Marc Bales
Marc Bales at Lexus of Chattanooga
Refer Me

Marc Bales

Lexus Master Certified Sales and Leasing 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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5.0
245 Reviews

I’ve been around cars my whole life. My father had his own dealership for over 30 years. The main thing he taught me was to be honest and to treat the customer like family. I’ve never forgotten those words and have always taken care of my customers.

Dealership Experience

5 yrs, 2 mos

Industry Experience

26 yrs, 2 mos

Specialties & Trainings

Finance Manager

Lexus

View more specialties & trainings
5.0

245 Reviews

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245 Reviews of Marc Bales

February 18, 2025

Dealership Rating
Employee Rating

Fred Fortson was excellent from start to finish. It was a smooth and easy process. More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fred Fortson, Justin Hendrick

January 29, 2025

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Lexus of Chattanooga was a wonderful car purchase experience. Unlike anything I’ve ever experienced at a car dealership. No pressure, straightforward and professional experience. Marc, Justin and Jac More

by Beth B
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Feb 06, 2025

Lexus of Chattanooga responded

Thank you, Beth, for your amazing review! ⭐️ We’re so glad to hear that your car-buying experience at Lexus of Chattanooga was unlike any other—no pressure, straightforward, and professional. Marc, Justin, and Jackson are thrilled to have made such a positive impression. We truly appreciate your recommendation and look forward to serving you again in the future! Enjoy your new vehicle!

January 25, 2025

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What a wonderful experience. Marc and Justin in finance are both great people to work with. They made the purchase such a great experience for my wife and I that we will always r More

by rsilvey1960
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick, Madison Messer

Feb 06, 2025

Lexus of Chattanooga responded

Thank you so much for your glowing review! We're thrilled to hear that Marc and Justin made your first Lexus purchase such a memorable experience. It's always our goal to provide a smooth and enjoyable process for our customers, and we're so happy that we achieved that for you and your wife. We truly appreciate your recommendation and look forward to assisting you both again in the future! Enjoy your new Lexus!

January 13, 2025

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Excellent car buying experience. Highly recommend. Marc picked me up at the airport and the team took care of me. Love the Lexus I bought! More

by Shelly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 20, 2025

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re so happy to hear that your car-buying experience was excellent, and that Marc and the team were able to make your visit seamless and enjoyable. We’re thrilled you’re loving your new Lexus! Your recommendation means the world to us, and we look forward to assisting you again in the future. Enjoy your new ride!

January 04, 2025

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Absolutely flawless experience with Lexus of Chattanooga. Mark Bales was super communicative, professional, and accommodating throughout the entire process. I would whole heartedly recommend them to anyone l More

by 3gaited
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick, Madison Messer

Jan 07, 2025

Lexus of Chattanooga responded

Thank you for sharing your outstanding experience with us! We’re so glad to hear that Mark Bales made your car-buying process smooth, communicative, and professional. It means a lot to us that you drove all the way from Orlando to do business with Lexus of Chattanooga! Your recommendation truly warms our hearts, and we’re grateful for your trust. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

January 04, 2025

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The worse thing was waiting on the GX to get to the dealer which could not be prevented….I was just very excited but Marc was great to keep me updated and a pleasure to work with. More

by Angie Mc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 07, 2025

Lexus of Chattanooga responded

Thank you for sharing your experience with us! We completely understand how exciting it can be to wait for your new vehicle, and we’re glad to hear that Marc kept you updated throughout the process and made it as smooth as possible. We truly appreciate your patience and are thrilled that you had a positive experience working with Marc. If there’s anything else we can do for you, please don’t hesitate to reach out. We hope you’re enjoying your GX!

December 10, 2024

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I want to first say, I despise car shopping. It’s not a fun experience. But Lexus of Chattanooga changed that for me. They were very helpful, not pushy at all, and helped me get the “mom car” I’ More

by LexusTX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Allie McKamey

Dec 18, 2024

Lexus of Chattanooga responded

Thank you so much for your wonderful review! We're so happy to hear that Lexus of Chattanooga was able to change your perspective on car shopping. It’s great to know that Marc Bales went above and beyond to secure the perfect "mom car" for you, and that we were able to handle any bumps along the way to ensure everything was perfect. We truly appreciate your recommendation and are honored to have earned your trust. If there’s anything else we can do for you, please don’t hesitate to reach out. Enjoy your new ride!

November 21, 2024

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Employee Rating

Marc was great to deal with. The check out process was much improved since the last time I dealt with you. Thanks to all. More

by Clemenb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 21, 2024

Lexus of Chattanooga responded

Thank you for your wonderful feedback! We’re so happy to hear that Marc made your experience a positive one and that you noticed improvements in our checkout process. We’re always looking for ways to enhance the experience for our customers, and your input means a lot to us. Thanks again for choosing us, and we look forward to assisting you again in the future!

November 12, 2024

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Marc Bales is a true professional. He was very knowledgeable and helpful. Marc made the whole car buying processes easy. More

by Dana N.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2024

Lexus of Chattanooga responded

Thank you so much, Dana! We’re thrilled to hear that Marc made your car buying experience smooth and easy. His professionalism and expertise are truly appreciated, and we’re so glad he could assist you in finding the perfect vehicle. Thank you for choosing Lexus of Chattanooga, and we look forward to serving you again in the future!

November 05, 2024

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Employee Rating

Still cannot believe we landed one of the most sought after vehicles available (or not available anywhere in GA, TN or AL). How did we get a new Lexus GX 550? It is the perfect color and Luxury package More

by Don.groce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 06, 2024

Lexus of Chattanooga responded

Hi Don, Thank you for such a glowing review! We’re absolutely thrilled that you were able to get your hands on one of the most sought-after vehicles, the Lexus GX 550. It’s wonderful to hear that the color and Luxury package were exactly what you were looking for—it sounds like the perfect fit! We're so glad Marc, Justin, and Jackson were able to guide you through the process and help you find the vehicle of your dreams. Your trust in our team means the world to us, and we’re honored to be your go-to dealership. If you ever need anything in the future, whether it's service or trading up, we’ll be here for you every step of the way. Enjoy every drive in your amazing new GX 550!

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