Margus Niiholm
Margus Niiholm at Jackie Cooper INFINITI

Margus Niiholm

Sales Professional

Jackie Cooper INFINITI

8825 S Memorial Dr
Tulsa, OK 74133

4.9
54 Reviews
4.9

54 Reviews

Write a Review

Dealership Experience

18 yrs

Industry Experience

18 yrs, 1 mo

54 Reviews of Margus Niiholm

July 26, 2025

Dealership Rating
Employee Rating

Everything was excellent from start to finish! Thank you for making it an amazing experience! More

by c_d_blair
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 26, 2025

Dealership Rating
Employee Rating

This was the absolute best experience I’ve ever had purchasing a car. They went WAY above what was required to put me into my chosen car. If you are looking to purchase a new or used automobile pleas More

by kelliwilsondesign
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 15, 2025

Dealership Rating
Employee Rating

I have never experienced such deceit and tricks to try and get me to pay thousands more than what the car was. More

by melb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Whoever the manager is

Jul 17, 2025

Jackie Cooper INFINITI responded

Melodee, we are sorry to hear that you didn't find your recent sales experience at Jackie Cooper INFINITI to be exceptional. Please let us assure you that we are a family-owned and operated company with 34 years serving our community. We have an impeccable reputation and we couldn't have done that without having ethical and transparent business practices. We'd love to learn more so that we can resolve any confusion or miscommunication you may have received. We encourage you to reach out to our General Manager directly for a solution. While we appreciate feedback through review sites, one-on-one, direct communication is the best way to handle issues. We appreciate your call. 918-249-9393 Please ask for Michael Knotts.

Jul 18, 2025

melb responded

I think the first experience was trusting my salesman. When he introduced the 0% APR on a brand new Infiniti after perusing the used ones. With 0% APR, I was convinced I would go that route. When I asked what the monthly payment would be for the cost of the car, he said he would have to go and ask his manager for that info. He came back with a $1,015/mo which I trusted must be the mo pymt. I mean I’m buying a new car for a specific price at 0% APR. OF COURSE they did the correct math. After being escorted to the warranty guy, with an extra warranty suggestion, my $56k car became a $68k car. Red flag. I started doing the math on my phone and found that the $56k car payment at 0% APR including fee for paperwork was actually $961. I inquired why would they come up with a payment $54 more, the warranty guy said I had agreed to that monthly price. In addition, the 3 warranties that were presented were less than $6k but somehow they handed me papers to sign that totaled $68k ($68k-$56k=12k). When they realized I was going to walk, they brought the manager in to tell me that his computer isn’t able to calculate at 0%. All this after they had handed me papers to sign and I started discovering all this and didn’t sign. Of course, I now don’t trust anyone and I did not purchase any warranties. Super disappointed with my experience. On top of everything after stressing to both salesman & warranty dept to NOT send anything to my physical address. I don’t use my physical address at all. I get my mail stolen. I only want to use my mailing PO Box address. We have to have your physical address but assure you your title docs will be sent to your PO Box. They were sent to my physical mail box. I do not see your ethic there. Would have liked to have purchased warranties but parameters changed and information was not made clear and everything handwritten on paper showing me was taken away. On top of everything that happened I was told that it was expense out of their pocket to deliver my new car to Guthrie from Tulsa and that I saved several hundred dollars because they were covering those costs. Why? At first, you acted like it was something you do then it became an expense I was saving and you were doing me a favor. I don’t need your favors. Really. It undermines Infiniti’s reputation and makes me think twice about ever buying another. Whereas, the biggest proponent for the purchase was the service team in Oklahoma City that have consistently had loaners available, team has walked me through what necessary repairs need to be made and what repairs I don’t need saving me headache and lots of unnecessary costs to my other Infiniti and I have been really happy with them (Reggie) except they wouldn’t help me put the baby’s car seat back in (that’s my only complaint). The Oklahoma City sales staff is a whole other experience that forced me Tulsa’s way because I was not getting any calls back at the Okc location and, when I physically went in and sat with a salesman and they didn’t have any used vehicles but 4 at the time. He mentioned nothing about the 0% APR on new. And weeks went by with never a call back or follow up. Nothing. When I contacted the sales manager he acted friendly like he was going to help me, handed me off to another sales employee who sent me an email of one singular used car but fine print was so tiny I could not even read details. When I replied to email about more information on the one singular car that was emailed, I never received an email response back or call. The one good thing that Tulsa had was that their listings on their used vehicles were well thought out, easy to read and peruse through via cell. Next time I’ll check out Cadillac. Or Lincoln.

June 07, 2025

Dealership Rating
Employee Rating

Hunter was awesome. His attention to detail is unmatched. We appreciate all the hard work. More

by jhrrld
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 09, 2025

Jackie Cooper INFINITI responded

Thank you for your 5-star rating and kind words about Hunter Garcia and our Jackie Cooper INFINITI team!

April 29, 2025

Dealership Rating
Employee Rating

Margus was excellent and knew his product and inventory really well. He listened to our needs and provided us with a great overall experience. We would buy from Margus again. More

by vonce74
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Grant Geer

Apr 29, 2025

Jackie Cooper INFINITI responded

Thank you for your kind words concerning your exceptional experience with Margus and the team at Jackie Cooper Infiniti! We look forward to seeing you again in the future!

April 01, 2025

Dealership Rating
Employee Rating

Love em Thank you so much! Very welcoming I would definitely shop again here thank u More

by Ashley williams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 14, 2025

Jackie Cooper INFINITI responded

Ashley, thank you for your support and the 5-star review! We love making our clients happy and we can tell you had an exceptional experience with us! We look forward to seeing you again soon!

March 25, 2025

Dealership Rating
Employee Rating

Especially kind and easy to speak with enjoyed margus worked with me to get the car i needed ! thanks Margus! More

by cuellar7777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grant Geer, Blayne Hetro

Apr 14, 2025

Jackie Cooper INFINITI responded

We love hearing that! Thank you for sharing! We look forward to seeing you in the future!

February 12, 2025

Dealership Rating
Employee Rating

Great experience from sales to service. Any time we go there, we are always taken care of. More

by owasso1520
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grant Geer

Apr 14, 2025

Jackie Cooper INFINITI responded

Thank you for the 5-star review! We appreciate you!

February 11, 2025

Dealership Rating
Employee Rating

No issues and everyone was super friendly - also great service center whenever I bring my car in More

by tinalfrancis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grant Geer

February 09, 2025

Dealership Rating
Employee Rating

Very professional and courteous staff. Extremely satisfied. Very positive buying experience, as sales and finance staff have been extremely helpful. More

by Vik.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Brock, Grant Geer, Christopher Taylor

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