Marc Alberto

I've been buying cars for over 25 years and have overall considered myself pretty lucky. I'd seen the worst and ended up with transactions I didn't regret. But my recent experience of getting a Cadillac a considered myself pretty lucky. I'd seen the worst and ended up with transactions I didn't regret. But my recent experience of getting a Cadillac at Findlay blew me away. My salesman, which I don't even like calling him that, he was like a consultant, Ryan Maggio made the process so pleasant and easy from start to finish I thought I was hallucinating. In less than 15 minutes he found me my dream vehicle (2024 Caddy XT5) and we were rolling down the 215. He also took the time to set up both my phones on the console and introduce me to ALL the technology. He told me when I go back to get my DMV paperwork from them in two weeks to keep notes of any questions so he can answer them or fix any of the options I didn't know how to use. He then briefly handed me off to Steve Hoffman the Finance Manager who was honest, straightforward, pleasant and made me feel completely comfortable with what I was signing on for. I've had 15 years in finance and went in prepared for the typical hard sell, xx negotiating we are all used. Nope. There was NONE of that. I left with peace of mind, a full tank of gas and a week later, not a drop of buyers remorse. I cannot recommend Findlay Cadillac and it's staff enough. Do yourself a favor and start with them before you go anywhere else! More

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I recently visited Findlay Cadillac with the intention of exploring and potentially purchasing the Lyriq, an electric car, but my experience was nothing short of disappointing. From start to finish, the lack exploring and potentially purchasing the Lyriq, an electric car, but my experience was nothing short of disappointing. From start to finish, the lack of professionalism and poor salesmanship were glaring. I will say "Smitty" gave us an introduction and probably would have made the sale because he was engaging. When we went for the test drive, I was excited but quickly became frustrated. I knew very little about the car, and unfortunately, the sales representative didn’t take the time to educate me on its features or even offer a basic overview. The drive itself was silent, and there was absolutely no guidance or conversation about what made the car special. As someone considering a significant purchase, this lack of information was a major turnoff. After the test drive, we were left waiting for what felt like an eternity. No updates, no communication. At one point, we literally had to walk back toward the offices to see what was going on. This lack of initiative or follow-up from the sales team was incredibly unprofessional. Even more frustrating, there were no follow-up phone calls or any attempt to engage with us after our visit. My current Cadillac was in the shop and I even asked my advisor if someone from sales could follow up with me. It was as if they didn’t care about earning our business. I’ve never experienced anything like it, and it’s no surprise that there are hundreds of cars sitting on their lot. If Findlay Cadillac wants to stay competitive, they need to invest in proper training for their sales team and, most importantly, learn the value of customer engagement. It's clear that they missed an opportunity to make a sale due to their lack of effort, and unfortunately, they lost our business. More

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