Marc Bales

Lexus of Chattanooga responded

Thank you so much for your kind words and continued trust! We’re thrilled to hear that Ralph and Marc made your experience seamless and effortless once again. Knowing this is your second purchase with us truly means the world. We’re honored to serve this community—and guests from across the country—and we’re so grateful to have you right here in our city. We look forward to being here for you anytime you need us.

Lexus of Chattanooga responded

Hi Monica, Thank you again for your feedback. We take every concern seriously, and our team has made every effort to address the issues you brought to our attention. While we understand there may be a difference in perspectives, we have reviewed your situation thoroughly and even extended an offer to make things right beyond what was originally agreed upon. Our goal has always been to honor our commitments and take care of our guests with transparency and respect. We’re sorry to hear that you're still feeling dissatisfied, but please know we’ve done everything we can to resolve this matter in good faith. If you’d like to continue the conversation, our doors are always open.

Lexus of Chattanooga responded

Thank you so much! We’re delighted to hear your experience with Marc Bales and Lexus of Chattanooga was a pleasure. Your recommendation means the world to us. We look forward to welcoming you back anytime!

Lexus of Chattanooga responded

Thank you, Jeremy! We’re so grateful for your kind words and thrilled Marc and our team made your experience top notch and pressure-free. Building friendships through genuine care is what we cherish most at Lexus of Chattanooga. We look forward to welcoming you back anytime—new friends are always welcome here! 🚗🤝 #LexusOfChattanooga #Omotenashi

Lexus of Chattanooga responded

Thank you so much, Natalie! We’re absolutely thrilled to hear that your experience with Marc Bales and our team exceeded your expectations—that’s exactly the kind of care and service we strive to provide every guest who walks through our doors. Your kind words truly mean the world to us, and we’re honored to know you plan to return for your next vehicle. When that time comes, we’ll be ready to welcome you back with the same warmth and dedication. With heartfelt gratitude, Your Lexus of Chattanooga Family Omotenashi – exceptional care, every time

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience, Prince! We’re truly honored to hear how Marc and the entire Lexus of Chattanooga team went above and beyond to make you feel like family. Helping you find the perfect 2025 Lexus IS 350 F Sport in your ideal colors—and at a price that exceeded expectations—is exactly the kind of care and dedication we strive for every day. It means the world to us that you and your best friend love your new ride, and your trust to refer friends and family is the highest compliment we could receive. We’re excited to welcome them with the same heartfelt hospitality. Enjoy every mile in your stunning new Lexus, and know we’re here for you anytime!

Lexus of Chattanooga responded

Thank you so much, Roy! We’re thrilled to hear that the buying process was simple and even enjoyable for you! At Lexus of Chattanooga, we pride ourselves on providing excellent service every step of the way, and it's wonderful to know that our team made a positive impression. We truly appreciate your kind words and look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you so much, Joseph! We are absolutely delighted to hear that you had such a positive experience purchasing a vehicle from Lexus of Chattanooga. It's wonderful to know that you found our team friendly, knowledgeable, and respectful of your time from the moment you walked in. We are especially pleased to hear that Marc went above and beyond to answer all your questions and made the entire process smooth and stress-free for you. Providing exceptional service and ensuring a comfortable experience for our guests is our top priority. Thank you for choosing Lexus of Chattanooga. We truly appreciate your business and hope you enjoy your new vehicle for many years to come! We look forward to assisting you with any future needs.

Lexus of Chattanooga responded

Thank you so much, Paula! We are truly honored to have you as a repeat customer at Lexus of Chattanooga. It means a great deal to us to know that you consistently find our team professional, knowledgeable, and accommodating, making it a pleasure to do business with us. We are absolutely delighted that you plan to return for your next Lexus. We look forward to welcoming you back and continuing to provide you with the exceptional service you've come to expect from 1 Lexus of Chattanooga.  

Lexus of Chattanooga responded

Thank you for your feedback! We are very pleased to hear that Mr. Bales provided you with a professional experience throughout your vehicle purchase and was able to answer all of your questions confidently. We strive to ensure our sales team is knowledgeable and provides excellent service to all our guests at Lexus of Chattanooga. We hope you are enjoying your new vehicle and look forward to assisting you with any future needs.