Malcolm Xavier-Grady

The dealership is clean organized, very nice inventory and I love the service department. Thanks and I love the service department. Thanks More

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Malcom X-Grady (Sales) Purchased (ordered) my new 2020 RAM 1500 Laramie from Dodge of Burnsville. Malcom X-Grady was AWESOME. I put him through the ringer, so to speak wi Purchased (ordered) my new 2020 RAM 1500 Laramie from Dodge of Burnsville. Malcom X-Grady was AWESOME. I put him through the ringer, so to speak with a really specific vehicle search. When we could not find exactly what I wanted, he walked me through the entire special-order process with RAM & 29 days later I had my new truck with EXACTLY what I wanted in it! I have to also call out Matt Courts for helping with everything also. There's nothing negative I can say about my entire purchase experience with Dodge of Burnsville, Malcom & Matt! TY! More

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Perfect for car sales Malcolm was great in helping me in getting the truck that I wanted. Now I have bought cars and trucks from different dealerships all over MN and all h Malcolm was great in helping me in getting the truck that I wanted. Now I have bought cars and trucks from different dealerships all over MN and all have the same types of salesmen-overly pushy, get it done today type of mentality. Malcolm was very low key and LISTENED to what I was looking for and didn't try to substitute some other vehicle to meet a sales quota. We test drove a couple of different styles of trucks, but overall the one I wanted was at different dealership. So he worked at getting that truck. It took a day, but he came thru. This is the first time that I have been very happy with truck buying experience and felt like I got a good deal and not ripped off. More

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LEASED 2019 RAM 1500 MALCOLM-XAVIER GRADY DID A FANTASTIC JOB LEASING ME A 2019 RAM 1500. I ALWAYS GET GREAT SERVICE WHEN I COME TO THE KING OF RAM. I HIGHLY RECOMMEND OTH MALCOLM-XAVIER GRADY DID A FANTASTIC JOB LEASING ME A 2019 RAM 1500. I ALWAYS GET GREAT SERVICE WHEN I COME TO THE KING OF RAM. I HIGHLY RECOMMEND OTHERS TO COME TO THE KING OF RAM. MALCOLM ANSWERED ALL QUESTIONS FROM START TO FINISH. WAS VERY PROFESSIONAL IN ALL ASPECTS!! THANK YOU. DAN MCFARLAND. More

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“King of xxxx service” Absolutely garbage customer service. No sense of urgency. Lack of communication. Lying employees. I’ve told everyone I know to never go to this dealer Absolutely garbage customer service. No sense of urgency. Lack of communication. Lying employees. I’ve told everyone I know to never go to this dealership. More

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Excellent Malcolm worked had to find us the truck we wanted and then to get the deal done. Very professional and responsive. We highly recommend him. Malcolm worked had to find us the truck we wanted and then to get the deal done. Very professional and responsive. We highly recommend him. More

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Finally, a positive experience with a car salesman. I recently found myself in need of a vehicle for the first time in many years. After doing a lot of comparative shopping online, i found a vehicle th I recently found myself in need of a vehicle for the first time in many years. After doing a lot of comparative shopping online, i found a vehicle that i was interested in at Dodge of Burnsville. I stopped one evening and was amazed at the inventory in the lot. I entered the dealership building and stood inside for a minute looking at the 2019 vehicles. I saw another man standing looking out at the lot. This many turned toward me and politely asked if he could be of assistance. He introduced himself as Malcom Grady. I initially didnt take him as a car salesman as my previous experiences led me to believe all/most car sales people were desperate, overly aggressive and pushy in their approach to customers. Malcom did not display amy of those attributes at all. Malcom was polite, calm, and approachable. He seemed interested in what i was looking for. As we spoke, i found Malcom clearly understood how to communicate with people, and knew the products he was hired to sell. Malcom understood this was the first "new" vehicle purchase for me in about 20 years. He presented everything in a manner that allowed me to make the decisions on my terms, while i got comfortable with the reality of having a vehicle payment again, the first time in a long time. Malcom went Above and beyond in making sure all of my questions and concerns were answered. We found Malcolm to be respectful and personable, which all seemed to come to him naturally, very much to just be part of his personality. Through all of that, Malcom earned my sale and any future car business we might have. Malcom is now my "car guy". I have already directed a friend, a die hard Ford person (why?), to Malcom. Thank you Malcom. More

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Makes you feel like part of the family. In the midst of a very chaotic holiday season, I found myself needing a new car. I went in late one afternoon and I briefly explained to Malcolm what In the midst of a very chaotic holiday season, I found myself needing a new car. I went in late one afternoon and I briefly explained to Malcolm what I was looking for and he hit the nail on the head on the first test drive. In the days after he's stayed late and given me personal attention and superb service that goes over and above any of my other car purchases. I would definitely recommend my family and friends go see Malcolm at Dodge of Burnsville. More

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Excellent to work with. Straight forward to deal with. Malcolm was our sales person and I will definitely go back to him in the future. He explained the features on the pickup, answered our questions, trea Malcolm was our sales person and I will definitely go back to him in the future. He explained the features on the pickup, answered our questions, treated us with the respect I appreciate and made the buying experience easy and enjoyable. We bought a quality vehicle from a quality person. Ask for Malcolm when you go to look at your next vehicle. More

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Very friendly and patient We had the best car salesman. Malcom Xavier was by far the best person my wife and I have encountered. His manager was also very friendly We had the best car salesman. Malcom Xavier was by far the best person my wife and I have encountered. His manager was also very friendly More

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