Mallory Toyota-GR

Capital Toyota, Inc. responded

Dear wrcooke, Thank you for taking the time to share your experience with us. First and foremost, we’re truly sorry that your recent interaction with Capital Toyota didn’t reflect the high level of care and attentiveness you received at Lexus of Chattanooga. We take great pride in providing a warm, thoughtful, and respectful experience at both of our stores, and it’s clear we missed that mark for you. After reading your message, we understand how frustrating it must have felt to receive an email about your file being deleted—especially after clearly sharing your timeline and intentions. While the message was automatically generated by our CRM system as part of a routine clean-up process, we recognize that technology should never come at the expense of a personal touch. That’s something we continue to work on, and feedback like yours helps guide those improvements. As for the response from our general manager’s assistant, please know it was never intended to diminish the importance of your feedback. Quite the opposite—our GM often asks trusted team members to respond on his behalf so we can act quickly and begin making things right. We understand how that might have felt impersonal in this case, and we’re genuinely sorry it added to your disappointment. While it may be too late to change your mind, we still appreciate the opportunity you gave us and hope you’ll consider this experience as a bump in the road rather than the whole journey. If your path ever leads back to Capital Toyota, we’d love the chance to welcome you with the genuine care and hospitality that inspired your initial interest. Wishing you and your wife many happy miles in your new vehicle and a great experience wherever you choose to go next. Warm regards, The Capital Toyota Team Omotenashi – from our hearts to yours

Capital Toyota, Inc. responded

Thank you for your wonderful review! We’re so happy to hear that Bryan was able to work through everything to get you into the perfect car. Providing friendly and helpful service is what we aim for, and it’s fantastic to know we succeeded in making your experience a great one. We’re thrilled you couldn’t be happier with your new car! If there’s anything else we can assist with, please don’t hesitate to reach out.

Capital Toyota, Inc. responded

Thank you for your glowing praise of Curry! We're delighted to hear that he provided you with such an outstanding car-buying experience. Being straightforward and honest are qualities we value greatly in our team members, and it's wonderful to know that Curry exemplified these traits during your interaction. We appreciate your business and look forward to serving you again in the future at Capital Toyota!

Capital Toyota, Inc. responded

We're thrilled to hear that your experience at our dealership was the best you've ever had! Thank you for taking the time to share your positive feedback. At Capital Toyota, providing an exceptional customer experience is our top priority, and we're delighted that we could make your visit memorable. If there's anything more we can do for you or if you have any further feedback, please feel free to reach out. We appreciate your trust and hope to continue exceeding your expectations in the future. Thank you for choosing Capital Toyota! Safe travels, and we look forward to serving you again.