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Marco Fausto
366 Reviews
366 Reviews
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366 Reviews of Marco Fausto
Verified Customer
April 21, 2020
Best Experience Ever! Pacific BMW continues to surpass any other dealer that I have had experiences with before. Their sales staff do everything in their power to meet wha Pacific BMW continues to surpass any other dealer that I have had experiences with before. Their sales staff do everything in their power to meet whatever is needed when purchasing a new car. Included with the sales staff are the other very important members of the team including the service department, managers, and team members who insure that you are greeted, welcomed, provided with snacks and water and always willing to provide assistance if needed. The actual building itself is immaculate, up-to-date with technology, pleasant and positive environment and designed to make your onsite visit that much more comfortable to the client. I was encouraged to look at their wide choices of cars in every color you can imagine. I love visiting just to see the new exciting car models and to sit inside them while dreaming of taking them for a spin on the outside highway. I was extremely satisfied with the ease of purchasing my 2020 X3 and appreciated the professional and diligent work to meet my needs. No pain but lots of gain in surpassing the best car I've had. Looking forward to future interactions with my Pacific BMW team. More
by TROY4SC
Other Employees Tagged: Sevak Adamyan, Armando Leyva , Serj Guedikian
April 20, 2020
Recent Service The service was performed satisfactory and in a reasonable amount of time. I did feel that the service writer was going through the motions and was The service was performed satisfactory and in a reasonable amount of time. I did feel that the service writer was going through the motions and wasn't as cordial as I would have expected. I did defer having some recommended service performed so I'm not sure if this may have been the reason. More
by FOUROELLES
April 20, 2020
BMW i3 Great and very professional customer service. Marco took care of the problem and the issue was resolved. very happy with Pacific BMW dealership. I wil Great and very professional customer service. Marco took care of the problem and the issue was resolved. very happy with Pacific BMW dealership. I will recommend them to friends and family. More
by alimilani
April 17, 2020
Professional Pacific I just went in for an oil change and that is all I paid for. It wasn't that situation where they start recommending other services even though my car I just went in for an oil change and that is all I paid for. It wasn't that situation where they start recommending other services even though my car is a 2011. Due to the situation they even provided me with a loaner car. Great tactic a now my family wants to buy the 2020 version. My service advisor is Marco. More
by RB
April 16, 2020
Service Status Dealer service is responsive to getting the service requests performed on time and periodic status updates. Excellent service follow ups and provide t Dealer service is responsive to getting the service requests performed on time and periodic status updates. Excellent service follow ups and provide timely and immediate assistance More
by jkavety
Other Employees Tagged: Raffi Ohanesian , Gilbert Pogosyan
April 10, 2020
THANK YOU MARCO MARCO AND HENRY WERE EXCELLENT.THANK YOU SO MUCH FOR GRATE SERVICE! MARCO WAS VERY PROFESSIONAL AND EASY TO WORK WITH. LIKE TO WORK WITH HIM AGAIN MARCO AND HENRY WERE EXCELLENT.THANK YOU SO MUCH FOR GRATE SERVICE! MARCO WAS VERY PROFESSIONAL AND EASY TO WORK WITH. LIKE TO WORK WITH HIM AGAIN More
by AAPOIAN
April 09, 2020
Professional and hassle free. I love how they send you a video text showing what they found wrong and always have a brand new loaner waiting. Also they are able to easily handle the sulev warranty which onl video text showing what they found wrong and always have a brand new loaner waiting. Also they are able to easily handle the sulev warranty which online you’ll read people sometimes have to fight with their dealers over it. More
by onlychris1
Other Employees Tagged: Henry Burmayan
March 30, 2020
Best service! They send you a real time text for the status. Also, they took a video and send me the link so I can see the problem of my car. I think this is the They send you a real time text for the status. Also, they took a video and send me the link so I can see the problem of my car. I think this is the most awesome technological way to show you directly. It is easy to understand and trust. BEST BMW! More
by KAI
