Marcos Rodriguez

Hello Goodmorning just trying to get help, ok so on Feb. 15, 2025 I purchased a 2018 Malibu and there's issues to car for 1 it was previously wrecked and I was not aware of that at the beginning, the car wa 15, 2025 I purchased a 2018 Malibu and there's issues to car for 1 it was previously wrecked and I was not aware of that at the beginning, the car was running rough and there's a clicking noise, I contacted the dealership and no luck at all with salesman it's like all of them ignore you after you make a deal BUT that's not all I'm trying to find out who am I financed through it says Capital One but I contact them and they have no account on me only the 1 I already have and that's a credit card. CHRIS RUSSELL I'm guessing the general manager no telling who he is wrote a reply on my Google review asking for I to email him so I did 2 times and no reply, I'm currently searching for another vehicle possible another Tahoe or truck but honestly I'd NEVER do business with this dealership again!!!! I'm adding the names of all people I've contacted and never got a call or reply, I'm trying to find out who I'm FINANCED with again because it is not CAPITAL ONE!!!! ISIAH - sales Marcos Rodriguez- finance dept Chris Russell- General manager And someone named SOSA at dealership More

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Juan support was excellent, over the phone and also when I was asking for updates about my car. Definitely 5 stars service with Juan. I was asking for updates about my car. Definitely 5 stars service with Juan. More

by gabrielcb5868 Verified Customer Verified Customer

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I believe that I wasn’t really treated well on the Finance side The interest rate was supposed to be way lower at least that’s What I was told before going in that section after buying The fourth car Finance side The interest rate was supposed to be way lower at least that’s What I was told before going in that section after buying The fourth car from Big Star for me I believe I really wasn’t treated right More

by jess9211 Verified Customer Verified Customer

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Our salesperson made it really easy to purchase a car. My husband & I were really thankful for that! My husband & I were really thankful for that! More

by winsteadbridget Verified Customer Verified Customer

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Devante was very helpful with helping me select a new vehicle. I was very satisfied with make model, style and color of my new Hyundai! The staff was very welcoming and helpful from the front desk to fi vehicle. I was very satisfied with make model, style and color of my new Hyundai! The staff was very welcoming and helpful from the front desk to finance. Thank you all so much! More

by charald19 Verified Customer Verified Customer

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Was greeted promptly by Mr. Mueen he was very knowledgeable and was very patient!! if I had to rate him it would be a five star sales associate.. Mueen he was very knowledgeable and was very patient!! if I had to rate him it would be a five star sales associate.. More

by Alma Garcia Verified Customer Verified Customer

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Eric, Mark, and Marcos were very good! "Thank You" to them & Big Star Hyundai Friendswood Tx. for making me very happy!!! "Thank You" to them & Big Star Hyundai Friendswood Tx. for making me very happy!!! More

by smithtoosweet403 Verified Customer Verified Customer

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Thank you DQ (Daniel Quintanilla) for the great service you provided. You made my experience very enjoyable. Thanks again for all your help. you provided. You made my experience very enjoyable. Thanks again for all your help. More

by mdflores8763 Verified Customer Verified Customer

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Outstanding. Valued. Courteous.thoughtful. I am always treated with valued customer service. Thank u also Marcos. Valued. Courteous.thoughtful. I am always treated with valued customer service. Thank u also Marcos. More

by lorraine050150 Verified Customer Verified Customer

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I thought the sales staff and Christian were very helpful in finding the vehicle that I wanted. It took a little longer than I expected but I do love my Santa Fe. The only thing I had issue with was how lon in finding the vehicle that I wanted. It took a little longer than I expected but I do love my Santa Fe. The only thing I had issue with was how long it took to get the interest rate and the amount I wanted to pay for my vehicle. I knew exactly what interest rate I qualified for and I knew the amount I needed to finance to get the payment I wanted. All in all I am happy. More

by vmpowers46 Verified Customer Verified Customer

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