Marco Rivas | Page 2

Alex Grechanik – President, and Steve Podolny – CEO: We purchased a 2021 Toyota Sienna (Vin: TDYRKEC6MS032011) from CarWise Gurnee on Saturday, December 6. After taking the vehicle home, we disc CEO: We purchased a 2021 Toyota Sienna (Vin: TDYRKEC6MS032011) from CarWise Gurnee on Saturday, December 6. After taking the vehicle home, we discovered that the floor mats were missing, and this was never disclosed during the sales process. Since then, we have made multiple attempts to contact the dealership by phone, but we have not received any response. This lack of communication is disappointing and unprofessional. It is currently snow season in Illinois, and floor mats are essential for safely and properly using the vehicle. We are requesting that the dealership provide the standard floor mats that should have come with the car. This is a reasonable and expected part of the purchase, and we would like this matter resolved promptly. We purchased this vehicle in good faith, and we expect the same good faith from the dealership. We look forward to a timely response and a straightforward solution. More

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I had great experience with Marco yesterday. While in search of a good truck, I got friendly welcome, support and understanding of my needs. Got approved, even with a low credit score. Know my l While in search of a good truck, I got friendly welcome, support and understanding of my needs. Got approved, even with a low credit score. Know my limits now, comparing the models. More

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I received detailed information to make an informed decision about a nice 2018 Toyota truck I wish to purchase. No stress, no push. Lovely people, great place to buy a car decision about a nice 2018 Toyota truck I wish to purchase. No stress, no push. Lovely people, great place to buy a car More

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Amy got me approved for the BMW I wanted, clearly explained the rates, and did a great job securing my approval without any hidden fees. explained the rates, and did a great job securing my approval without any hidden fees. More

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I wish to express my gratitude to Marco, my sales manager. He helped me during the purchase. Bought a Benz C300 last week. manager. He helped me during the purchase. Bought a Benz C300 last week. More

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The entire process, from having a Kia test drive to the eventual purchase agreement, was pressure-free and straightforward. The staff are incredibly supportive, especially, Marco. I strongly suggest this p eventual purchase agreement, was pressure-free and straightforward. The staff are incredibly supportive, especially, Marco. I strongly suggest this place. More

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muy buen trabajador me atendió muy bien a mi y a mi familia gracias por cumplir mi sueño muchas gracias se lo recomiendo familia gracias por cumplir mi sueño muchas gracias se lo recomiendo More

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Very Honest & friendly people/enviroment! Would def recommended anyone to come here for purchasing there vehicles! Would def recommended anyone to come here for purchasing there vehicles! More

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John & Marco were a great help and very patient. Great customer service will definitely recommend. Great customer service will definitely recommend. More

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We had a great experience and would definitely shop there again. We highly recommend Elite Motors. again. We highly recommend Elite Motors. More

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