Mandela Williams

Overall, I was not happy and satisfied with my experience and the first time that I’ve actually bought multiple vehicles from this location from the old people who ran it much better service, but the news st and the first time that I’ve actually bought multiple vehicles from this location from the old people who ran it much better service, but the news staff that you have and all that stuff going on it’s not good service I will not be back to this location to buy any more Hyundai vehicles ever again I was told that I was getting financed to Hyundai itself coming to find out I was getting hot. I got financed to somebody else I was told I was gonna get a price worked out and the price wasn’t worked out and this is from a customer who bought three or four vehicles from the same location. I will not be back. More

by de-shonwilson Verified Customer Verified Customer

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Their cars are reliable. Customers like me appreciate doing business with dealers like hyundai west Customers like me appreciate doing business with dealers like hyundai west More

by Max Verified Customer Verified Customer

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Everyone at ALM was nothing short of amazing thanks to all for their service they provided and the care they showed that made my car purchasing excellent. all for their service they provided and the care they showed that made my car purchasing excellent. More

by nataliethomas256 Verified Customer Verified Customer

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John was great and very knowledgeable. Mandela was kind and ensured my paperwork was processed timely. We need more Finance Managers in the evening at the end of the month. I had over an h Mandela was kind and ensured my paperwork was processed timely. We need more Finance Managers in the evening at the end of the month. I had over an hour wait and everything was done prior to 8. I was at the dealership almost 10 PM! I came in at 7 PM. I had everything on my end and even gave docs to my sales rep in advance. This would be the only area of improvement I see. More

by tae.whatley Verified Customer Verified Customer

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They worked with me to get a good deal. The show room was clean and created a relaxing environment. Our salesman was the best Jawon. The show room was clean and created a relaxing environment. Our salesman was the best Jawon. More

by sflora Verified Customer Verified Customer

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Initially, I had an appointment but upon arrival they couldn't locate the person I was supposed to meet. As I was walking out, the sales manager, Nick stopped and apologized, and offered to personally as couldn't locate the person I was supposed to meet. As I was walking out, the sales manager, Nick stopped and apologized, and offered to personally assist me. I gave them a shot again. There was the numbers game back and forth instead of the bottom line from the beginning as requested. Although I had my own financing and picked my car, it still took 3.5 hours to get out of there. I came back on Monday to bring my bank check and the car was not detailed or ready. I had to wait again. I'm actually normally easy to please but because the detailing was rushed, it wasn't complete. When I showed my sister my new purchase, she said "they didn't do a very good job detailing it" and pointed out the dirt on the doors, spots on the console, etc.. At this point I was ready to be done with the car buying process and just let it go. However, there were 2 individuals, Mikias and another guy who checked with me frequently and on the delays to update me although they weren't my sales people. All in all, I give the dealership a 3.5 Room for improvement for sure. It's a beautiful car though. More

by ronanlime Verified Customer Verified Customer

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Amir and Destiny were awesome. They worked quickly and efficiently. The young man Homer that greeted me when I first arrived exuded excellent customer service. The dealership was v They worked quickly and efficiently. The young man Homer that greeted me when I first arrived exuded excellent customer service. The dealership was very clean. My overall experience was a 10 out of 10. More

by shanika219 Verified Customer Verified Customer

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Love my car. Took too long. The salesman wrote my name wrong & i had to spend a long time with customer service to get my loan correct. Took too long. The salesman wrote my name wrong & i had to spend a long time with customer service to get my loan correct. More

by browncassie2 Verified Customer Verified Customer

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It was great experience thank you for all you do to help out people buy a car. out people buy a car. More

by tjmcintosh1972 Verified Customer Verified Customer

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I don't feel comfortable with the business I did with this dealership. Some figures were not very transparent and there weren't many explanations. Maybe I didn't ask for them, but they are not profession this dealership. Some figures were not very transparent and there weren't many explanations. Maybe I didn't ask for them, but they are not professionals and shouldn't assume the customer knows everything. On the contrary, they seem to take advantage of the situation to improve their figures. More

by jcfrancos Verified Customer Verified Customer

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