Marcelo Defreitas

My daughters car has been in the service department for almost 2 months-yes-2 months. It was supposed to be ready today. They keep finding stuff wrong. They have offered a multitude of excuses. After two m almost 2 months-yes-2 months. It was supposed to be ready today. They keep finding stuff wrong. They have offered a multitude of excuses. After two months, it’s poor management. I try to always keep a positive mindset, but the reality is this place’s service department sucks! More

Helpful 3

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Great customer service Rod my salesperson was EXCELLENT the sales manager was GREAT to Mike. I will be buying again from them. the sales manager was GREAT to Mike. I will be buying again from them. More

Helpful 0

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If I could rank less than 1, I completely would! This service department is worse than worse. I have purchased a 19 Santa Fe directly from this dealer and have had exactly one service that was even accep service department is worse than worse. I have purchased a 19 Santa Fe directly from this dealer and have had exactly one service that was even acceptable in 3 years. They are CONSTANTLY updating the phone lines, and when they are working, they can't answer them. The latest stunt was having an oil change scheduled a week ago and mistakenly doing a "drop off" meaning after 5 hours and 3 phone calls, it's the "2nd in line to be done". NEVER buy from them, and more importantly never use the service department! More

Helpful 4

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Mercelo did an amazing job helping me find the right vehicle. I told him what I wanted and my budget and he showed me my options and made sure to advocate for my cars trade-in value. Thank you for all y vehicle. I told him what I wanted and my budget and he showed me my options and made sure to advocate for my cars trade-in value. Thank you for all your help!! More

Helpful 0

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Our experience at Hallmark Hyundai was great. Everyone was very helpful and we never felt pressured at all. Our sales person (Marcelo) was awesome and made the buying experience a pleasure. Thank you to e was very helpful and we never felt pressured at all. Our sales person (Marcelo) was awesome and made the buying experience a pleasure. Thank you to everyone involved in our purchase!!!! More

Helpful 0

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We bought two cars from Marcelo. It was quick and easy. Marcelo is very nice to work with. It took about 4 hours to test drive and purchase for two different people, which is much quicker than usual. The d Marcelo is very nice to work with. It took about 4 hours to test drive and purchase for two different people, which is much quicker than usual. The dealership even stayed open later than usual to get all of our paper work done so we could take the cars home that night. More

Helpful 1

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After much research we knew we wanted a Santa Fe. We quickly came to terms we were comfortable with & drove it home! Thanks for staying late. quickly came to terms we were comfortable with & drove it home! Thanks for staying late. More

Helpful 0

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Very good people and a great deal! Made me feel welcome. Helped me choose between the new Sonata or Santa Fe, very happy they could help. Give me a great deal as well. Overall very happ Made me feel welcome. Helped me choose between the new Sonata or Santa Fe, very happy they could help. Give me a great deal as well. Overall very happy with my purchase and I would definitely recommend to anyone in the Nashville Area to checkout Hallmark. More

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Great people to work with! Mr Marcelo Defreitas worked with me and did a great job, I love my car and he was very nice and pleasant to work with. Mr Marcelo Defreitas worked with me and did a great job, I love my car and he was very nice and pleasant to work with. More

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Great car, great dealership Both my son and I have bought cars from this dealership. Working with Marcelo I got a great deal on my trade in, a 2013 Santa Fe with 270,000 miles. Both my son and I have bought cars from this dealership. Working with Marcelo I got a great deal on my trade in, a 2013 Santa Fe with 270,000 miles. Yes I drive a lot! I bought a new Kona and couldn’t be happier with the car, and all the people I dealt with at the dealership. It was quick and painfree. I’ll be sticking with Hyundai. More

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