Mariela Hernandez

They got my truck in and out quickly. Found the problem and fixed it to my satisfaction. Found the problem and fixed it to my satisfaction. More

by LIGHT_HOUSEKEEPER Verified Customer Verified Customer

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Very accommodating and helped ease my anxiety. Employees were friendly and very knowledgeable. Would recommend to others Employees were friendly and very knowledgeable. Would recommend to others More

by PERRYN Verified Customer Verified Customer

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Friendly, fast, and easy scheduling. They checked for recalls and made sure that I knew about the Chevrolet Rewards program. They checked for recalls and made sure that I knew about the Chevrolet Rewards program. More

by RM Verified Customer Verified Customer

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Was a great exsperience and will defiantly do business with them again.Very professional and prompt! with them again.Very professional and prompt! More

by rmcd726 Verified Customer Verified Customer

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Friendly service and was kept in the loop on progress made. It was not a quick process but they made sure it was done properly. Thank you for that. made. It was not a quick process but they made sure it was done properly. Thank you for that. More

by Marisol Verified Customer Verified Customer

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A great place to fix any problems and they will fix anything that had messed up or damaged for a free cost on them anything that had messed up or damaged for a free cost on them More

by w.colbert15 Verified Customer Verified Customer

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Awesome service. Always great!! Fast, efficient and staff are great. Check them out if you need service!!! Always great!! Fast, efficient and staff are great. Check them out if you need service!!! More

by Jgregory Verified Customer Verified Customer

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Service scheduled and was done in a timely manner. Staff was friendly waiting area was comfortable. Staff was friendly waiting area was comfortable. More

by debra722 Verified Customer Verified Customer

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August 27, 2024 Traveled from Lindale, TX for an 11:15am appointment to have fuel filter changed and front end aligned as the truck had 13,000 miles and I bought it used with 11,000 miles on a 2024 Silverad appointment to have fuel filter changed and front end aligned as the truck had 13,000 miles and I bought it used with 11,000 miles on a 2024 Silverado 2500HD High Country 6.6 Duramax. I was greeted by Buzzy and explained the service I was expecting and I asked how long it would take. He told me 2.5 hours because the dealership only had one technician and he was on lunch Break and then excused himself because it was time for his lunch break and that Mariela would be handling my service. Mariela was covered up with phone calls but we had a conversation to discuss the service and the two GM service recalls. Long story short, I was charged $100 for a fuel filter. An OEM filter from Amazon is $30.00. Does that sound fair? Front end alignment was performed, charged $140.00 and truck still pulls to the right. Not a good look and I will be hard pressed to recommend this service department with one mechanic and overwhelmed service reps. Jim Short Lindale, TX More

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I scheduled maintenance for my truck 1 week prior to bringing it in. I was promised everything would be completed in 1 day. At 4pm, I called for an update since no one bothered to call me. I was infor bringing it in. I was promised everything would be completed in 1 day. At 4pm, I called for an update since no one bothered to call me. I was informed only 1 thing was completed in that time. This is the second time I was lied to regarding completion of service work. To top this off, after asking for the service manager to call me, I have yet to have ANYONE contact me. It would seem that no one at Bill Dickason understands customer service. SHAME ON ALL MANAGERS AT THAT LOCATION!!! More

by mfinityac Verified Customer Verified Customer

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