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Maria Muscarella
Maria Muscarella at INFINITI Of Melbourne
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Maria Muscarella

BDC Manager

INFINITI Of Melbourne

100 N Harbor City Blvd
Melbourne, FL 32935

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4.3
42 Reviews
4.3

42 Reviews

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42 Reviews of Maria Muscarella

December 03, 2024

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Employee Rating

Stuff Friendly and flexible, they sold me a beautiful car but the intest rate was high More

by rawady1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Saraceno, Greg Roberts, Don Palanzi

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October 30, 2024

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Employee Rating

upcharged me on a driving belt by 95% for example on an “infiniti driving belt” was unable to give me oem numbers as well so I can see for myself I understand an upcharge on parts but nearly twice the pric More

by googoo gaga boy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Saraceno, Greg Roberts, Don Palanzi

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Oct 30, 2024

INFINITI Of Melbourne responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Infiniti of Melbourne. Please reach out to me on my personal cell phone, 321-508-1336, so that I can address your concerns. Sincerely yours, Don Palanzi, Service Director, Infiniti of Melbourne.

October 24, 2024

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Employee Rating

Excellent customer service. The entire process went smoothly. Everyone that we dealt with was outstanding! More

by mike_origi
Recommend Dealer
Yes

Other Employees Tagged: Chris Saraceno, Greg Roberts, Don Palanzi

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Oct 24, 2024

INFINITI Of Melbourne responded

Mike, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

October 17, 2024

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Employee Rating

Drew was very helpful and respectful. Answered all my questions. Made my shopping experience stress-free. More

by karansukmangal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Saraceno, Greg Roberts

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Oct 18, 2024

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

October 12, 2024

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Employee Rating

Easiest new car purchase we have done. Very professional and easy to work with all of the Infinity team. More

by STARGAZER560
Recommend Dealer
Yes

Other Employees Tagged: Chris Saraceno, Greg Roberts, Don Palanzi , Tunde

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Oct 12, 2024

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

October 09, 2024

Dealership Rating
Employee Rating

Tunde was wonderful, everything went smoothly even though my husband and I had a few hiccups. Everyone was accommodating and made our puchase very easy. More

by STARGAZER560
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Saraceno, Greg Roberts, Don Palanzi , Tunde, Bob

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Oct 09, 2024

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

September 23, 2024

Dealership Rating
Employee Rating

Bought an Audi as the customer service was bad . It would have been my 4th Infiniti . Very happy with the Audi and the customer service More

by DEBBIECALDWELL9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Saraceno, Don Palanzi

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Sep 23, 2024

INFINITI Of Melbourne responded

Debbie, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with INFINITI of Melbourne. Please reach out to me on my personal cell phone, (561) 329-9125, so that I can address your concerns. Sincerely yours, Greg Roberts, General Manager, Infiniti of Melbourne.

September 22, 2024

Dealership Rating
Employee Rating

I met with my service advisor Martin Hausen at 9:30am. He was very knowledgeable and professional. I was there for an oil change and tire rotation. While car was being serviced, service technician doing a More

by DJOHNSON993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Saraceno, Don Palanzi

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Sep 23, 2024

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 20, 2024

Dealership Rating
Employee Rating

Did an excellent job in the diagnostic portion of this vehicle. Though I could not pay for the cost of the estimated price they were quick to serve, answering questions and understood my position. More

by BOBBY PIERCE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Saraceno , Adam, awesome.

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Sep 20, 2024

INFINITI Of Melbourne responded

Bobby, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 20, 2024

Dealership Rating
Employee Rating

My fluids were not refilled. My low washer fluid light was still on while driving home. More

by DANAB7166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Saraceno

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Sep 20, 2024

INFINITI Of Melbourne responded

Your satisfaction is very important to us. Please feel free to call me on my personal cell phone whenever you get a chance. Thank you, Don Palanzi Service Director INFINITI of Melbourne 321-508-1336

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