Maria Capello
Maria Capello at Rockland Chrysler Dodge Jeep RAM
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Maria Capello

Customer Relations Manager

Rockland Chrysler Dodge Jeep RAM

60 NY-304
Nanuet, NY 10954

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4.1
198 Reviews
4.1

198 Reviews

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198 Reviews of Maria Capello

March 29, 2025

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David was a pleasure to do business with. Very informative just seemed like a regular guy. Good job! More

by chrisalices1017
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Recommend Dealer
Yes

Other Employees Tagged: Oliver McIntyre , David Gomes

Mar 30, 2025

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your feedback. We're glad to hear about your positive experience with our team at Rockland Chrysler Dodge Jeep Ram.

March 28, 2025

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Kevin is very helpful very patient explains things for a calmly and I always tries to help me the best he is very pleasant More

by shkurta
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, David Del Cristo

Mar 30, 2025

Rockland Chrysler Dodge Jeep RAM responded

We're grateful to hear about your positive experience with our team. Thank you for sharing your feedback and wishing you well.

March 28, 2025

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Very good job and professional had me out in 45 minutes Very good dealership and is not pushy More

by jameslongobardi
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, David Del Cristo

Mar 30, 2025

Rockland Chrysler Dodge Jeep RAM responded

We're glad to hear you appreciated our efficient service at Rockland Chrysler Dodge Jeep Ram. Wishing you safe travels ahead.

March 26, 2025

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The dealerships kept in touch regarding The recall fix, In addition to what other parts were covered under warranty regarding another fix More

by joepap66
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, David Del Cristo , David Gomes

Mar 30, 2025

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your feedback and are delighted to hear that you were kept informed about the recall fix and warranty details. If there's anything more we can assist with, please do let us know.

March 25, 2025

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It was good service the people there were nice………… ………. . …… …….. ………. ………hdbsbssb gshshshsahs hshshssh Beth’s hahaha hahaha gshsh More

by harlan6593521
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, David Del Cristo

Mar 30, 2025

Rockland Chrysler Dodge Jeep RAM responded

We're glad you found our team nice and that the service was good. If there’s anything else we can do for you, feel free to reach out.

March 19, 2025

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2022 Jeep Wrangler 4xe. Imagine going into a dealership for a recall and leaving with the recalls completed but also a bill of $311. Car had a check engine when I dropped it More

by mjafar
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Kevin Leahy

Mar 25, 2025

Rockland Chrysler Dodge Jeep RAM responded

Hello, I’d like to address your comments. As someone in law enforcement, I would hope you understand the importance of following procedures. You came in for two recalls and a check engine light issue. Our standard procedure is to inform all customers of the diagnostic fee, which was clearly communicated and acknowledged by you. Your advisor also mentioned that your warranty has expired. The following day, you were informed that further diagnostic testing was needed to determine the cause of the misfires, which required additional tear-down time. You declined this further testing, meaning a full diagnosis could not be completed. You called back shortly afterward to berate the advisor about the diagnostic fee. It is simply unrealistic to expect our technicians not to be compensated for their time diagnosing your reported concern. I trust that when you go to work, you expect to be compensated for your time. Your personal attacks on both myself and my advisors' character are completely unjustified. If we were truly attempting to deceive you, then why was the cost of diagnostic testing made clear to you upfront, and why were you given the option to decline further tear-down work? Regarding your comment about the misfire in cylinder 1 still being active, this is a factual statement. Our technicians reached the point in their diagnostic process where they determined that they needed to tear down the cylinder head to accurately pinpoint the cause of failure. We remain dedicated to ensuring that all our customers receive thorough, honest service, which we will continue to provide with transparency and integrity. Best, Maria Capello Customer Relations Manager Rockland Chrysler Jeep Dodge Ram Direct: 845-405-7698

Mar 26, 2025

mjafar responded

Maria, you’re speaking of transparency, integrity and procedure. I was not informed that my warranty was over until it was over the phone. Kevin apologized on the phone for being wrong about the CEL needs to be serviced first before any recall can be completed. And obviously if the first interaction was recorded then you would be apologizing just like your advisor. Kevin stated that the CEL will most likely be covered by the recall. When the codes were ran I should have been notified that those codes have NOTHING to do with the recall prior to the diagnostics. So there was no business looking any further. I do not care about you or Kevin at a personal level. This feedback is a review of MY experience for CONSUMERS to understand the misleading information I was given at the first interaction with Kevin so they can decide if they should bring their vehicles in for servicing at this service center.

March 16, 2025

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Very professional, great service. All issues were addressed, and all repairs were made within 24 hours. More

by ahron19
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, David Del Cristo

Mar 23, 2025

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your feedback and are glad to know you had a positive experience with our team at Rockland Chrysler Dodge Jeep Ram.

March 16, 2025

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This is my second vehicle I have purchased from Rockland and although I live 5 minutes away from a dodge jeep chrysler ram. I still rather drive 45 minutes away from my home to go to Rockland. The staff fro More

by NYLOTUS33
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Recommend Dealer
Yes
Mar 23, 2025

Rockland Chrysler Dodge Jeep RAM responded

Thank you for making the drive to Rockland Chrysler Dodge Jeep Ram and for trusting us once again with your purchase. Our team appreciates your kind words.

March 15, 2025

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Kevin is always great to work with. My service and repairs came out very well. More

by ssyjrk
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy

Mar 23, 2025

Rockland Chrysler Dodge Jeep RAM responded

We're happy to hear our team took care of your service and repairs at Rockland Chrysler Dodge Jeep Ram. Thanks for sharing your experience.

March 15, 2025

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The person was friendly and helpful and called back to inform me when ready promptly More

by raulsilvamd
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, David Del Cristo

Mar 23, 2025

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your feedback. Our team is always here to help at Rockland Chrysler Dodge Jeep Ram.

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