Marcus Mordan

This was my second purchase with this company and Marcus was amazing as always!! He’s extremely knowledgeable, kind and professional. These are qualities that are very important to me, especially when makin was amazing as always!! He’s extremely knowledgeable, kind and professional. These are qualities that are very important to me, especially when making such a large purchase. I would definitely recommend Marcus to my friends and family!! More

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Mark made My experience with BMW of Freeport very easy and comfortable. I encourage anyone making a purchase with this company to go through him and comfortable. I encourage anyone making a purchase with this company to go through him More

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It took 48 hours to get a quote from them and that was after numerous phone calls by me after numerous phone calls by me More

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Excellent service with special attention to detail and constant follow up from my service representative who was very good constant follow up from my service representative who was very good More

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Marcus was great. Very professional and friendly. He took excellent care of us. The buying process was very easy from start to finish. The dealership was very comfortable it was like waiting in my liv He took excellent care of us. The buying process was very easy from start to finish. The dealership was very comfortable it was like waiting in my living room. Also the person who handled our finance portion was excellent. More

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A long relationship over! STAY AWAY FROM FREEPORT BMW! Well, back in April of 2017 I purchased a CPO 2014 BMW 550i xdrive from Freeport BMW. This was the second BMW I purchased from this dealership and my Well, back in April of 2017 I purchased a CPO 2014 BMW 550i xdrive from Freeport BMW. This was the second BMW I purchased from this dealership and my 5th BMW. I purchased this car from Freeport BMW because over the many years their service dept had treated my well so, I thought I should purchase my next vehicle from them to show my appreciation. I will say the pre owned vehicle dept was excellent. But for me it is how I am treated later that matter as well. I brought the car back to them 1 month later. It was stralling and running rough after sitting more than 8 hours. I arrived for my scheduled (online Appt) on time. They took in my car quickly. I was then directed to a S/A desk. I sat there for 20 mins while being completely ignored. The S/A ' s that were working seem more interested in cursing and carrying on about customers and other employees than me. I finally went over to the young lady who works the counter. She went above and beyond to help me. She tried to get an adviser to help me and they all just loooked at her. 10 more mins go by and she goes back over and finally gets someone to help me. He proceeds to tell me he has no record of my appt. well I have a confirmation number and don't need a lecture how I should have called. He takes my info and approx 1 hour later I'm on my way of course that's after he tells me he's not sure he can get me a loaner car. I didn't request a loaner he states. Well, funny you have no record of the appt so how can you know what I requested. So, they keep my car 3 days. Each day telling me we are stilling looking into the issue. Finally day 3, sorry we can not replicate your issue, would you like to take a ride with our tech. Hey, I told you the car needs to sit at least 6-8 hours. So, no. A simple search online and I found thus very issue reported by other owners. They did not even try to upgrade software or contact BMW for possible fixes. Just hear ya go, sorry. I have since put tops 2k miles on this car and the issue is still there and at time dangerous. Seems Freeport BMW got my money and that is it. I took the time to write a detailed Email to the manger. That went unanswered. So, message received loud and clear. My recommendation is to stay away from Freeport BMW. Even if the experience is positive in New car sales or pre owned I means zero when service is terrible and disrespectful to its customers. It was made clear that my time and my money mean nothing to Freeport BMW. Once they have your sale locked up and done they move on. Funny I always received customer evaluations after service. This time I received none. They knew I wasn't happy and didn't want corporate to know. So, shame on you Freeport BMW. Just another grab and go dealer. Spend your money where you are treated right before, after and during the sale. Freeport BMW is not that place. The only bright spot in my experience was MARCUS Mordan in pre owned and his boss as well. Sadly, that is not enough and I will not be going back. *****Follow Up***** So, on Sept, 05,2017 I received the follow up STANDARD response from Greg Vitello, the GM of Freeport BMW. So, I called as I was asked to do. I left a message on his voice mail. Weeks later, zero, nothing, nada. So, message received loud and clear. Freeport BMW got my money from the sale and now wants nothing to do with me or my 45,000 dollar paperweight. Car still acts exactly the same has it has since week 3 of ownership. Still stalling and shifting hard due to bad idle causing almost stalling issues. I can not stress enough my disappointment in FREEPORT BMW. All I can say, is learn from my experience. This is not at all the BMW care I had grown accustom to. Guess its time to move on to another brand. Thanks for reading folks. I'm out. Ray More

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