Manny Fakhori

Great every visit...... Everyone very helpful especially Great every visit...... Everyone very helpful especially that young man that I dealt with yesterday service guy(Phil) I always enjoy my trips there Great every visit...... Everyone very helpful especially that young man that I dealt with yesterday service guy(Phil) I always enjoy my trips there He was very good at assisting me and all parts of my service I get my oil change just wonderful he has a new addition since the last time but very good.. More

by MAIDASHIFLETT Verified Customer Verified Customer

Report | Print

Based on my experience with Nissan of Richmond (listed below), the harassing phone calls and emails I can promise you that myself or anyone in my family will not purchase or lease a vehicle from Nissan of below), the harassing phone calls and emails I can promise you that myself or anyone in my family will not purchase or lease a vehicle from Nissan of Richmond. - The day I picked up my vehicle when I purchased it, the vehicle ran out of gas one block fro the dealership because the sales representative/dealership forgot to put gas in the vehicle.- Every time that I have made an appointment to drop my vehicle off for service it was never ready at the promised time. One time I dropped the vehicle off at 8:30 am, was promised it would be ready by 12:30 pm, I called at 2 PM to find out the status and was told the work had yet to be started. I picked the vehicle up and took it elsewhere for an oil change and tire rotation. More

Report | Print

I am not one to leave a nasty review but, I spent over 7 hours here on a Saturday. They stuck me with a nice guy named Patrick who did a great job for the amount of training he had.(it was only his 4th day) hours here on a Saturday. They stuck me with a nice guy named Patrick who did a great job for the amount of training he had.(it was only his 4th day) It took us about four and a half hour to test drive 2 cars and to get the numbers back on both of the cars. I decided to buy a car around 5pm. I left to get some food and was told that my paper work and car would be ready at 6:30 when I returned. The car looked great, however in was 9pm before we were even called into the finance room. When I looked over my credit application I realized that there were multiple errors including my name, how much made per month, and how long I had worked at my current job. When I realized the information on my credit application was incorrect I was encouraged to sign the paper work anyways by the finance guy (Charles The Bull) and a manager named Russel. After this happened we decided not to buy a car from this establishment and asked for out down payment of 3,500 dollars back. We were told it had already been deposited. The Manager, Russel, called me later that night to set up a meeting with their general manager Manny. I told him I could be there at 7pm on Monday. It has been over 24 hours with no response. The only reason I'm leaving any stars on this review is because Patrick had such great customer service! We went to Hart on Nissan the next day and bought a nicer car for less money! highly recommend heading over there instead! More

Report | Print

The opposite of transparency. Dealer processing fees are not published on website and they will not divulge them over the phone or in email. Would only provide them if i scheduled Dealer processing fees are not published on website and they will not divulge them over the phone or in email. Would only provide them if i scheduled and appointment and came in to meet with a sales person. Witholding the true cost of the vehicle does not bode well. More

Report | Print

Paula Moore 6 hour Victory at Nissan of Richmond Short Pump One of RVA finest "Nissan of Richmond in Short Pump" has proven above and beyond customer service, sales & negotiations and everyone leaving with new One of RVA finest "Nissan of Richmond in Short Pump" has proven above and beyond customer service, sales & negotiations and everyone leaving with new cars! More

Report | Print

Best place to take your car for service!! Such a wonderful breath of fresh air when I walk into Nissan of Richmond. I absolutely recommend coming here to purchase a new vehicle or for service! Such a wonderful breath of fresh air when I walk into Nissan of Richmond. I absolutely recommend coming here to purchase a new vehicle or for service!!! More

Report | Print