Manny Gonzales
Manny Gonzales at Vision Kia East Rochester

Manny Gonzales | Page 36

Service Manager

Vision Kia East Rochester

201 E Linden Ave
East Rochester, NY 14445

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4.6
478 Reviews
4.6

478 Reviews

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478 Reviews of Manny Gonzales

May 17, 2024

Dealership Rating
Employee Rating

Express oil change took 1 1/2 hours to complete. Could not find my car in the lot. More

by OUPOUT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 17, 2024

Vision Kia East Rochester responded

"OUPOUT2" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 17, 2024

Dealership Rating
Employee Rating

The dealership has helped me with a few service items recently and has been doing a great job with customer service. More

by DGROSS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JOE KRUPPENBACHER

May 17, 2024

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 16, 2024

Dealership Rating
Employee Rating

Was told my car was ready. Went to pick up my car and found damage to it that they had billed me for fixing. They hadn’t even ordered the part yet. They took the keys back, and More

by 2dbackus2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Gammariello, Joe Ingrassia

May 16, 2024

Vision Kia East Rochester responded

We value and appreciate your business, Daniel. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 16, 2024

2dbackus2 responded

Obviously 2dbackus2 isn’t a customer. That’s my email. My name is Daniel Backus and you have my contact information, but I’ve called you twice today and have been sent to voicemail. This is a disingenuous attempt to discount my very real and very concerning review. Fix my problem if you want it changed.

May 16, 2024

2dbackus2 responded

I also just emailed the email you gave me in your response and it’s not even real.

May 16, 2024

2dbackus2 responded

Also very concerning that you have time to respond on here but I’m now calling for the 4th time today and just got sent to voicemail.

May 17, 2024

2dbackus2 responded

Thank you for changing your response from ""2dbackus2" does not correspond to any customer in our database.“ to something more reasonable. I expect to hear from the general manager and have the situation be made right tomorrow.

May 21, 2024

Vision Kia East Rochester responded

MR BACKUS. We will be happy to use the agreed $250 towards your vehicle repairs as a credit to you. When you are ready, please let us know when you would like to come in and what services you would like to use the credit on. We appreciate you communicating with us as we always strive to improve. Thank you.

May 21, 2024

2dbackus2 responded

I was told Joe would be calling me today to discuss what repairs you guys would be doing if that was an option. I’m not in a position to put anymore of my own money into the car, what would really help me out is fixing the transmission’s missing bolt and the brakes. A $250 credit won’t be enough to do this and I don’t currently feel comfortable giving you guys any more of my own money. If that’s not possible I’d rather just take cash.

May 15, 2024

Dealership Rating
Employee Rating

Friendly people. They kept me apprised of their service. I used to get free oil change. I knew they were now charging for this service, but $69 ! More

by TANDJHIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Gammariello, Joe Ingrassia, JOE KRUPPENBACHER

May 16, 2024

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

May 15, 2024

Dealership Rating
Employee Rating

I've been using this dealership for my last four Kia leases. Salesmen are very friendly, helpful and not at all pushy. I've also never had any issues with Service. I won't shop anywhere else for a Kia. More

by Jbellave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Ingrassia, JOE KRUPPENBACHER, Patrick (Sales)

May 15, 2024

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 15, 2024

Dealership Rating
Employee Rating

Good people mediocre appearance of facility. Space is cramped and difficult to navigate around the lot More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Ingrassia, JOE KRUPPENBACHER

May 15, 2024

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

May 15, 2024

Dealership Rating
Employee Rating

Workers were very friendly, quick, efficient and explained to me any questions I had in completeness More

by LMERRILL1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2024

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 13, 2024

Dealership Rating
Employee Rating

Courteous personnel, kept me apprised of what was needed every step of the way. Kelly is the best! More

by DJRHESLOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly

May 14, 2024

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 11, 2024

Dealership Rating
Employee Rating

They took good care of me and the car and were able to answer most of my questions More

by DENNISLAVOIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 10, 2024

Dealership Rating
Employee Rating

The customer service person was very accommodating and pleasant. The service was completed when promised. More

by ngwesson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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