Mario Herrera | Page 2

I had called several days in advance in reference to battery, under prorated warranty, replacement. I spoke with a lady and she stated how much it would. She put me on hold several times to verify prici battery, under prorated warranty, replacement. I spoke with a lady and she stated how much it would. She put me on hold several times to verify pricing; and I gave her the purchase date of battery from another dealership. I scheduled the service and arrived at dealership. I spoke with Nigel Young, service advisor. He stated the price, etc was a different amount then what the employee told me over the phone. I stated to him, time, dare, name, etc of the person I spoke to. Mr. Nigel Young was nasty and didn't care or checked to see if information was correct. This is not the first time I've dealt with Mr. Young. I asked to speak to a manager. While I was in the waiting area, an older man walked with Nigel Young back towards his desk srea and stated to him that he was a cold motherxxxx**. They thought it was funny. I spoke with Mario Herrera, whom did his job as a manager, as a representative for Scott's Nissan, and checked the phone conversation because it was recorded. He was able to verify that what I stated was correct. Mr. Herrera took care of the issue with a smile and understanding as a Manager should do when dealing with customers. Thank you for your help and correction as an employee and as a manager. Thank you for going that extra mile to verify what a customer states that an employee stated to him; otherwise, I would have still been dealing with an employee without compassion, understanding, or just the correct customer service etiquette. Thank you again Mario Herrera. More

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Awesome service every time we. We love the service department they are an extension of our family We love the service department they are an extension of our family More

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I have worked with Nissan for maybe 12 years. They are trust worthy. Their prices are fair and competitive. I feel well cared for and respected with the people I work with. I can trust the work t They are trust worthy. Their prices are fair and competitive. I feel well cared for and respected with the people I work with. I can trust the work that is done. I very much appreciate the customer service and the excellence with the work done, and the care they taken with my vehicle. It took me a long time to find people to work on my car that I could feel like I could trust. Scott Clark Nissan on South Boulevard has definitely gained my trust. That goes a long way with me and my husband When we work with companies. Mario did an excellent job and working with me and getting our car fixed. It has 156,000 miles on it but still runs great because of the excellent care they have taken with it and I get regular service done on it. We are so thankful for Scott Clark Nissan on South Boulevard in Charlotte North Carolina More

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It’s a perfect place with great customer service. I recommend this place to anyone. I recommend this place to anyone. More

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Excellent customer service. Friendly staff, timely service. I will return myself and recommend my friends and family. Friendly staff, timely service. I will return myself and recommend my friends and family. More

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Excellent customer service. . it a great feeling knowing that i am in good hands when it comes to getting my Nissan armada serviced. . it a great feeling knowing that i am in good hands when it comes to getting my Nissan armada serviced. More

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Always have had a pleasant experience by either the service department or sales. What a pleasure… service department or sales. What a pleasure… More

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Great service, timeliness and very customer centric. I have used them before and will continue to do so. I have used them before and will continue to do so. More

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Scott Clark Nissan always does a good job on my car. I will come back again. I will come back again. More

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We took her vehicle to Scott Clark Nissan we have been loyal customers for many years and even though we have moved we continue. They do an excellent job and I don’t ever have to be concerned about what i loyal customers for many years and even though we have moved we continue. They do an excellent job and I don’t ever have to be concerned about what is being done or not being done correctly. They don’t try to sell me extra things And they seem to work with excellence. I got an oil change and tire rotation. Because of a national court case our light fixtures were replaced and they did excellent job and we can see wonderfully now when we drive. We are very pleased and thankful for Scott Clark Nissan More

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