Marcus Smith

When I scheduled appointment I informed who I spoke with that I needed our volume knob replaced, regular mileage maintenance and check plastic base of drivers seat due to cracking. Appointment was confirmed that I needed our volume knob replaced, regular mileage maintenance and check plastic base of drivers seat due to cracking. Appointment was confirmed with those details but at our appointment the volume knob could not be replaced and we need to come back. It’s hard to make time to drop off our only car at the dealership for a couple hours when we work and have a toddler who would not be patient waiting. I was just hoping by giving those details of what was needed could have been fulfilled in one day. However, I was super impressed that the base of the drivers seat was replaced at that appointment when I was expecting it to just be looked at. We have not received any information about when to come in to replace our volume knob. Days following we received a voicemail and emails that our Sequoia was ready to be picked up from service, but nothing about the knob. More

by razdon25 Verified Customer Verified Customer

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Need to explain better what is going to be done. Went I. For oil change but only did tires. Was not told oil change is only done when car says. It is a new car to me and I did not know it was a long Went I. For oil change but only did tires. Was not told oil change is only done when car says. It is a new car to me and I did not know it was a longer time for oil changes. Because of wait they made it right. More

by Lisad Verified Customer Verified Customer

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Marcus goes above and beyond with outstanding customer service! You have a sales rep who has done the same if not better on providing customer service , he has researched and assisted me when looking for service! You have a sales rep who has done the same if not better on providing customer service , he has researched and assisted me when looking for a vehicle, he is a keeper Toyota is fortunate to have him on their staff! More

by Jodybrewer Verified Customer Verified Customer

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Marcus went out above and beyond with customer service! Hope he stays around for my next check up! As for Sales staff Nekoda he is a keeper he also goes above and beyond with care and service! Hope he stays around for my next check up! As for Sales staff Nekoda he is a keeper he also goes above and beyond with care and service! More

by Jodybrewer Verified Customer Verified Customer

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Very pleased with service i received. Friendly and helpful staff throughout the entire service process. Friendly and helpful staff throughout the entire service process. More

by efromcook Verified Customer Verified Customer

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Pleased that they completed the recall as well as the 20k service. Thank you McDonalds. service. Thank you McDonalds. More

by rgoverman23 Verified Customer Verified Customer

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Efficient and effective, in and out with very little waiting, nice place to wait, and will be back waiting, nice place to wait, and will be back More

by bkidder0 Verified Customer Verified Customer

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Overpriced and when they mess up, they fix it but don’t make it right. Had to go back and have my transfer case redone because the tech forgot to tighten the drain plug. Did they offer anything for the i make it right. Had to go back and have my transfer case redone because the tech forgot to tighten the drain plug. Did they offer anything for the inconvenience or their mistake. Just an apology. Not even an offer for percentages off the next service, which won’t happen now. More

by Dave.swanson675 Verified Customer Verified Customer

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