Manny Montanez
Manny Montanez at Covina Volkswagen
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Manny Montanez

Service Manager

Covina Volkswagen

528 S Citrus Ave
Covina, CA 91723

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4.6
37 Reviews
4.6

37 Reviews

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37 Reviews of Manny Montanez

January 16, 2025

Dealership Rating
Employee Rating

Great customer service along with great customer hospitality. They ensure an estimate and provide other services that are convenient to most people. More

by marco.cajero42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Covina Volkswagen responded

Thank you, Marco! We're glad to hear that our service at Covina Volkswagen met your needs. Your recognition of our customer service and hospitality means a lot. We look forward to seeing you again!

January 10, 2025

Dealership Rating
Employee Rating

Seems like my car is fixed. Not sure what they did, but it seems like it's fixes More

by DAD2TYAID
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 12, 2025

Covina Volkswagen responded

Thank you for sharing your recent experience with us. We're glad to hear your car is running smoothly. We'd appreciate the opportunity to discuss the services we provided in more detail. Please message us your contact details so we can connect. Your satisfaction matters to us.

January 10, 2025

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Employee Rating

Service & professionalism were excellent and job was completed in a timely manner! Very pleased with the work completed! More

by hmgmceagle
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 12, 2025

Covina Volkswagen responded

We're truly grateful for your kind words. At Covina Volkswagen, we pride ourselves on our professional service and timely work completion. We're delighted you're pleased with the outcome. Please visit us again!

January 10, 2025

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Employee Rating

My wife took in my daughters car for an oil leak. I bought the extended used car warranty and of course the job is not covered by the warranty. They diagnosed it as an oil separating unit. Every seal More

by kaiserslaveray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 14, 2025

Covina Volkswagen responded

Thank you for bringing this to our attention. Our goal is to deliver top-quality services at a fair cost and it is disappointing to learn that we have left the wrong impression. We would never intentionally mislead or take advantage of our customers. We value your trust and would appreciate the opportunity to address your concerns directly. Please give us a call or share your contact information so that we can reach out and work toward a resolution. We look forward to reconnecting with you.

December 30, 2024

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Employee Rating

I brought car in for an issue with having no response when leaving a stopped position. They could not find any thing wrong. The car still does not respond when leaving from stopped position. Also being a More

by GKMACHINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2024

Covina Volkswagen responded

We appreciate your feedback. At Covina Volkswagen, we aim to deliver a flawless experience. We're glad to hear our service department was friendly. We value your input about the car washing, and we're here to help with your car's response issue. Please feel free to reach out anytime with further comments or concerns.

December 29, 2024

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Great service, I am very impressed with the service and dealership. Thank you so much for your help. More

by FRAMEMART779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Covina Volkswagen responded

We're truly grateful for your positive feedback. At Covina Volkswagen, we strive to provide excellent service. Your kind words are much appreciated. We look forward to serving you again in the future.

December 28, 2024

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Employee Rating

Great people. Been getting the car serviced there for almost 10 years, again great people More

by TMADIESELTECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Covina Volkswagen responded

We're grateful for your loyalty to Covina Volkswagen over the past decade. It's always a pleasure to provide you with top-notch service. We look forward to serving you for many more years. Thank you!

December 24, 2024

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Employee Rating

The service was completed in a proper amount of time, and the service man were courteous More

by minisfrasier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Martell

Dec 26, 2024

Covina Volkswagen responded

We appreciate your 5-star feedback at Covina Volkswagen. It's great to hear that our service team was courteous and efficient. We look forward to serving you again in the future.

December 24, 2024

Dealership Rating
Employee Rating

I liked the videos feedback that the technician sent out. Very thorough and well thought out. More

by TRIEuKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Liautaud

Dec 26, 2024

Covina Volkswagen responded

We're so grateful for your 5-star review! At Covina Volkswagen, we value transparency and communication, so we're glad you appreciated our video feedback. It's wonderful to hear you found our technician's insights thorough. We look forward to seeing you again soon!

December 13, 2024

Dealership Rating
Employee Rating

Quick and easy service. Best dealer around.Manny is great ,he helped me, my cars needs. More

by BIG J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Martell

Dec 15, 2024

Covina Volkswagen responded

Thank you so much for your 5-star review! We're glad to hear that Manny provided quick and easy service for your car's needs at Covina Volkswagen. We appreciate your kind words and look forward to serving you again in the future.

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