Marcin Ajdukiewicz | Page 8

Service Center is fine but Sales Staff are discriminatory Good service on both my wife and my Lexus vehicles. Tom was very attentive and did his best to make us aware of any available discounts when vehicles Good service on both my wife and my Lexus vehicles. Tom was very attentive and did his best to make us aware of any available discounts when vehicles are serviced. Sales experience when my wife tried to purchase my a vehicle was horrendous. Although my wife was making the purchase and knew what she wanted, the sales person, sales manager, and even the financing person directed all questions to me even though I kept telling them to direct the questions to my wife. Even this survey was addressed to me instead of the owner...my wife. Sales persons here definitely need training on how to respect their customers. Very poor listening skills. It's only about making a sale. And then, to make matters worse, upon delivery, they provided the wrong vehicle without many of the options we wanted. We will not purchase here again. Avoid this discriminatory dealership at all costs. More

by waykul Verified Customer Verified Customer

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10,000 mile service I have dealt with Arlington Lexus for many years and have always been happy with the service. The facilities are first class and the service writers w I have dealt with Arlington Lexus for many years and have always been happy with the service. The facilities are first class and the service writers with whom I have dealt have always kept me informed as to my car's needs. I never feel as though the service people try to tell me to do things that are not necessary at the time. More

by HOWARDEFINK Verified Customer Verified Customer

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GREAT SERVICE AMAZING SERVICE GREAT SERVICE MANAGER ANTHONY ALWAYS ON TOP OF HIS GAME YOU NEED SOMETHING DONE TO YOUR CAR LEXUS OF ARLINGTON WILL DO IT AND TAKE CA AMAZING SERVICE GREAT SERVICE MANAGER ANTHONY ALWAYS ON TOP OF HIS GAME YOU NEED SOMETHING DONE TO YOUR CAR LEXUS OF ARLINGTON WILL DO IT AND TAKE CARE OF YOU More

by yegorka2005 Verified Customer Verified Customer

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Best Purchase Ever Made Over The Phone Spoke with Igor, the sales manager and was able to work out a fair price and arranged to have the car delivered to my home within a couple days. We ha Spoke with Igor, the sales manager and was able to work out a fair price and arranged to have the car delivered to my home within a couple days. We handled all the paper work over the computer. It worked out to be easiest car transaction I have ever experienced in all my years of purchasing a car. More

by BERNZ11 Verified Customer Verified Customer

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The service was fast great and enjoyable love the seating area.look forward to every visit nice people and atmosphere wife like it as well area.look forward to every visit nice people and atmosphere wife like it as well More

by FIELDSBRUCE778 Verified Customer Verified Customer

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Bad experience I bought a lexus and wanted a particular color, they had to get it from another store but I was told, good news, I found the same one. Guess what, it I bought a lexus and wanted a particular color, they had to get it from another store but I was told, good news, I found the same one. Guess what, it didn't have heated steering wheel. in Chicago? Come on. The sales guy did his best to try to make it right but there isn't anyway to add it. I called the GM, never got a call back. Tried to talk to people, never got a call back. Had to escalate it to Lexus to get the service manager to call me. He was great but what can they really do. I had to fight to get some resolution but the entire process really pissed me off. More that the GM never called back. Shows me why this place probably isn't run very well because he SUCKS. More

by DAVID Verified Customer Verified Customer

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Service writer was excellent and loaner car was great. I have been leasing cars from this dealership since 1999. I believe my wife and I have leased 12 cars from Arlington Lexus. Always very good service h I have been leasing cars from this dealership since 1999. I believe my wife and I have leased 12 cars from Arlington Lexus. Always very good service here. I had two recall items last year on my RX350 and also my LS500 and both were fixed the same day with a loaner car provided. It is a great convenience to provide a loaner car to me since I still have a company to run and am pressed for time. More

by JIM Verified Customer Verified Customer

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Hyper Sales Driven Always trying to sell you parts and service you don't need. Cringe when I have to go in for service. Tom Prodzinski is great in service and I only dea Always trying to sell you parts and service you don't need. Cringe when I have to go in for service. Tom Prodzinski is great in service and I only deal with him. More

by dhoppe0 Verified Customer Verified Customer

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The service department is outstanding. Consultative, efficient and worth it! All of the service consultants provide an extraordinary experience. Comfortable waiting area. If needed a loaner car to gi efficient and worth it! All of the service consultants provide an extraordinary experience. Comfortable waiting area. If needed a loaner car to give you an uninterrupted day. More

by CAS72 Verified Customer Verified Customer

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Very professional customer service. Excellent experience overall. Great sales professionals and very knowledgeable . I will recommend this dealership to all of my friends. This dealership is awesome! overall. Great sales professionals and very knowledgeable . I will recommend this dealership to all of my friends. This dealership is awesome! More

by WIERZBUS Verified Customer Verified Customer

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