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Marcus Yates

Overview Reviews (159) Inventory (426)

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Marcus Yates

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Marcus Yates

Service Manager

John Eagle Honda of Dallas

5311 Lemmon Ave
Dallas, TX 75209

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4.7

159 Reviews

Overview Reviews (159) Inventory (426)

Dealership Experience

5 yrs, 8 mos

Industry Experience

19 yrs, 8 mos

4.7

159 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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159 Reviews of Marcus Yates

November 20, 2024

Dealership Rating

Employee Rating

Great job with turbo replacement. Glad to have my car back. Thanks Gabriel and service manager who helped out tremendously. Glad to have my car back. Thanks Gabriel and service manager who helped out tremendously. More

by Gregory

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gabriel

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Nov 21, 2024 -

John Eagle Honda of Dallas responded

Thanks for the 5 stars, Gregory! We're thrilled to hear that Gabriel and our service manager provided excellent assistance with your turbo replacement at John Eagle Honda of Dallas. Thank you for sharing your experience!

November 16, 2024

Dealership Rating

Employee Rating

Great customer service. Very polite, pleasant and professional. Took time to explain the services rendered. Very polite, pleasant and professional. Took time to explain the services rendered. More

by P Robertson

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sean/Service and Jesse/Parts

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Nov 18, 2024 -

John Eagle Honda of Dallas responded

We're delighted to hear that you had a positive experience with our team at John Eagle Honda of Dallas. Providing polite, pleasant, and professional service is what we strive for every day. Thank you for your feedback!

November 02, 2024

Dealership Rating

Employee Rating

The customer service at John Eagle Honda is phenomenal. My car is always serviced professionally and efficiently. My car is always serviced professionally and efficiently. More

by J.W.

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero

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Nov 04, 2024 -

John Eagle Honda of Dallas responded

Thank you, J.W.! We're delighted to hear that our team at John Eagle Honda of Dallas consistently provides you with phenomenal service. Thank you for your kind words and continued trust in us!

October 11, 2024

Dealership Rating

Employee Rating

Let me start by saying that from the very beginning, the Honda team did an excellent job, specifically, my Advisor, Edgar! Edgar provided me with quick updates and made my experience with you a very ple Honda team did an excellent job, specifically, my Advisor, Edgar! Edgar provided me with quick updates and made my experience with you a very pleasant one! He provided resources in regards to financing and he even provided guidance on his day off. When I went to pick up my vehicle, the receptionists were welcoming and assisted me promptly! I truly recommend John Eagle Honda of Dallas to everyone! You will definitely appreciate the service! Thank you Edgar and management for making my car repairs a great experience! More

by Mckinneylaura3232

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Edgar

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Oct 14, 2024 -

John Eagle Honda of Dallas responded

We're delighted to hear that Edgar and the team at John Eagle Honda of Dallas made your experience so pleasant! It's great to know you felt well-supported throughout, even on his day off. Thank you for recommending us, and we're here whenever you need assistance in the future!

October 01, 2024

Dealership Rating

Employee Rating

Everything was great. Everything was great. Everything was great. Everything was great. Everything was great. Everything was great. Everything was great. Everything was great. Everything was great. More

by David

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero, Victor Flores, John Cafferata, Danny Phan

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Oct 02, 2024 -

John Eagle Honda of Dallas responded

David, we're delighted to hear that everything was great during your visit to John Eagle Honda of Dallas! Thanks for the feedback!

September 27, 2024

Dealership Rating

Employee Rating

Quick and easy process plus the coffee machine was excellent. Love coming to John eagle Honda. excellent. Love coming to John eagle Honda. More

by Calderonjennifer74

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero

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Sep 30, 2024 -

John Eagle Honda of Dallas responded

We love having you over! Thank you so much for your confidence in our team and for taking the time to leave a 5-star review. We'll continue to provide the best possible experiences for you down the road!

September 16, 2024

Dealership Rating

Employee Rating

This is the best John Eagle Honda of Dallas dealer . They do a great job. Good communication for consumers . I am so happy for my service. Thank you. They do a great job. Good communication for consumers . I am so happy for my service. Thank you. More

by Portillo J . francisco

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero

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Sep 17, 2024 -

John Eagle Honda of Dallas responded

You are most welcome, Portillo! Thank you for the kind words! We're delighted to hear that you're happy with your service at John Eagle Honda of Dallas. Safe travels and see you next time!

August 28, 2024

Dealership Rating

Employee Rating

My favorite service department - very professional and friendly. They keep me updated - they service all my cars friendly. They keep me updated - they service all my cars More

by Tamara

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gabriel

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Aug 29, 2024 -

John Eagle Honda of Dallas responded

We're honored, Tamara! It's great to hear that you enjoy our service department at John Eagle Honda of Dallas! Thanks for trusting us with all your cars.

August 11, 2024

Dealership Rating

Employee Rating

Staff was great! Very nice and helpful. The space where the dealership too tight. The waiting area was not very welcoming. The area is kind of in a weird spot and sma Very nice and helpful. The space where the dealership too tight. The waiting area was not very welcoming. The area is kind of in a weird spot and small. More

by Carpenter

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero, Victor Flores, John Cafferata, Danny Phan, Michael Ackels

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Aug 12, 2024 -

John Eagle Honda of Dallas responded

Thank you, Carpenter, for the feedback! We're glad to hear our staff was helpful at John Eagle Honda of Dallas. We'll take your comments about the space and waiting area into consideration as we strive to improve.

August 03, 2024

Dealership Rating

Employee Rating

It was great to work with Edgar. He is an amazing guy that really knows his job He is an amazing guy that really knows his job More

by luiseljuniorf

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Aug 05, 2024 -

John Eagle Honda of Dallas responded

Hi Luise, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at John Eagle Honda of Dallas.

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