Marilyn Leyva

Clay Cooley Nissan responded

Hello Jamillahtyson8, We’re sorry to hear about your experience. It’s concerning to learn that you received a car that was not in working condition and that you felt your payment was mishandled. We take these matters seriously, and we want to ensure that our customers receive reliable vehicles and fair treatment. Please reach out to our customer service team directly so we can investigate this situation further and assist you in resolving any issues you’ve encountered. Your feedback is valuable to us as we strive to improve our services. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Jacquelynlang, Thank you for your positive feedback! We're thrilled to hear that you found our customer service great and that the timing of your service met your expectations. It's wonderful to know that you're happy with your car. We strive to create a pleasant experience for all our customers, and your satisfaction is our top priority. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Kennyldavisking, Thank you for your kind words! We're thrilled to hear that you found our service to be fast and straightforward, with quick approvals on the same day. It’s our priority to provide friendly and modest service without cutting corners. Your satisfaction is our goal, and we appreciate your feedback as it motivates us to continue delivering excellent service. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Daddymooo, Thank you for your excellent review! We are thrilled to hear that you experienced honest service and appreciate your strong recommendation. Our team is dedicated to ensuring that every customer finds the right vehicle for their needs. Your feedback motivates us to continue delivering exceptional service. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tuckertes, Thank you for your feedback. We apologize for the cleanliness issues you encountered with your vehicle, including the waste from a drink and the dirty wheel. It's disappointing to hear that we fell short in these areas, but we're glad to know that Marilyn provided great assistance during your sale. Your comments will help us improve our services and ensure a better experience for future customers. Thank you for bringing this to our attention. Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Anderson, Thank you for your wonderful feedback! We’re thrilled to hear that Shernericka and our finance team were able to assist you in securing a deal that fit your budget and that you felt well-informed throughout the financing process. We take pride in ensuring our customers are comfortable every step of the way. It’s great to know that Shernericka took the time to explain all the features of your new vehicle, setting you up for a smooth driving experience. We appreciate your trust in us and hope you enjoy your new car! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Arlana79bozeman, Thank you for your wonderful feedback about James Sheppard! We're thrilled to hear that he provided amazing service and demonstrated great people skills. It's fantastic to know he listened to your needs and helped secure the deal you were looking for. We take pride in having team members like James who excel in their roles and truly care about our customers. Your satisfaction is our priority, and we appreciate your kind words about his dedication and expertise. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tylisabranley, Thank you for sharing your positive experience with Lino Flores and Larry Lilly! It's fantastic to hear that they provided excellent service and were genuinely helpful. Your recommendation means a lot, and it’s always reassuring to know that there are dedicated professionals out there who truly care about their clients. I'll be sure to keep them in mind for anyone looking for great sales assistance! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lindabranley, Thank you for sharing your positive experience with Larry and Lino! It's great to hear that they made the car buying process so smooth and enjoyable for you. Their expertise and friendly approach can really make a difference. I appreciate your recommendation and will definitely keep them in mind for anyone looking to purchase a car! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Upsetcusromer, Thank you for letting us know about your recent visit to Clay Cooley Nissan. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please contact us at (972) 709-2000 so we can understand your situation better in order to try and turn your experience around. Thank you, Clay Cooley Nissan