Marcos Rodriguez

Big thanks to Katie and Amie! They are great team to work both super friendly and sweet they really go above and beyond for their customers. They are great team to work both super friendly and sweet they really go above and beyond for their customers. More

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Big thanks to Amie and all her help please ask for her if you have any questions or need assistance!! you have any questions or need assistance!! More

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I had a ram longhorn I was trading in for a newer model Amie called to confirm the appointment I had she was wonderful she had the truck pulled up and ready exactly what I was looking for there was some ba Amie called to confirm the appointment I had she was wonderful she had the truck pulled up and ready exactly what I was looking for there was some back and forth but we got it done she was super patient with us as I wasn’t an easy buyer but she was quick and efficient car was detailed and gassed by the time I got out of finance 10/10 !!! More

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Thank you Amie she was attentive and super quick I inquired on a jeep they had on their lot and Amie reached out sent a walk around and answered quickly great customer service car buying is a hassle a inquired on a jeep they had on their lot and Amie reached out sent a walk around and answered quickly great customer service car buying is a hassle and she made it smooth process More

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Thank you Amie for all your help! Napleton has been wonderful on assisting us with our purchase they really done a 360 with their customer service Napleton has been wonderful on assisting us with our purchase they really done a 360 with their customer service More

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Loving my new jeep Amie was my sales girl she was great from start to finish Andrea in finance was also amazing everyone here is wonderful! from start to finish Andrea in finance was also amazing everyone here is wonderful! More

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Big thanks to Amie she worked with us via phone all the way to the end she listened to what exactly what we were looking for she even sent us walk around videos and more since we were quite far stayed in c way to the end she listened to what exactly what we were looking for she even sent us walk around videos and more since we were quite far stayed in communication whole way through ask for her when you come in!! More

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--AVOID THIS PLACE-- My daughter was looking at a Nissan Rogue they have listed. We called and asked two different people about the additional fees. Florida loves to tack on fees(in our state it's re Nissan Rogue they have listed. We called and asked two different people about the additional fees. Florida loves to tack on fees(in our state it's regulated), and wanted to know the total cost of the vehicle. We were told by both Paolo(the VIP Sales Manager)and Sebastian(salesman) that the only fee would be the $899 dealership fee. I clearly repeated it both times, then did the math and repeated it again to both of them. Both verified that would be the total cost since we live out of state, we would pay tax and registration in our state at our local DMV. She applies for financing, tells them she will put down 2-3000$. Car is 16999 + 899=17898, minus 3000 down is a total of 14898$. They call back and say her monthly payment would be 460$ at 16% for 72 months. We expected the higher interest rate as she's never had a car loan before. I tell them there's no way a car loan for 15000 is 460 a month, to please email me the breakdown of the numbers because something is off and not adding up. After several other people call asking us why we want the breakdown of numbers and we explain, we finally get an answer from Marcos as to why it's so high. They added on a reconditioning fee of 3000$. I explain that we asked two different people about additional fees, and was not told about this fee. It's also not listed in their advertisement on their website or on AutoTrader, but the other fees are. Marcos says the car must have had work done on it. Okay, please tell me what all was done to the vehicle as it had just been sold in June, and was returned 18 days later. If there's an issue with the vehicle I would like to know, and I want to know exactly what was done. He says he'll get back to me. According to Carfax, they've not completed any work since March. We waited several hours(5 to be exact), and finally left to go eat dinner. We still hadn't heard what work was done. He calls while we are out to dinner--right at the dealerships closing time, so I missed the call as the restaurant is loud. I call him this morning, and leave a message. At 7pm tonight someone calls back, but didn't leave a message. Not sure if it was Marcos or not. We still don't know what work was completed, what is wrong with the car, etc. I told him yesterday I feel like we were completely bamboozled, and tricked. I feel like they are hiding information, and must think we're stupid and wouldn't notice that substantial price difference. We also STILL haven't received an exact breakdown of the numbers. Even with the additional 3000$ hidden fee, it still doesn't come out to 460$ a month. We will move on to a different dealership, this place is shady as all get out. Not to mention we've talked to at least 7 different people there. No one seems to know what the other person is doing. We had one lady call us, when I started to explain we were working with someone, she hung up in my face. Not to mention the mileage on the vehicle isn't accurate. It actually has 10,000 more miles than listed per the photo of the odometer they posted. Bad customer service, shady, lying in their ads, no one can give you answers they just pass you from person to person. Too many red flags for us. More

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Bought a wrangler from Marcos. He answered all my questions and got me a great deal. He answered all my questions and got me a great deal. More

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Been servicing for years with Napleton. Finally decided to upgrade my truck after having some issues and I’m glad I did. This Hemi feels nice! Go see Marcos. He found me the perfect truck Finally decided to upgrade my truck after having some issues and I’m glad I did. This Hemi feels nice! Go see Marcos. He found me the perfect truck More

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