Marcell Saavedra

We arrived at 10am and left as 15:30 for just an oil change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I had a $10 reward point that couldn’t use and they changed conditions once there They said to rotate wheels would have a different price of $300, very odd since they rotated the wheels last time for the previously agreed Overall the unethical practice of keeping the car for long and start negotiating once we are tired to get better benefits are not what we would expect Not respecting original estimates neither Charging 10x for a services given some “difficulty” also is not what we would expect. So in summary 5.5hrs for an oil change and a big headache to take the car More

by Tom Verified Customer Verified Customer

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My complaints are not necessarily with the dealership, but with my Nissan rogue that had to have its engine replaced at 9000 miles and then further problems. And shortly after getting my car out of the sh but with my Nissan rogue that had to have its engine replaced at 9000 miles and then further problems. And shortly after getting my car out of the shop, it has the engine light on. I don't have time to be dealing with this broken car, which is one year old, so my problem is with Nissan not the dealership but with my car More

by Cindy B Verified Customer Verified Customer

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Very friendly but I didn’t like it when they said I needed spark plugs when I just had it done somewhere else. Marvel said it is because by looking at mileage they suggested it but they fint even look needed spark plugs when I just had it done somewhere else. Marvel said it is because by looking at mileage they suggested it but they fint even look at the parts before recommending service More

by linda Verified Customer Verified Customer

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The work that was needed on my vehicle was completed and done efficiently. Good job. done efficiently. Good job. More

by felsmith.2017@gmail.com Verified Customer Verified Customer

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Looking forward to doing business with Nissan of Torrance again. Very friendly and helpful staff. again. Very friendly and helpful staff. More

by CYNSONKO Verified Customer Verified Customer

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Service was great and the staff is friendly and helpful. Thanks for helping me keep my car in great working order. Thanks for helping me keep my car in great working order. More

by ISENGAST Verified Customer Verified Customer

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Nissan of Torrance is my go to Service Center for all of my 2022Frontier needs. Service Advisor Marcell Saveedra is the consummate professional when it comes to customer service satisfaction. Thank you! my 2022Frontier needs. Service Advisor Marcell Saveedra is the consummate professional when it comes to customer service satisfaction. Thank you! More

by FMALBREW Verified Customer Verified Customer

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Marcell was great. He explained what needed to be done and was very efficient getting me checked in and on my way home. The car was clean and ready as promised. He explained what needed to be done and was very efficient getting me checked in and on my way home. The car was clean and ready as promised. More

by Rob Verified Customer Verified Customer

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Good customer service and very professional. Honest and caring also compassionate towards the customer.I will come back again. Honest and caring also compassionate towards the customer.I will come back again. More

by DIANA.CUTIE101 Verified Customer Verified Customer

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marcell is a new member of the Customer Service team and he did a fabulous job extremely efficient in communication and follow up detail details he did a fabulous job extremely efficient in communication and follow up detail details More

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