Marcello Minor

Marcel took extra time to look up past work done on our vehicle too help me understand why the work wasn't requested sooner. Excellent communications on the work deing done on our vehicle. vehicle too help me understand why the work wasn't requested sooner. Excellent communications on the work deing done on our vehicle. More

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Everything went well. I was received punctually. My car was checked and repaired as expected. Communication with Marcel was good. I was received punctually. My car was checked and repaired as expected. Communication with Marcel was good. More

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Not impressed with the customer service at my last visit; seemed to be tension between employees seemed to be tension between employees More

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Excellent ball the way around. This is my 6th vehicle with you! Thanks fir your great service. This is my 6th vehicle with you! Thanks fir your great service. More

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Thank you, Marcelo, for the excellent service you have provided. He communicated with me, ensuring my expectations were met and keeping me informed of progress every day when each of my cars were in servi provided. He communicated with me, ensuring my expectations were met and keeping me informed of progress every day when each of my cars were in service.   The requested services were successfully completed, as well as a multi point inspection which is complementary. Every time I went to BMW of Alexandria Service, Marcello gave me an estimate of cost and time to complete the requested maintenance items.   Car brought back clean —- washed and vacuumed!! Running perfectly!   Thank you. More

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Brought my daughter’s car up for its first service, everything went smoothly. They even washed the car after the oil change. The BMW service advisor Marcelo did an excellent job and kept me informed wi everything went smoothly. They even washed the car after the oil change. The BMW service advisor Marcelo did an excellent job and kept me informed with the progress both via email and text for the entire duration the car was in shop. Thank you, Marcello. More

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Please have General Manager call me directly. Horrible customer service for a BMW Dealership. Thank you Horrible customer service for a BMW Dealership. Thank you More

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BMW of Alexandria's service department was unfortunately one of the worst experiences I've had with BMW, which should live up to be the luxury brand that it markets itself to be. I dropped my car off on Fri one of the worst experiences I've had with BMW, which should live up to be the luxury brand that it markets itself to be. I dropped my car off on Friday to be seen for an iDrive system malfunction which ended up drowning the battery. I was promised a loaner, then upon arrival was told the loaner wasn't available and they refused to drive me back to my home as it was an extra 2 miles outside the radius of their shuttle. Upon being firm, they provided me with an "older loaner." I left my vehicle and did not hear back until Tuesday, upon reminding them to get back to me, at which point I received a video from the technician and a repair estimate totaling over $5,500. In the video, the technician contradicted himself and said that the repairs were not guaranteed to fix the issues. It was obvious that the technician and service managers did not listen to my issues. Furthermore, I was told that my engine mounts were completely blown out and had to be replaced at a cost of $3,500. I picked my car up immediately, and took it to BMW of Silver Spring. There, the issue was diagnosed immediately and fully covered under warranty. The technician there double checked the engine mounts and found them to be completely fine, as they only go out at around 100,000 miles (my car is at 55,000). I ended up only needing to replace my battery, as everything else was covered under my warranty, which BMW of Alexandria wanted to charge me thousands of dollars for. Their service department blatantly tried to rip me off for thousands of dollars, which is immoral and possibly illegal. This is not what should be expected from a BMW dealership and I recommend to avoid this place at all cost. More

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Very disappointed . Service at this dealer was very bad. Even after make an appointment and request a loaner, they do not have a loaner car. Service was uncomplet Service at this dealer was very bad. Even after make an appointment and request a loaner, they do not have a loaner car. Service was uncompleted at the end of the day. Car was returned to me whit some greasse on the fender and argued to clean it. Sheethy Service for the money that we spending More

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Thank you Marcelo for the excellent service you have provided. You’re professional, courteous, and very pleasant to talk to. Thank you for keeping me informed of progress. Happy customer 😊 provided. You’re professional, courteous, and very pleasant to talk to. Thank you for keeping me informed of progress. Happy customer 😊 More

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