Working with VW for over a decade and a half. Love’s customer engagement looking to find the right vehicle for right person. Very down to earth
Read moreDealership Experience
8 yrs, 11 mos
Industry Experience
16 yrs, 5 mos
Specialties & Trainings
Customer relations and sales
32 Reviews
Write a Review32 Reviews of Marc Trice
May 18, 2024
The dealer let me see the vehicle before detailing it for sale. Someone went home with the keys though. The next day I came back. All fluid levels were low and the Maint. fault lamp was lit. I could tell thi sale. Someone went home with the keys though. The next day I came back. All fluid levels were low and the Maint. fault lamp was lit. I could tell this thing had been left in the woods and abandoned for a good part of its life cycle so far. They listed 7 items of service work performed to make her ready for resale. Breaks were the first comment the salesman mentioned in a text. There was three nails found embedded in 3 different tires during test driving. No antenna for radio and in a text from Marc I was lead to falsely believe break services were done on the vehicle. Then a reinspection on them certified them to be only 20% worn down. The previous service report said they needed Immediate attention. Rust showing and growing in 3 places on the frame and a spring leave. It was not cleaned off but was body and frame undercoated to inhibit further rust? I asked the service mechanic to coat the underside bumper for rust there too. I have pics. Trade-in value sucked and I argued the price with the Sales manager Chris for a better deal there. Had to ask him for the antenna too. But then he puts a few dents in my rear chrome plated bumper with a hard rubber mallet checking it for rust flakes! I also found short white hairs still left in the vehicle everywhere from some animal that must have been living in the cabin too. The upholstery has been poorly cleaned and drivers seat cloth material is almost gone. Oh, a dehydrated palmetto bug comes flying out at me from one of the vent ports I'm adjusting next! You can tell they went into rush mode to get it ready for me with as little effort as possible on their end. I said please take your time and not to rush it or overlook something needing done. This vehicle is equipped with a tire inflation monitoring system. lt is acting up already from those nails I talked about, now all removed but with one plug needed. Someone collapsed the cabin roof in on the corner already too! I had to use suction cups to pull it back out. So keep your Grand Kids Off this Truck without a warning about that issue! Buying a used cars for me has always been like a trip to xxxx and back. It was time to wash rinse and repeat what happen to me in 2016! They sent me out with it on an empty gas tank too. It's a 20 gallon tank, $67.76 to fill it at $3.99/gal.I was also begging for a tow package kit installed on the bumper but the salesman never delivered on that item either. So in reflection I'm sure they got this as a trade-in like mine, gave them maybe $500.00-1000.00 in trade. I jumped on this sale the minute it was up for grabs, not waiting for markdowns. Yet I give them over $18,000.00 for it and now leave disappointed because of having to spend less time using it for fishing, until that's done next. The hot season coming soon. But I'm broke now. Your dealership didn't need all of that money back for profit did it? The bumper only needed the ball, eye bolts and the electrical hookup. Did they NOT GET ENOUGH MONEY from me already in this sale? Who is running this place Ebenezer Scrooge? More
Other Employees Tagged: Terrence Robinson , Chris Newton
April 25, 2024
The staff is very kind, helpful, attentive and courtesy. Jacob was very knowledgeable and patient whike we decided on the vehicle we wanted. This is our second vehicle from here and love it!!! Thank you O'S Jacob was very knowledgeable and patient whike we decided on the vehicle we wanted. This is our second vehicle from here and love it!!! Thank you O'Steen Volkswagen and staff!!! It was very quick and easy to get in and out... More
Other Employees Tagged: Terrence Robinson, Jacob Zreineh
April 10, 2024
Marc and Jacob were professional, courteous, and honest. Such a pleasure dealing with this dealership and their entire team from sales, to managers, to the finance team! Such a pleasure dealing with this dealership and their entire team from sales, to managers, to the finance team! More
Other Employees Tagged: Chris Newton, Jacob Zreineh , Gentleman in Finance that’s birthday is 7/16
February 15, 2024
Warm place, everyone is welcoming you, I bought 2 cars there because they treat you as family there because they treat you as family More
Other Employees Tagged: Chris Newton