Marco Varrenti

I leased my 2019 Jeep Cherokee in 2019. In 2023 I bought the vehicle through finance. During this new contract, I obtained additional warranty, which would've cover any engine/motor concern In 2023 I bought the vehicle through finance. During this new contract, I obtained additional warranty, which would've cover any engine/motor concerns. All oil changes, tune-ups and miscellaneous repairs have been completed by Central Avenue Chrysler Jeep Only. I will say that the service has been awful, poor professionalism. And Khan, he's the nastiest person I have ever met. I wonder if her's part owner. During my last tune-up, I obtained a new battery. The last repair was two months ago when my starter needed replacing. Khan, assured me that it wasn't covered under my warranty because the warranty only covers internal parts, costing me $1900. Second, I informed him that since my last tune-up, the On-Start light stays on and this feature doesn't work. I also attempted to explain that during my last oil change, Alex walked me over to the mechanic that was completing the oil change who looked me straight in the face and stated that he couldn't find why this light was on . No solution was offered. Two weeks after the starter was replaced, the check engine light came on. Now I'm looking for a new mechanic. If I'm going to get hustled like a small mom and pop shop, only fix what's reported. This is disappointing. This is a big business to have such sloppy staff. The Sales department is exceptional. More

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Had appointment dropped off with all information two hours before appointment. Now they are not answering phones or returning calls. This has happened before and I do not recommend anyone buy or servi hours before appointment. Now they are not answering phones or returning calls. This has happened before and I do not recommend anyone buy or service their Jeep product at this dealership they are obviously uncaring and un professional. More

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Great service and good communication! Courteous and attentive! Kept me updated on vehicle status. wonderful. Courteous and attentive! Kept me updated on vehicle status. wonderful. More

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I have only had great experiences with the service department and recommend them to everyone department and recommend them to everyone More

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I have been a long time customer of central Ave dodge. I have purchased multiple vehicles from them and have referred many friends to that dealership, which have resulted in numerous vehicle sales. dodge. I have purchased multiple vehicles from them and have referred many friends to that dealership, which have resulted in numerous vehicle sales. I have never encountered a problem until now. My wide body scartpack charger was stolen in September. Upon recovery of the vehicle I had it towed to central Ave dodge for repairs. My vehicle remained there for 3 months. My insurance paid over 22 thousand dollars for repairs. I kept calling to check on the status of my vehicle and was given the run around by Rosemary Aviles. She constantly lied and refused to provide me with a loner car. Rosemary is very unprofessional and rude. It seems like she was not interested in my concerns and never had time to hear me out. I diligently paid my car note every month while my car sat and no work was done. I finally reached out to corporate and they expedited the parts delivery and the work was allegedly then completed. Upon picking up my car today I was in total shock and dismay as to the condition of my car. There is new scratches and dents that were not there when it was towed there. My car is dirty and the work was not even completed. They took the 22 thousand from my insurance but did not fix the issues. I expected so much more from this dealership that I have trusted for years. This is unacceptable and now I have to bring my car elsewhere to be fixed. I was told by rosemary the fluids would be changed, the seats would be fixed the tires would be changed etc but none of this was done the pictures before and after the work are the same. This is honestly robbery and a legit horrible place to have a car serviced and I will never return here. I now tell people to avoid this place at all costs whereas I used to refer everyone here. More

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It started well. .then I realized I was in the hands of a notoriously inept service dept. Long story short its been 2 months and they still have not solved the initiat .then I realized I was in the hands of a notoriously inept service dept. Long story short its been 2 months and they still have not solved the initiative problem but found plenty others to bill me for. More

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I just want to say that Marco is second to none. Everything I go for a service he goes above and beyond to make service a pleasant experience. Everything I go for a service he goes above and beyond to make service a pleasant experience. More

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The rear headliner for my 2020 Rubicon kept falling. Waited 4hrs in the service waiting area to be told by Jack the service manager a new headliner had to be ordered. The service advisor Marco was of no Waited 4hrs in the service waiting area to be told by Jack the service manager a new headliner had to be ordered. The service advisor Marco was of no help, he kept telling me they’re working on it. I watched my truck in the parking lot the entire time, and no one even came out to look at it. More

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This place is absolutely wonderful. Mo and Steven were incredibly attentive and informative helping decide if I wanted to refinance my current Jeep, lease, or purchase used Jeep. They w Mo and Steven were incredibly attentive and informative helping decide if I wanted to refinance my current Jeep, lease, or purchase used Jeep. They were honest, upfront, and lead me to the most helpful solution; refinance. Mo made sure my medically complex daughter and I were taken care of and the team let us use a private office for an important virtual appointment. I bought my first dealership car here and my salesman, Jimmy, remembers me and it’s always wonderful to see him and the rest of the team when when I get my car serviced. This place, is just absolutely wonderful. As a single Mom, places may want to try and swindle you, this Jeep dealership will not. Mo, Steve, and Jimmy are the best!’ Marco in the service department rocks too!! More

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