Maricela Catalan

BUYER BEWARE! !! Purchased a 2022 Ram 1500 with 17 miles in September 2023. Was subsequently sent a recall notice from Ram that the PCM required a software update !! Purchased a 2022 Ram 1500 with 17 miles in September 2023. Was subsequently sent a recall notice from Ram that the PCM required a software update due to the vehicle powering down while in motion. Dealership refused to provide a vehicle to correct the issue so I was left without transportation. After the software update, I have been having multiple issues including the engine shutting down even though the vehicle is in motion causing the transmission to lock up and the emergency brake to engage. When I called the dealership they said they had another 2022 Ram with the exact same issue and that they were waiting on engineers from Ram to troubleshoot the issue. I then asked for a loaner vehicle as I live 40 miles away. They once again told me they could not give me one. I then stated how angry I was at being left without a vehicle on something that was a warranty issue. I again was told there was nothing that could be done!!! I have been a customer for over 10 years and feel as though I am being left high and dry. The vehicle is having other issues as well including windshield wipers and brights turning on and offer by themselves, driver lane assist jerking the vehicle at highway speeds even the vehicle is still in the lane, auto functions malfunctioning and other issues. Called my salesperson stating it was urgent and she has failed to respond. I am very angry! It is very disconcerting that this dealership is unwilling to stand buy what it sells! More

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Marci was awesome! Very helpful with the whole process and more. Would totally recommend her to anyone. Very helpful with the whole process and more. Would totally recommend her to anyone. More

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Antonio was very knowledgeable on his products. Most everybody in the dealership was very pleasant, and willing to work with us Most everybody in the dealership was very pleasant, and willing to work with us More

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I had a fantastic experience dealing with Marcie (Maricela Catalan) at DeSoto Motors she did a incredible job answering all my questions and finding the perfect truck for me as well as delivering it (Maricela Catalan) at DeSoto Motors she did a incredible job answering all my questions and finding the perfect truck for me as well as delivering it to me under special circumstances. I have a landscape company and I purchase two new trucks per year and I can't remember having a more pleasant customer service experience with my sales person as I did on this purchase with Marcie I would not hesitate to return and purchase another vehicle when the time comes. Five star customer service! Steve S More

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My sales consultant Marci was a pleasure to work with. She took her time and got to know me and my choices in vehicles. She was very patient and really attentive. She responds back very quickly and is ver She took her time and got to know me and my choices in vehicles. She was very patient and really attentive. She responds back very quickly and is very polite. If I had to do the process again I would want Marci again. She is the best. More

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I have been doing business with DeSoto Auto Mall since 2012 and they have yet to disappoint! Marci was wonderful and made the process of purchasing a vehicle quite easy. The transaction took a little ov 2012 and they have yet to disappoint! Marci was wonderful and made the process of purchasing a vehicle quite easy. The transaction took a little over an hour to complete. Marci was such joy to work with. As for JR, he is a professional bar none. He truly knows his trade. I am extremely detailed and know what I want. JR was able to answer all of my questions and then some. Thank you Marci!!! Thank you JR!!! I absolutely love my truck!!! More

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DeSoto Auto staff help me and husband purchase a Bronco you'll the best ,Thank you Mariela Catalan and Roy ,, you'll the best ,Thank you Mariela Catalan and Roy ,, More

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