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Mark Carrasco
Mark Carrasco at Land Rover Boerne
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Mark Carrasco

Parts Counter

Land Rover Boerne

32120 IH-10 West
Boerne, TX 78006

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4.5
26 Reviews
4.5

26 Reviews

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26 Reviews of Mark Carrasco

November 08, 2024

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Employee Rating

Great team! Always so courteous and very professional crew! Thank you so much for all you do! More

by CLAUDIS7510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Main

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Nov 11, 2024

Land Rover Boerne responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Land Rover Boerne!

November 07, 2024

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Employee Rating

Excellent work on my Defender. Key fob issue was resolved quickly and sunroof issue was also handled quickly. I appreciate the great service provided and am glad I bought from Boer More

by htxdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Main, Zack Deboe , Cody O'Donnell, Joseph.

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Nov 07, 2024

Land Rover Boerne responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

November 07, 2024

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Employee Rating

Excellent work on my Defender. Key fob issue was resolved quickly and sunroof issue was also handled quickly. I appreciate the great service provided and am glad I bought from Boer More

by htxdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Main, Zack Deboe , Cody O'Donnell, Joseph.

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Nov 07, 2024

Land Rover Boerne responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

November 07, 2024

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Employee Rating

Thanks for all your help. It was a wonderful and efficient sale experience. Will be coming back. More

by OGARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Banda, Nuni Zapata, Maryham Jaghori, Nathaniel Main, Zack Deboe, Carlos Garza , Cody O'Donnell

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Nov 08, 2024

Land Rover Boerne responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Land Rover Boerne!

November 02, 2024

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Employee Rating

He never called me back after I spoke with him with an answer. Maryanne on the other hand who handled my stuff after him did an excellent job she should be commended for it. She has great customer relatio More

by skyjumper51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maryham Jaghori

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Nov 04, 2024

Land Rover Boerne responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

November 01, 2024

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Employee Rating

Zachery was my service contact, he was very professional and did an excellent job of keeping me informed during the process. More

by jdunlap2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Deboe

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Nov 04, 2024

Land Rover Boerne responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

October 31, 2024

Dealership Rating
Employee Rating

Great experience with fast, professional service, great communication, and exemplary customer service. Best dealer ever! More

by Jedabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Deboe

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Nov 01, 2024

Land Rover Boerne responded

Jedabs, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne

October 30, 2024

Dealership Rating
Employee Rating

I feel like I was treated very kindly and with upfront honesty about my repairs. I will be happy to return for any future issues. More

by lbstengel5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Deboe

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Oct 31, 2024

Land Rover Boerne responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 25, 2024

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Employee Rating

I was verbally insulted by the general manager in front of a service technician. The alleged general manager accused me of being drunk, and that I returned the last and first loaner vehicle back to the dea More

by ePANIAGUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Zack Deboe , The “general manager”

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Oct 28, 2024

Land Rover Boerne responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.

October 23, 2024

Dealership Rating
Employee Rating

Workmanship is good, communication and returning phone calls not so good. Very expensive for repairs and time consuming for customer. They are taking advantage of customers because not to many repair sh More

by PAGEBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathaniel Main

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Oct 24, 2024

Land Rover Boerne responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Land Rover Boerne

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