Mario Cervi

A great dealership. My second purchase at that location. Great teamwork! Would definitely refer them. My second purchase at that location. Great teamwork! Would definitely refer them. More

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I am extremely disappointed and repulsed by my experience with Chevy NSB. After losing my car in Hurricane Milton, I was in a vulnerable position, and I feel that the dealership took full advantage of that. with Chevy NSB. After losing my car in Hurricane Milton, I was in a vulnerable position, and I feel that the dealership took full advantage of that. When I initially purchased my new car, I was told by Kenny Creech that all I had to do was bring in the insurance money once I received it from my claim. There was no mention of a deadline or urgency. However, everything changed after the sale was finalized. Dave from Finance called me on October 30, 2024, and without so much as a greeting, demanded, "Where's the check for the $18,000?" When I explained that I hadn’t yet received the funds from my insurance company, Progressive, he rudely told me that if I didn’t have the money by October 31, I would be facing $700 monthly car payments. This was shocking and confusing because at no point during the sale did anyone mention any specific deadline for bringing in the insurance money. Kenny had assured me I could just bring in the money when I got it—there was no pressure about an exact date. When I tried to back out at the last minute, I was told by Kenny that my car was totaled and they would make this work for me. However, when I spoke with Mario, the sales manager, he tried to blame me, claiming that I miscommunicated when the funds would be released. How was I supposed to know when my insurance payout would be finalized if no one had even informed me that my car was officially totaled? I only found out because Kenny called to tell me. I trusted his word when he said I could bring in the money whenever it came through. Now, with the deadline looming, I still don’t have the funds, and I’m being threatened with excessive car payments that were never mentioned before. To make matters worse, when I spoke with Mario again, he casually suggested I just refinance my car and renegotiate my loan. This would not only cost me more money in the long run but also feels like another way the dealership is trying to profit off my misfortune. Refinancing is not a solution, and it’s appalling that this was offered as an option, knowing it would increase my overall financial burden. This dealership's handling of my situation feels incredibly deceitful and predatory. Losing my car due to flooding was already devastating, and instead of helping me through this difficult time, Chevy NSB has made things significantly worse. It’s clear that they took advantage of my vulnerability, and I regret trusting them with my business. This entire experience has left a terrible impression, and I will not recommend this dealership to anyone. More

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Thank you to NSB Chevrolet and Kenny Creech for getting me into my new truck and making it super easy, quick and convenient! 10/10 recommend! I love my new truck! me into my new truck and making it super easy, quick and convenient! 10/10 recommend! I love my new truck! More

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Kenny Creech is an amazing salesperson and he’s a Marine veteran! The best! Hoorah veteran! The best! Hoorah More

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Not knowledgeable at all other than the color is mint. Won't help at all with any service because of a bad review. Crooks and liars Won't help at all with any service because of a bad review. Crooks and liars More

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Joe Lena was very professional and straight forward . He explained the cars attributes etc and it's value. I would recommend Joe Lena and this dealership without hesitation.. He explained the cars attributes etc and it's value. I would recommend Joe Lena and this dealership without hesitation.. More

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I was trying to buy a car and left three messages for them to call me. After four days I found out that the car I was trying to buy was sold. It's amazing that they sell anything. them to call me. After four days I found out that the car I was trying to buy was sold. It's amazing that they sell anything. More

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Excellent customer service. Joe Lena and the crew did a great job on getting me the vehicle that I wanted. No pressure at all. Willing to work around my schedule. Joe Lena took Joe Lena and the crew did a great job on getting me the vehicle that I wanted. No pressure at all. Willing to work around my schedule. Joe Lena took time to go through all the options and features the SUV had. Joe even set it all up for me. He even followed up later to see if I had any concerns or questions. I highly recommend them. More

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Very polite very knowledgeable great service dept sales people very professionablei would tecommend them to anybody people very professionablei would tecommend them to anybody More

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Very friendly and helpful with all your needs. Members go out of their way for you. Members go out of their way for you. More

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