Maria Tong

Amazing people, superb customer service and super knowledgeable about their vehicles. Will definitely purchase from them again. knowledgeable about their vehicles. Will definitely purchase from them again. More

by TASMCINTIRE Verified Customer Verified Customer

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My initial experience with the salesperson we first worked with was not the best. However, the issues with the initial salesperson were overcome with the help of Fred Walker. The experience ended on a worked with was not the best. However, the issues with the initial salesperson were overcome with the help of Fred Walker. The experience ended on a satisfactory note and left us with a favorable impression of your dealership. We are very pleased with the vehicle and would reach out again to you if we needed another vehicle. More

by JWDEL Verified Customer Verified Customer

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The sales department was great. Eric has been a great person to work with, but the service department has been terrible. I bought a certified car that had many problems and I’m at t Eric has been a great person to work with, but the service department has been terrible. I bought a certified car that had many problems and I’m at the point of wanting to get rid of the car. I’m still waiting for parts to come in for the car to be fixed from my car that only had 38,000 miles on it when I purchased it. More

by Rich Verified Customer Verified Customer

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I really appreciated the no pressure environment, no pushy sales people. Convenient buying experience with vehicle and paperwork delivery. pushy sales people. Convenient buying experience with vehicle and paperwork delivery. More

by SAPIEN193 Verified Customer Verified Customer

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Whole process was very easy. Was in and out within a couple hours. 10/10 would buy from here again Was in and out within a couple hours. 10/10 would buy from here again More

by BPOMEROY77 Verified Customer Verified Customer

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Without a doubt the worst experience we’ve ever had purchasing a vehicle. We’ve purchased many GM cars starting in 1969 with a Camero 350 SS, 2 Chevy station wagons, a Chevrolet PU , a Buick enclave, a purchasing a vehicle. We’ve purchased many GM cars starting in 1969 with a Camero 350 SS, 2 Chevy station wagons, a Chevrolet PU , a Buick enclave, and now our 2nd Suburban. We called in and let them know we were interested in the 2022 Chevrolet Suburban. We talked to Fred who was the sales manager who assigned Clemente to work with us. Clemente took us on a test drive and tried to explain some of the features and assured us he would help us get things working before we left. We did like the vehicle and decided to purchase the vehicle. We arrived at the Elk Grove dealership at 11:45 am. Clemente had issues getting paperwork completed. We waited all day for a contract to be written. My wife became hypoglycemic and needed some protein but all they had was a vending machine with sugar items. They had a package of cheese crackers that cost me $2.50 from the machine. During the whole agonizing experience ,which we started to walk away from 3 times, we were offered one bottle of water each. By the time we finished with finance, we paid cash, it was now dark, no one really showed us how to use anything in the car, when Clemente was showing us a storage area in the back of a plastic handle came loose. It was to dark and we were to tired and just wanted to drive home which was in Stockton Ca about a 45-60 minute drive. I managed to fix the cargo cover handle the following morning. Clemente left me a card with his number and told me if I had any problems to call, he would take care of us. I called Clemente and told him there was a problem with the My Chevy App. It did not work either of our iPhones. He said he was off but he would get on it first thing on Tuesday. When I didn’t hear from him I called him and said Dante, the business manager, was going to call me,which he did. I explained the problem, told him I had worked with OnStar and they told me their was not an activated number in the system. He told me the dealership had to call their tech support and gave me a number for them to call which I gave to Dante. Dante said he would get back to me but never did. I texted Clemente and told him no one got back to me. He called me back and said it was a difficult problem and may take some time to get back. By this time I am furious and told him I was ready to file a DMV complaint. He told me they would just laugh at me. Today, Friday morning, we have had the suburban for 7 days. We have lost a week of our free subscription and no one has called me back. I used the blue onstar button to call for the third time and everything again to them. I explained what other techs had told me so they worked with me. The problem was due to the fact that Maita Chevrolet had repaired the radio when preparing it for sale and did not register the new hardware with Onstar so the Onstar system could no see the VIN of the vehicle. If Maita would have followed through with the information I provided them with the problem could have been resolved on Tuesday. We still are trying to figure out how to use all the feature of this vehicle. I don’t expect to much help from Maita Chevrolet, they basically didn’t follow through with anything we were told. In the past I have purchased most of my vehicles from American Chevrolet in Modesto, Ca. Where we were alway treated like family and we alway felt good afterwords. We couldn’t afford a brand new suburban this time but wanted a GM certified used and found this one on CARFAX in Elk Grove. We started out very positive with Maita Chevrolet but by the time we left there we felt like it was the biggest mistake of our lives. We have both lost sleep over this and do not plan on going back to Maita. I have already asked American Chevrolet in Modesto if our GM warranty can be used there and they said yes. More

by JKLOSR Verified Customer Verified Customer

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You get the best deal here at Maita Chevrolet. Everyone in their work force are very nice and will make sure you come out happy and satisfied with your price. Best deal in town. Everyone in their work force are very nice and will make sure you come out happy and satisfied with your price. Best deal in town. More

by PLANVINCENT7 Verified Customer Verified Customer

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Friendly staff. Had my first service performed. Work was easy to schedule and work was done on time. Had my first service performed. Work was easy to schedule and work was done on time. More

by KENCOMP302 Verified Customer Verified Customer

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The we’re patient and kind, honored their agreement with internet prices, and work to please their customers. I will definitely purchase from them for my next vehicle. internet prices, and work to please their customers. I will definitely purchase from them for my next vehicle. More

by JREED Verified Customer Verified Customer

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The Service Department at Maita Chevrolet is excellent! My repairs were completed in a timely manner with precision... Alfredo and his service team are second to none, displaying professionalism and con My repairs were completed in a timely manner with precision... Alfredo and his service team are second to none, displaying professionalism and confidence... Thank you for the exceptional experience! More

by BENJAMINHGEE Verified Customer Verified Customer

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