Marc Rochioli
Marc Rochioli at Silveira GMC

Marc Rochioli

Service Advisor

Silveira GMC

985 Healdsburg Ave
Healdsburg, CA 95448

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4.8
53 Reviews

Dealership Experience

26 yrs, 8 mos

4.8

53 Reviews

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53 Reviews of Marc Rochioli

August 01, 2025

Dealership Rating
Employee Rating

I have never had a problem, but I am still waiting for a call regarding the splash guard that was broken during the last service. More

by SHORTY628
Service Price Transparency
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Recommend Dealer
Yes

July 19, 2025

Dealership Rating
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Service department rocks. Silvara always takes care of me and I appreciate honesty and promptness which I always get whenever I go there.I will never go anywhere else More

by mcchinakincorporated
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robb Whisenant

Jul 21, 2025

Silveira GMC responded

Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that our service team consistently provides you with honest, prompt, and dependable care. It means a lot to know you trust us enough to say you’ll never go anywhere else — that’s the highest compliment we could receive. We truly appreciate your loyalty and look forward to seeing you next time!

July 18, 2025

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I made my appointment online. My car was serviced and they called me when it was ready and I picked it up. Everything was very efficient. More

by smithbec2
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Recommend Dealer
Yes
Jul 21, 2025

Silveira GMC responded

Smith, thank you for the 5 star review and we are very happy to hear we were as efficient as we could be! Thank you for your loyalty to Silveira's and we look forward to servicing your vehicle in the future!

July 16, 2025

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They worked on our problem until it was fixed very satisfying I would recommend this dealership anytime More

by tim@lostcreeketching.com
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Recommend Dealer
Yes

Other Employees Tagged: Robb Whisenant , Kelly

Jul 21, 2025

Silveira GMC responded

Thank you so much for the kind words! We're glad we could resolve the issue to your satisfaction. Our team is committed to going the extra mile for our customers, and it’s great to know that was reflected in your experience. We truly appreciate your recommendation and look forward to serving you again in the future!

July 10, 2025

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Service was great. It was a recall and no problems with loaning one of the dealerships loaner vehicles.. More

by bob@norbayca.com
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Recommend Dealer
Yes
Jul 15, 2025

Silveira GMC responded

Thank you so much for your kind words Bob! We're glad to hear that your recall service went smoothly and that our loaner vehicle helped make the process more convenient. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future!

June 18, 2025

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For over 20 years I have always received friendly, courteous and efficient service. My concerns are always addressed and satisfied. More

by crivello
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Recommend Dealer
Yes

Other Employees Tagged: Robb Whisenant

Jun 24, 2025

Silveira GMC responded

We are grateful to have had your business for 20 years! Thank you for trusting us and being a part of the Silveira Family!

June 03, 2025

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They take good care of you when you need them. I will continue to use them, More

by vince34
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Recommend Dealer
Yes
Jun 13, 2025

Silveira GMC responded

Vince, thank you so much for the kind words! We're glad to hear that you feel well taken care of — that's exactly what we strive for. We truly appreciate your continued trust and look forward to helping you again whenever you need us!

May 28, 2025

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Marc is a professional service writer with many years of experience. Marc has an excellent demeanor for the work he performs as a customer service agent for your dealership. Have a great day! More

by john.felice
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Recommend Dealer
Yes

Other Employees Tagged: Robb Whisenant

Jun 02, 2025

Silveira GMC responded

Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Marc's professionalism and experience made a positive impression during your visit. He truly takes pride in delivering exceptional service, and we’re lucky to have him on our team. We’ll be sure to share your feedback with him. Wishing you a great day as well, and we look forward to serving you again in the future!

May 26, 2025

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Great customer service, follow through, and quick. I also recommend their warranty they offer when purchasing a vehicle which saved me a lot of money. Highly recommend! More

by lanajpaulsen
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Recommend Dealer
Yes

Other Employees Tagged: Robb Whisenant

May 26, 2025

Silveira GMC responded

Lana, Thank you so much for the kind words and recommendation! We're thrilled to hear that you had a great experience with our team and that our warranty helped save you money—that's exactly what we aim for. Providing excellent customer service and a smooth, efficient process is always our priority. We truly appreciate your support and look forward to serving you again in the future!

May 26, 2025

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Employee Rating

Just noticed my right front wheel is missing two lug nuts after Silveiras rotated my tires on May 5th. This isn't the first time I've experienced missing lug nuts including one missing wheel lock over the la More

by sgarcia95401
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Robb Whisenant

May 26, 2025

Silveira GMC responded

Thank you for bringing this to our attention. We’re very sorry to hear about the missing lug nuts and understand how concerning this must be. Your safety and satisfaction are our top priorities, and we take situations like this very seriously. We’d appreciate the opportunity to look into this further and make things right. Please reach out to our service department at your earliest convenience so we can inspect the issue and resolve it promptly.

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