Marcell Saavedra
Marcell Saavedra at Nissan of Torrance
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Marcell Saavedra

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.9
37 Reviews
4.9

37 Reviews

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37 Reviews of Marcell Saavedra

November 13, 2024

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Employee Rating

Didn't receive a receipt of work done on vehicle during my last visit which is very unprofessional even with computers down. One should be generated after and emailed or mail out to consumers. More

by none23
Service Price Transparency
Workmanship
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Recommend Dealer
No
Nov 14, 2024

Nissan of Torrance responded

Hello, we sincerely apologize for the inconvenience you experienced regarding the receipt for your most recent service visit. We understand that receiving a receipt is a very important part of any transaction, and we regret that our system issues impacted your experience. Our system being down was unforeseen, our team would be happy to send you a copy of your repair order. Unfortunately, your username is "none23" therefore would need your full name to be able to further assist you with your request. Please email me directly at ereyes@ntnissan.com, with your full name, phone number and on the subject line please write "requesting copy of my recent RO" I will be happy to scan it over. We take professionalism very seriously and strive to provide excellent service at all times. We value your feedback and business. Thank you once again for your understanding. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 12, 2024

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Excellent professional. ,very reliable , good prices, , ,excellent service and advisors, very convenient location and hours. More

by LUISREYES493
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 14, 2024

Nissan of Torrance responded

Hello Luis! We appreciate your positive review about your recent experience with us. We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 11, 2024

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Great service. All concerns were attended and resolved. Service delivery was quick and vehicle repairs done clean. More

by JOSEPITONES
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 14, 2024

Nissan of Torrance responded

Hello Jose, thank you for sharing your positive experience! We truly appreciate you letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 31, 2024

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Very friendly, was the best experience I’ve had in a while at a dealership for service. More

by JASMIN7997
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Recommend Dealer
Yes
Nov 05, 2024

Nissan of Torrance responded

Hi Jasmin! We're glad to hear we delivered such a great experience. Reviews like this give us motivation and help us ensure we provide high-quality care. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 31, 2024

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Everyone I encountered at my time there was super friendly and dealership was very clean. More

by GIGIO0074
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Recommend Dealer
Yes
Nov 05, 2024

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 31, 2024

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Best service i have ever received from any Nissan service department. A++ all the way More

by OLADI1988
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 05, 2024

Nissan of Torrance responded

Our team at Nissan of Torrance strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 28, 2024

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Employee Rating

The team serviced my vehicle and made sure it was vacuumed, washed, and ready to hit the road again. More

by MARCUSMOSSETTE
Service Price Transparency
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Recommend Dealer
Yes
Nov 01, 2024

Nissan of Torrance responded

Hello Marcus, we're so glad that we were able to go above and beyond your expectations! It is our top priority to deliver your vehicle in tip top condition. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 27, 2024

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Employee Rating

Serviced my 2016 altama and was very pleased with the customer service and I'm ready for a trade in More

by Gerald Graham
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Recommend Dealer
Yes
Nov 01, 2024

Nissan of Torrance responded

Hello Gerald, thank you; we appreciate your excellent feedback! Our team would be happy to assist you with the trade in process and the purchase of your new vehicle. Please contact us directly so that we can further assist you. We look forward to hearing from you soon. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 23, 2024

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Employee Rating

Marcell is very nice and kind. I was in a hurry because my dad is I. The hospital. I only needed an oil change and I was in and out. Thank you for all your hard work! I will defini More

by Mayra0318
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 26, 2024

Nissan of Torrance responded

Hi Mayra, first and foremost, we hope your father gets well soon, sending positive vibes. We thank you for taking the time to provided Marcell with such excellent feedback. It is always motivating to heart that our team at Nissan of Torrance goes above and beyond to provide a top-quality experience. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 21, 2024

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Employee Rating

Thank you all for all your help . Great job keep it up and congratulations to all !! More

by Coco
Service Price Transparency
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Recommend Dealer
Yes
Oct 25, 2024

Nissan of Torrance responded

Hello Coco, thank you; we appreciate your feedback! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

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