Mario Diaz

Thank you Gustavo for this amazing car the service was very special he went above and beyond getting us the deal that we wanted he always answer the phone he is very professional and knowledgeable thank y very special he went above and beyond getting us the deal that we wanted he always answer the phone he is very professional and knowledgeable thank you to the dealership also and the GM Mario Diaz More

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After visiting multiple dealerships and being disappointed with poor treatment and lack of management attention, I reached out to Vera Cadillac, Buick, GMC. Mr. Gus Guerra answered the phone and disappointed with poor treatment and lack of management attention, I reached out to Vera Cadillac, Buick, GMC. Mr. Gus Guerra answered the phone and immediately stood out with his professionalism and customer care. He asked the right questions, provided his personal contact information, and made us feel valued. When we arrived at the dealership, Gus treated us like family, addressing all our concerns and guiding us through the purchase process. With assistance of the GM Mario Diaz ,We ended up purchasing two Denali EV trucks from him and had an exceptional, trustworthy, and enjoyable experience. Thank you, Gus and Vera team for making this possible. Ben A More

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Very good service in my Escaled 2024 Vera Cadillac Conrad is the best, very fast and efficient Conrad is the best, very fast and efficient More

by luewerton Verified Customer Verified Customer

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My experience could not have been better - again! Mario Diaz' team is courteous, knowledgeable and prompt! Gustavo Guerra was especially appreciated. This was my second purchase from Vera, but it wi Mario Diaz' team is courteous, knowledgeable and prompt! Gustavo Guerra was especially appreciated. This was my second purchase from Vera, but it will not be my last. Thank you Vera Motors! More

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Top-shelf customer service experience. They worked diligently to get me the exact car I wanted, in the time-frame I wanted, and at the price I wanted. Christian drove the car to a locati They worked diligently to get me the exact car I wanted, in the time-frame I wanted, and at the price I wanted. Christian drove the car to a location that was convenient for me to pick up. Thanks Vera and Christian. More

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It is such a pleasure to go to Vera and purchase my new SUV. Gus Guerra and Mario Diaz were Awsome, great, and explained everything in detail. I am so Happy to start my 2025 with my long past due purchase. SUV. Gus Guerra and Mario Diaz were Awsome, great, and explained everything in detail. I am so Happy to start my 2025 with my long past due purchase. As I have known Louis Vera since high-school and proud to say , I purchased my SUV from Vera Cadilac-Buick-GMC. They were here to help me make the right choice. Thank you so much, Louis Vera, Gus Guerra and Mario Diaz Thank you (So Happy) Kim B. More

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Leor is an excellent very knowledgeable car salesman. He do everything about the lyric and the Escalade that I purchased. He’s extremely nice and not pushy. He’s a genuinely good person. The entire staff He do everything about the lyric and the Escalade that I purchased. He’s extremely nice and not pushy. He’s a genuinely good person. The entire staff at Vera Cadillac is very professional. It was a hassle-free buying experience. Appreciate their honesty and transparency. Great dealership to deal with More

by Dr Ben-David Verified Customer Verified Customer

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Buying our new vehicle from Vera GMC was an amazing experience. Gustavo Guerra and Mario Diaz made the whole process so simple and transparent, not to mention quick! I would absolutely recommend this d experience. Gustavo Guerra and Mario Diaz made the whole process so simple and transparent, not to mention quick! I would absolutely recommend this dealership to anybody looking to buy a new car. More

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PLEASE DO NOT ERASE I WANT TO MAKE SURE THIS IS PUBLIC. This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this deal This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and unkept promises regarding the lease of a 2024 Lyriq a week later. It is absolutely unacceptable for the general manager, Mr. Diaz, to look a customer in the eye, shake their hand, and promise to deliver a car at an agreed-upon price, only to later provide excuses about needing more time and suddenly claim that the other car is no longer available because the dealership owner sold it. That is, quite frankly, one of the most absurd excuses I’ve ever heard. This behavior reflects unprofessionalism and a complete lack of integrity. If a dealership is unable to honor an agreement, the least they can do is be upfront and say, “We’re sorry, but we cannot complete this deal.” We have to let you go as a customer. This level of dishonesty and mismanagement is not only unacceptable but also leaves a lasting NEGATIVE impression on both your business and the Cadillac brand. As I promised the general manager, a detailed letter, along with copies of text messages illustrating this dishonesty, will be sent to Cadillac headquarters. It is incredibly disappointing and disheartening to experience such behavior, but the Vera owner, other consumers, and Cadillac leadership need to be made aware of these practices. More

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This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and unkept promises regarding the lease of a 2024 Lyriq. It is absolutely unacceptable for the general manager to look a customer in the eye, shake their hand, and promise to deliver a car at an agreed-upon price, only to later provide a bunch of excuses about needing more time and claiming that they are doing you a favor and getting you out of a negative equity car. Amazingly and conveniently the other car I was interested in leasing is no longer available because the dealership owner sold it. These excuses reflect unprofessionalism and a complete lack of integrity. If you are unable to deliver on a product or agreement, the least you can do is be honest and say, “We’re sorry, but we cannot complete this deal.” This level of dishonesty and mismanagement is unacceptable and leaves a lasting negative impression on your business and more importantly on the Cadillac brand. More

by kfir.bendavid Verified Customer Verified Customer

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