark Casey is very rude. "If" I have no other choice for service, he will never be allowed to handle my needs. It's so much easier and pleasant dealing with Stingray in Tamp "If" I have no other choice for service, he will never be allowed to handle my needs. It's so much easier and pleasant dealing with Stingray in Tampa. Absolutely no comparison. While I was waiting he coldly ask another new arrival, "what do you need." He was so rude, they left. I was the stupid one that stayed. Even when he'd pass me in the waiting area, I was lucky to get a grunt out of him. He is definitely hurting your business, getting you low scores on surveys, and losing several customers on the spot or preventing them from coming again. As a prior leader myself, I would immediately confront his behavior. If he's been counseled before, then coach him out. I'm confident you aren't this desperate for service employees. Justin Lawson on the other hand is exceptional. More

by ChevyMan Verified Customer Verified Customer

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They took care of us in a timely manner and fixed all the issues. Thank you. issues. Thank you. More

by BROOKLYN.MOCK Verified Customer Verified Customer

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Courteous service, friendly service, timely service, completely satisfactory service, with no complaints from our family! Jim & Hilda Spears? completely satisfactory service, with no complaints from our family! Jim & Hilda Spears? More

by JESPEARS2 Verified Customer Verified Customer

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Misdiagnosed antilock brake warning as new battery needed. Replaced one-year-old battery for a few hundred dollars. Still getting Onstar warning. Waste of my money. Misdiagnosed frequent rear air needed. Replaced one-year-old battery for a few hundred dollars. Still getting Onstar warning. Waste of my money. Misdiagnosed frequent rear air shock pump running as normal. This is NOT normal. Need to fix probable leak in an air shock. More

by KENHASTINGS1 Verified Customer Verified Customer

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Great service,great people to deal with. Bought 2 cars with them! Keep up the great customer service!!!! Bought 2 cars with them! Keep up the great customer service!!!! More

by LCCLARKE2 Verified Customer Verified Customer

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All the personnel were very good and the whole experience is what keeps me coming back . is what keeps me coming back . More

by TORRES.PEDRO49 Verified Customer Verified Customer

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I brought my Silverado in for a factory safety recall. Service from Mark was excellent and the work was completed quicker than anticipated. Service from Mark was excellent and the work was completed quicker than anticipated. More

by L1949WD Verified Customer Verified Customer

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Great service. My wife takes the car in for regular oil changes. She usually waits, they always offer to drive her home. Love the service My wife takes the car in for regular oil changes. She usually waits, they always offer to drive her home. Love the service More

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