Mark Altgibers

My wife's fiat, they wait till something breaks. Not pro Active. Never has a recommendation. EVER. Poor technicians, can't diagnose anything. Not pro Active. Never has a recommendation. EVER. Poor technicians, can't diagnose anything. More

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Disappointing I brought my Fiat here for a check before a road trip. I was told the cost would be $135 to take a look at the car. When I arrived I asked Nicole if I I brought my Fiat here for a check before a road trip. I was told the cost would be $135 to take a look at the car. When I arrived I asked Nicole if I could talk with the technician to tell him my concerns. She said she would try but couldn't guarantee it, since the tech could get started and she wouldn't know it, and that's her job - to tell the tech what to do. I drove 2.5 hours to get my car serviced here, and I thought that was a reasonable request. I have always talked briefly with the tech at other Fiat service centers. Her answer should have been "sure." I did eventually talk with the tech who was polite. It took nearly three hours for the checkup and Mark was gone for quite a while on the test drive. Tony, the manager eventually approached me and asked if I had questions. I did. I was looking for information on new tires. The cost would be over $700, and tires would need to be ordered. Windshield wipers would be over $40 a piece and also needed to be ordered. OK. So I knew I would have to make another 5 hour round trip. I was willing. Then I got my bill for the checkup which was over $160. I was charge additionally for "Disposing of Hazardous Waste" and a "digital filing fee" (don't know what that is) in addition to the $135. When I questioned the hazardous waste, I was told by Nicole that that is a charge for a checkup (and it was an additional fee, and not optional regardless of the service provided) to get rid of hazardous waste, even though no waste or any fluids were removed from my car. Nicole is chipper and says everything with a smile, but she is not polite or service oriented. She didn't care what I thought. She had no answer to my question about charging for services that were not performed and she was argumentative right from the beginning about any question I had. When I talked to Tony he said it was too late to do anything about the fee, since I was already charged for it, but he would make it right when I returned for tires. I won't be returning, based on this experience. They lost an $800 sale on tires and wipers. I have been to two other Fiat dealer service centers in other states and was a happy return customer who was provided with honest, respectful service. This service center was not up to par. More

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Excellent service! Service Department is wonderful! They treat people right! From managers to advisors to technicians, they take care of your vehicle right. Fast and fri Service Department is wonderful! They treat people right! From managers to advisors to technicians, they take care of your vehicle right. Fast and friendly parts and service! More

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