Malcolm Lumsden
Malcolm Lumsden at Volkswagen of Duluth
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Malcolm Lumsden

Sales Consultant

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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5.0
13 Reviews
5.0

13 Reviews

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13 Reviews of Malcolm Lumsden

December 15, 2024

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Employee Rating

Great selection of new and used vehicles staff is knowledgeable and friendly. Would definitely shop here again. More

by pfspride
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Johnston, Andy Pegelow

Dec 16, 2024

Volkswagen of Duluth responded

Thank you for the wonderful review! We’re so glad you enjoyed our selection of vehicles and found our team to be knowledgeable and friendly. We truly appreciate your kind words and look forward to helping you again in the future. Happy driving!

December 12, 2024

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They let me know of an error in my lease paperwork and asked me in to re-sign. Greeted pleasantly at the doors, offered coffee, got all the paperwork re- done and was out the door quick! Thanks! More

by saranardodavinci
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Andy Pegelow

Dec 12, 2024

Volkswagen of Duluth responded

Thank you for your understanding and for sharing your experience! We’re glad to hear our team handled the situation efficiently and made you feel welcome throughout the process. Your time is important to us, and we’re happy we could get everything taken care of quickly. If there’s anything else we can assist with, don’t hesitate to reach out!

December 09, 2024

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Very attentive and easy to work with team at VW-Duluth. This is our second vehicle here and appreciated how seamless the process went. More

by Deb
Sales Price Transparency
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Recommend Dealer
Yes
Dec 09, 2024

Volkswagen of Duluth responded

Thank you for your wonderful review! We're so glad to hear that you had another great experience with our team. It’s always a pleasure to work with returning customers, and we’re thrilled that the process was seamless for you. We appreciate your continued trust and look forward to assisting you with any future vehicle needs!

December 06, 2024

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I couldn’t be happier with my recent VW purchase! The entire experience was seamless from start to finish, thanks to the top-notch service provided by the team. They were knowledgeable and attentive More

by Cassie.ernest
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Chris Johnston, Tyler Morphew

Dec 06, 2024

Volkswagen of Duluth responded

Thank you for the amazing review! We’re thrilled to hear that you had such a seamless and stress-free car-buying experience with us. Our team takes pride in going above and beyond to help our customers find their perfect vehicle, and it’s wonderful to know we exceeded your expectations. Enjoy your new VW, and thank you for your recommendation—we look forward to serving you again in the future!

November 30, 2024

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They took care of everything we wanted, always a pleasure working with them. Great dealership More

by michael.latraille
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Morphew, Andy Pegelow

Dec 02, 2024

Volkswagen of Duluth responded

Thank you for the wonderful review! We’re so glad to hear that our team took care of everything you needed and that you enjoy working with us. Your kind words mean a lot, and we truly appreciate your support. We look forward to serving you again soon!

November 07, 2024

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Everyone there was amazing. Car buying made easy. Will recommend VW to everyone. Malcolm and Tyler had a mess to clean up with my trade in. They did a great job. More

by Dmjjbb2
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Morphew

Nov 08, 2024

Volkswagen of Duluth responded

Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience at Volkswagen of Duluth. It’s great to know that Malcolm and Tyler were able to assist with your trade-in and make the car-buying process easy for you. We truly appreciate your recommendation, and we’ll be sure to pass along your kind words to them. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new ride!

October 24, 2024

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A positive experience. I had never purchased/chose a car before. Once I walked into VW I knew it was the right fit for me. Tyler & Malcolm were both truly patient, honest, More

by Alyssa R.
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Morphew

Oct 25, 2024

Volkswagen of Duluth responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Tyler and Malcolm made your first car-buying experience a positive one. At VW of Duluth, we strive to make every customer feel comfortable, respected, and well-informed throughout the process, and we're so glad to hear that this resonated with you, especially as a single female. It means a lot to us that you felt our team was patient and honest. We appreciate your trust in us, and we’re here for you anytime! Enjoy your new car!

October 23, 2024

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I leased my second vehicle from Volkswagen of Duluth and had a wonderful experience. Malcolm called me around 11:00 AM to let me know there were lease deals this month and I could trade my vehicle early. I More

by kaabrahamson
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Morphew, Andy Pegelow

Oct 25, 2024

Volkswagen of Duluth responded

Thank you for sharing your experience! We're thrilled to hear that your second lease with VW of Duluth went so smoothly. Malcolm and the team always strive to provide top-notch service, and it’s great to hear that he was able to get you into the exact vehicle you wanted in just a few hours. We’re so glad everything worked out perfectly with the lease deal. Thank you for your continued trust in us, and enjoy your new ride!

October 22, 2024

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Very nice fast experience I love the 2024 Tiguan very smooth ride Got to test drive a few others I like this one very nice staff More

by allandavis218
Sales Price Transparency
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Recommend Dealer
Yes
Oct 25, 2024

Volkswagen of Duluth responded

Thank you for the great feedback! We're so happy to hear that you had a smooth and fast experience with us, and that you're loving your new 2024 Tiguan! It’s great that you got to test drive a few other models, but we’re thrilled the Tiguan was the perfect fit. We’ll be sure to pass along your compliments to our team! Enjoy the ride and thanks again for choosing VW of Duluth!

October 12, 2024

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Employee Rating

Smooth process. Only thing that was negative in a way is the constant texting before the purchase and the constant calling after the purchase. Really “turns” a perso More

by woodmancody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Morphew, Matthew Austin

Oct 14, 2024

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback! We’re thrilled to hear that your purchasing process was smooth. We apologize for any inconvenience caused by the excessive communication before and after your purchase. We strive to ensure our customers feel supported throughout their experience, but we understand that this can be overwhelming. Your input is valuable, and we will work to improve our follow-up process to make it more convenient for our customers. We appreciate your business and hope you enjoy your new vehicle!

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