Marc Alberto

I recently visited Findlay Cadillac with the intention of exploring and potentially purchasing the Lyriq, an electric car, but my experience was nothing short of disappointing. From start to finish, the lack exploring and potentially purchasing the Lyriq, an electric car, but my experience was nothing short of disappointing. From start to finish, the lack of professionalism and poor salesmanship were glaring. I will say "Smitty" gave us an introduction and probably would have made the sale because he was engaging. When we went for the test drive, I was excited but quickly became frustrated. I knew very little about the car, and unfortunately, the sales representative didn’t take the time to educate me on its features or even offer a basic overview. The drive itself was silent, and there was absolutely no guidance or conversation about what made the car special. As someone considering a significant purchase, this lack of information was a major turnoff. After the test drive, we were left waiting for what felt like an eternity. No updates, no communication. At one point, we literally had to walk back toward the offices to see what was going on. This lack of initiative or follow-up from the sales team was incredibly unprofessional. Even more frustrating, there were no follow-up phone calls or any attempt to engage with us after our visit. My current Cadillac was in the shop and I even asked my advisor if someone from sales could follow up with me. It was as if they didn’t care about earning our business. I’ve never experienced anything like it, and it’s no surprise that there are hundreds of cars sitting on their lot. If Findlay Cadillac wants to stay competitive, they need to invest in proper training for their sales team and, most importantly, learn the value of customer engagement. It's clear that they missed an opportunity to make a sale due to their lack of effort, and unfortunately, they lost our business. More

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