Marcello Minor

They originally told me my car would be ready by 4 pm because I said I had an 5:45 appointment I needed to make. My car wasn’t ready until almost 5:30. In addition when I got my car it had a large brown because I said I had an 5:45 appointment I needed to make. My car wasn’t ready until almost 5:30. In addition when I got my car it had a large brown dirt stain on the side that wasn’t there before. There is some damage to the car. They don’t treat your car as if it was their own car. More

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Very helpful and welcoming staff, always a timely resolution. Great service all over, thank you Marcel for taking such a good care of us. resolution. Great service all over, thank you Marcel for taking such a good care of us. More

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With an oil change and a break flush for servicing, it wasn’t a bad day to spend a Saturday morning. wasn’t a bad day to spend a Saturday morning. More

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Excellent service. Appreciate Marcel’s attentiveness & answering all my questions! He knows BMW’s & it was great to have him as my service advisor. Alexandria BMW takes Appreciate Marcel’s attentiveness & answering all my questions! He knows BMW’s & it was great to have him as my service advisor. Alexandria BMW takes care of its customers! Nice work team & keep up the super service! More

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The service advisor I worked with, Marcel, was outstanding. He was professional, knowledgeable, and communicative. Really appreciate this support and look forward to working with him in the future outstanding. He was professional, knowledgeable, and communicative. Really appreciate this support and look forward to working with him in the future. More

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Needs significant improvement- I had a 7am appointment for an oil change. I didn’t get checked in until 7:45am. I opted to take the shuttle home rather than wait in the lobby (no loaners available), which for an oil change. I didn’t get checked in until 7:45am. I opted to take the shuttle home rather than wait in the lobby (no loaners available), which meant I was lower priority. I received zero communication until the car was finally ready around 5pm! Also, apparently the service agent quoted me the wrong price. When I asked about the price difference at check out, the manager informed me of the error but was kind enough to waive the charges altogether. I appreciate the gesture, but am still hesitant to return. More

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Worst service ever! Nothing was done and you had the car for seven hours, Hearing from a rude service advisor was the bottom. Nothing was done and you had the car for seven hours, Hearing from a rude service advisor was the bottom. More

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I recently visited BMW of Alexandria for a state inspection, aesthetic maintenance, and an electrical issue covered under warranty for my 5 Series. While the service team addressed the initial conce inspection, aesthetic maintenance, and an electrical issue covered under warranty for my 5 Series. While the service team addressed the initial concerns, my experience was mixed and left room for improvement. Upon dropping off my vehicle, I was initially given a 2 Series loaner, which was not comparable to my 5 Series. After raising this concern, the staff provided a much more suitable loaner vehicle, and I appreciate their effort to rectify the situation. However, when I picked up my car, I discovered a new issue: the AC unit was no longer functioning. This was disappointing, as I would expect a thorough check of critical systems before returning the vehicle. Now, I’m faced with the inconvenience of scheduling another drop-off and pickup, which adds unnecessary hassle to the process. Additionally, I’ve been trying to schedule a test drive for a new SUV for my wife for the past two weeks. The sales department’s communication has been inconsistent, making it difficult to move forward with this purchase. While I appreciate the service team’s effort to provide a comparable loaner after my complaint, the oversight with the AC and the lack of responsiveness from the sales team have been frustrating. I hope BMW of Alexandria can address these issues to improve the overall customer experience. More

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Marcel took extra time to look up past work done on our vehicle too help me understand why the work wasn't requested sooner. Excellent communications on the work deing done on our vehicle. vehicle too help me understand why the work wasn't requested sooner. Excellent communications on the work deing done on our vehicle. More

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Everything went well. I was received punctually. My car was checked and repaired as expected. Communication with Marcel was good. I was received punctually. My car was checked and repaired as expected. Communication with Marcel was good. More

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