Maricella Moraga | Page 2

What should have been a joyful purchase was a shocking experience of scam, poor customer service, and lengthy wait times. I ordered a hybrid Kia SUV in May 2023 with a $1000 down. I committed to this purc experience of scam, poor customer service, and lengthy wait times. I ordered a hybrid Kia SUV in May 2023 with a $1000 down. I committed to this purchase and waited for 8 months. Paying cash. Upon finalizing the purchase today (Dec 26) I did not want two of three add-ons. Nate M and Derrick G refused to sell the vehicle unless I purchased the LoJack add-on. When I confirmed that these were "optional", Nate M said "buying the vehicle is optional". How disgusting. Clearly this place is interested in sales and not a positive customer experience. Of course these add-ons are optional yet these two employees refused to sell the vehicle unless I bought two of them (they removed the key add-on). The window tint add-on is way overpriced which was acknowledged by Derrick when I stated how I was paying 2.5x the usual price of tinting already and wanted to remove the Lojack add-on. And the entire ordeal was 6 hours in total for a vehicle that did not need financing or anything else. And when I was out rushing to the bank to get the cashier's check before closure, Nate M had the audacity to call me during my trek asking when I'll be back (since apparently he has some plans this evening). Ultimately, I'm the sucker. I bought the vehicle and folded to their coersion tactics, but I just couldn't wait any longer having already waited 8 months. I'm disappointed with this place and will never buy a vehicle from them again and will gladly share my experience with others. I thought Mark Kia was more honest than other dealerships, but, sadly, in my experience they lived up to the "sleazy car salesman" trope. More

Report | Print

Awesome awesome awesome awesome awesome awesome awesome awesome awesome àwesome awesome awesome awesome awesome awesome awesome awesome àwesome awesome awesome awesome awesome awesome More

Report | Print

5-Stars for DeMarko Martinez! DeMarko REALLY cares about his customers! My family and I had an amazing experience working with DeMarko over the busy holiday weekend. He found us a DeMarko REALLY cares about his customers! My family and I had an amazing experience working with DeMarko over the busy holiday weekend. He found us a great car for our situation and went over and above in so many ways for us and we're very grateful. Highly recommend DeMarko! Maricella Moraga in the Finance Department was also a 5-Star rock star! I will be sending all my friends and family to DeMarko and Mari! More

Report | Print

Demarko was personable, friendly, cheerful, helpful and kind and know when to talk business and when to shoot the xxxx. He found us the car we wanted, explained everything about it, let us test drive it by kind and know when to talk business and when to shoot the xxxx. He found us the car we wanted, explained everything about it, let us test drive it by ourselves so we could actually focus on the car, and was AN ABSOLUTE PLEASURE TO WORK WITH. I have been to 20 or more dealerships in the last few weeks and no one made me feel more at ease and comfortable than Demarko. He made it feel as if I'd just walked into my own home rather than a high pressure buying situation. He knows when to play his cards or keep them to his chest, he is a valuable asset to your company and his persona should be what all car salesmen stive for. I wish him the best in his future endeavors. More

Report | Print

DeMarko was fantastic with assisting me to buy our new Bronco from them! We traveled from Las Vegas and he has us in and out in no time! Thank you for all your hard work in putting this together for us! W Bronco from them! We traveled from Las Vegas and he has us in and out in no time! Thank you for all your hard work in putting this together for us! Would highly recommend DeMarko for any of your car buying needs! More

Report | Print

Shane was really great to work with. He was the first to approach us when we got there and listened and seemed to care. Shane isn't your typical salesman he seems like he really does car He was the first to approach us when we got there and listened and seemed to care. Shane isn't your typical salesman he seems like he really does care about you and not just himself and getting a sale. It was wonderful to work with him. More

Report | Print

DeMarko was absolutely incredible! He was more than patient, and went above and beyond for me. He was thorough with the whole transaction and made sure to reassure everything was going He was more than patient, and went above and beyond for me. He was thorough with the whole transaction and made sure to reassure everything was going to go smoothly, and yes it did! He even went as far as personally delivering my vehicle to me being 6+ hours away! Excellent customer service and outstanding person to work with! I highly recommend asking for him when shopping for a vehicle at this location! More

Report | Print

Asmir and Johnny I'm very pleasant to work with, calm and not pushy like some salespeople. The girl of finance was nothing but professional also enjoy to work with. not pushy like some salespeople. The girl of finance was nothing but professional also enjoy to work with. More

Report | Print

Great service, friendly people and enjoyed working with everyone that I enteracted with. Thank you the help. everyone that I enteracted with. Thank you the help. More

Report | Print

Came into Mark Kia looking for a specific car, come to find out when I got there that the car was not at the dealership yet. Demarko was helping me and let me know that there was another car for a differe find out when I got there that the car was not at the dealership yet. Demarko was helping me and let me know that there was another car for a different price. I fell in love with the car and bought it. Great car buying experience with Demarko. More

Report | Print