Marcus Bird

Vicky Rumley, my Service Advisor, was very courteous, professional, helpful & engaging. She kept me informed at every stage of the service process via text, which I very much appreciated. professional, helpful & engaging. She kept me informed at every stage of the service process via text, which I very much appreciated. More

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Raven in service department was outstanding! I found her courteous and helpful, hopefully Toyota will send my key. I found her courteous and helpful, hopefully Toyota will send my key. More

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Took the car in to be repainted, they said it would be ready in 3 weeks. I called multiple times to inquire on the date promised. I had to drive to the dealership because nobody answered the phone. Savann ready in 3 weeks. I called multiple times to inquire on the date promised. I had to drive to the dealership because nobody answered the phone. Savanna told me it would be ready on the next Thursday and she will call. Thursday and Friday came and no call. Attempted to call again, no answer. Tried to get through via automated system, transferred several times. Drive to the dealership again around 4:30 she was gone. Asst service manager called and said it would be ready Friday. Not ready on Friday. She called at 3:30 Monday asking could I be there before 5. I work nights, so no. I finally get it Tuesday. I looked at the paint and it’s 2 different colors, the weather stripping is torn around all doors, paint on the armrest, on the dome light, and the clear coat on the doors was removed. I asked the service manager Phil Lasalla (ain’t 💩)come look at the issues he said that it was normal for the paint to be different colors, the white paint is from ppl resting their arms against it. I asked him to explain why the clear coat wasn’t replaced, he said they didn’t replace after market items. I told him that I didn’t put them on, the are a protective firm that came from the factory. How can you be the service manager and not know this. He was a real xxxxxxx about my complaints and walked away. It’s cool, they are out of more money that they know. Ain’t no fun when the rabbit got the gun. I will not be going back to them for anything. More

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They give great professional service at a reasonable price, and their location is very convenient to me. price, and their location is very convenient to me. More

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Service was great as always. James did a great job getting hard to find parts. Kevin and Jerry are very efficient and ensure everything is done quickly and correct. I would recom James did a great job getting hard to find parts. Kevin and Jerry are very efficient and ensure everything is done quickly and correct. I would recommend them to anyone needing repairs. More

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Today I was treated quickly and my issues were resolved with the best customer service ever. I really enjoyed my Toyota Service experience. with the best customer service ever. I really enjoyed my Toyota Service experience. More

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Great, fast service! No oversell or secret up-charge to try and make extra money! No oversell or secret up-charge to try and make extra money! More

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Very professional and friendly staff. Set up the service online and it was done very quickly. Set up the service online and it was done very quickly. More

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I was very dissatisfied with technician that pulled my car out and around to bay for pickup. Not only did he gas it so hard once he did it twice. I do not drive my car like that and do not think it to be car out and around to bay for pickup. Not only did he gas it so hard once he did it twice. I do not drive my car like that and do not think it to be professional for him too. I said something to ticket writer but sure nothing was said. I was mad enough to question wether I bring it back More

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Great car salesman !! He was very professional and was well familiar with the vehicle. He was the most helpful employee there. Great job Mr. Daniel keep up the good work. well familiar with the vehicle. He was the most helpful employee there. Great job Mr. Daniel keep up the good work. More

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