Marcos Blanco

Tina and Angela were fantastic and got my vehicle finished in a very timely manner. Could not be happier with the Staff!! finished in a very timely manner. Could not be happier with the Staff!! More

by CLIFF19 Verified Customer Verified Customer

Report | Print

We purchased a used F150 from here about a month and a half ago. The sales dept was wonderful. Our salesman did not overwhelm us and was very helpful with anything and everything we could have asked for. half ago. The sales dept was wonderful. Our salesman did not overwhelm us and was very helpful with anything and everything we could have asked for. After purchasing we had found the oil pan was leaking which was covered under out extended warranty. We took the truck into the service dept to get it fixed and we were not impressed with the service at all. After dropping it of, with an appointment, we waited 2 days before we even heard anything. This was only because I had to go in person and ask. They would not answer their phone and would not return calls. On the third day they finally sent us the info for approval to start repairs. We approved it and were told the parts would be there the next day. Did not hear anything for another 3 days until we had to reach out yet again and were told it would be done on Wednesday. It was not done when they said it would be and yet again only found this out when we reached out ourselves again. Then it would be Thursday by noon and yet again heard nothing. Finally got ahold of them and they said they had not finished the job because our battery was bad and it needed a new one. I told them to just jump it and we would come get the truck. On top of that all they had recommended some services that they said needed done and one of them was a cooling system flush based on the mileage of the vehicle. They had just flushed the cooling system on this truck right before we purchased the truck. So they tried to sell us another flush when their shop had just done it and had record of it because it was recorded and in the Carfax of the vehicle. After picking up the truck I was not happy with the service so I talked with the service manager and general manager. The general manager was nice and wanted to help but the service manager was very rude. She kept making excuses for why they did what they did. This made it seem like I was in the wrong for even saying anything. I asked them why the battery was said to be bad as we just bought the truck and i was advised this was checked when we bought the truck. At the time it very much seemed like either they sold us a truck with a bad battery and said they checked it on the used vehicle inspection and it was fine or they were just trying to upsell me a battery I did not need. They tested the battery and it was bad and I was told its normal for a battery to be fine and then bad in a month and a half which is not true. I tried to talk to the service manager about this and she would not even let me speak and would talk over me. The sales dept said that because of the situation they would put a new battery in free of charge for us. Again the sales dept was the only people that made us feel like they cared. I was then told by the service manager that because they were "making it right" that she expected me to leave a 5 start review. This is why this is a 5 star review but I was not going to lie and say that we had a good experience. Very much seemed like she was trying to bribe me into giving a good review. Only after all was said and done did the service manager finally "apologize". It did not seem sincere but just a way to make it seem like they "made it right". Needless to say we will not be taking out truck back here for service which is sad because this is our local dealer and we were very impressed with the sales dept but unfortunately the service dept has ruined the experience for us. More

Report | Print

Alan Denhoed is the best! I always know we will be treated fairly and it will be a fun experience. I always know we will be treated fairly and it will be a fun experience. More

by Gena Verified Customer Verified Customer

Report | Print

Follows thru with promises Willing to deal. Prices are reasonable. A lot of rigs to pick from. Prices are reasonable. A lot of rigs to pick from. More

by TONKAWA39 Verified Customer Verified Customer

Report | Print

I was shocked that I never saw the sales manager that I was dealing with! The vehicle I was buying needed some work that they were not going to recon before I picked the car up. They did give me a small was dealing with! The vehicle I was buying needed some work that they were not going to recon before I picked the car up. They did give me a small discount to take care of the $2500 that needed to be done. I have been the car business for 25 years and it’s the first time that I wasn’t introduced to the sales manager!! I spent a good part of my career as a general sales manager, I expected that my manager met the client. So disappointed this didn’t happen at all. More

by Robert Tanner Verified Customer Verified Customer

Report | Print

Good buying experience. Haven’t heard from anyone since bought pickup. Assumed part of software provlem Haven’t heard from anyone since bought pickup. Assumed part of software provlem More

by David.Thomsen Verified Customer Verified Customer

Report | Print

Great service, bought from out of state and they made the process as easy as they could. process as easy as they could. More

by MASSIMO.FERRIS Verified Customer Verified Customer

Report | Print

Very professional and personal experience thanks have a wonderful day its getting hot out there wonderful day its getting hot out there More

by SHANNON1OF3 Verified Customer Verified Customer

Report | Print

A very friendly and helpful service at the counter and quick,efficient service on the vehicle. Great job overall. quick,efficient service on the vehicle. Great job overall. More

by RATH5864 Verified Customer Verified Customer

Report | Print

Jose was wonderful in helping my daughter in law find her first car. Helpful, patient, not pushy. Great communication. Definitely will be returning to get my son his 1st car. Top notch salesman. first car. Helpful, patient, not pushy. Great communication. Definitely will be returning to get my son his 1st car. Top notch salesman. More

Report | Print