Marcell Saavedra
Marcell Saavedra at Nissan of Torrance
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Marcell Saavedra

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
91 Reviews
4.7

91 Reviews

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91 Reviews of Marcell Saavedra

April 02, 2025

Dealership Rating
Employee Rating

Took my car in for a failed FACTORY tps for a brand new 2024 Nissan z nismo . They forgot to put my lock lug nut that I paid $395 for as an add on at the dealer , so I had to go back and get it reinstalled More

by 424GARCIAERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

April 02, 2025

Dealership Rating
Employee Rating

The treatment is awesome and outstanding especially MARCELL is the best part of the experience More

by ShellyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

March 29, 2025

Dealership Rating
Employee Rating

My experience was courteous and professional. My wait time wasn't long. The waiting area was clean and quiet. More

by DMILLERDA42
Recommend Dealer
Yes

Other Employees Tagged: Marcell Saavedra

March 26, 2025

Dealership Rating
Employee Rating

Good and fast Update the details Friendly reminder But not enough promotion for maintaining service More

by KDDD4321
Recommend Dealer
Yes

Other Employees Tagged: Marcell Saavedra

Mar 28, 2025

Nissan of Torrance responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 26, 2025

Dealership Rating
Employee Rating

Nissan is a terrible car. My rougue 23. Smells like gas inside the cabin. Apparently a known issue with Nissan with NO FIX. So I'm supposed to drive around in a toxic car?! More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 28, 2025

Nissan of Torrance responded

Hello, we are sorry to hear that you are unsatisfied with your Nissan Rogue. Our recommendation is that you contact Nissan Consumer Affairs, as it sounds like the issue is not with Nissan of Torrance. Please contact them at 800-NISSAN-1. Best of luck to you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 25, 2025

Dealership Rating
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Brought my car in for a maintenance inspection and oil change. Inspection was done quickly and they sent a detailed video and list of maintenance suggestions afterwards - super helpful. More

by lexitodde
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Nissan of Torrance responded

Hello, thank you for your kind review. We are happy you found the video sent by our technician helpful. We are happy to pass along your comments to the team here at Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 21, 2025

Dealership Rating
Employee Rating

Good service professional courteous helpful 👍👍👍👍 good hood good good good good good goof hood goof More

by ramsarita27
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Nissan of Torrance responded

Hello, thank you for the high star rating and your positive comments. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 16, 2025

Dealership Rating
Employee Rating

Did not fix the problem the first time had to Come in again and not sure if the problem is still in effect. Have is the wrong key when we picked up the vehicle. More

by Nissan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 20, 2025

Nissan of Torrance responded

We are disappointed to hear that you did not have a more positive experience. We'd like the opportunity to discuss this with you. Please reach out to us at (310) 536-4000 x2225 or x2249 at your earliest convenience. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 15, 2025

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Employee Rating

Jimmy provides exceptional service from the beginning of having my car serviced, keeps me informed of what’s needed and gets it fixed timely. Thank you Jimmy for your continuous superior customer service More

by LEISAHERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Vasquez

Mar 20, 2025

Nissan of Torrance responded

Hello Leisa, your review means so much to us and we're so happy to have earned it. Thank you again for taking the time to share your positive experience. Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 15, 2025

Dealership Rating
Employee Rating

Service was ok but had to spend 30 mins on calls to simply get on a ride back to pick up the car, service advisor never answered the call or text More

by MATTEO.SISMONDA
Recommend Dealer
No

Other Employees Tagged: Marcell Saavedra

Mar 20, 2025

Nissan of Torrance responded

Hi Matteo, we regret to hear that your recent experience was anything less than exceptional. This will be addressed with Marcell and our Service Manager, as we understand that communication is key. We hope you are willing to give our team another opportunity. Kind Regards, Elizabeth Reyes Customer Relations Manager

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