Mario Murgado

The service was excellent, and the wait time was exactly as I had been quoted. Everyone was courteous and friendly. as I had been quoted. Everyone was courteous and friendly. More

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It’s first time for me and its Very bad customer service, no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 ser no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 service and in Saturday morning no feedback I called service center at 10:00 am to check what happen they leave message for internal service team to call me but no one called me, after that I went to branch and service closed at 2:00 pm and no one inside branch know what happen in car and I have to wait until Monday morning. More

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Great customer service! The facility is very well maintained even through the renovations. the mechanical staff was great as well as they fully explained what was needed The facility is very well maintained even through the renovations. the mechanical staff was great as well as they fully explained what was needed More

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The work is always quality, but the updates were not as consistent as previously with mt man Steven, but I guess you all had him working hard during my most recent visit for repairs, Overall, I was pleased consistent as previously with mt man Steven, but I guess you all had him working hard during my most recent visit for repairs, Overall, I was pleased with my service work, but more updates would be appreciated! More

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Service was excellent, done when promised, and my car was clean. The service writer was very professional and very helpful clean. The service writer was very professional and very helpful More

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The staff are very friendly and I was pleased with the level of service I received. level of service I received. More

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I found service a bit of slow, when waiting for someone to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were th to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were three people sitting at the desk. More

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The service I received from MB of Richmond was superb. Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I alw Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I always receive great service there. There’s never any “surprise” fees which is a blessing. I always feel respected as a client. Good service once again at MB of Richmond. More

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Tavares, was very professional & informative about everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 More

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Had an ongoing issue which was resolved in a timely manner. Kept me apprised of the work manner. Kept me apprised of the work More

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