Magdalena Babiarz

Service Department Experience - A Letdown After some Years of Loyalty I’ve been a loyal customer of this dealership—I’ve purchased two vehicles here and referred six other people, all of whom bought Years of Loyalty I’ve been a loyal customer of this dealership—I’ve purchased two vehicles here and referred six other people, all of whom bought cars. I’ve always had an excellent experience on the sales and finance side—truly 120%. They’ve consistently treated me with care and respect. Unfortunately, I can’t say the same for the service department. I brought my vehicle in for a computer error, which was fixed efficiently. While it was there, a recall was addressed as well—something I agreed to because it was necessary and covered. After picking up my car, I immediately noticed the engine felt different—stuttering, hiccupping, and a strong antifreeze smell. Later that day, antifreeze was leaking everywhere, and I had to have the car towed back to the dealership. I was told the part that failed had “nothing to do with the recall,” which I don’t believe is fully accurate. It’s all connected to the same system. Regardless, I was made to pay entirely out of pocket for that first repair—no accountability was taken. Then, after that was repaired, a second leak was discovered. This time, I was only charged for parts while labor was covered—but I still believe that at minimum, both situations should have been split 50/50. Given the timing and the nature of the issues, I feel the dealership should’ve taken full responsibility. Two weeks later, my car is still not running right—it’s hiccuping, misfiring, and I still smell antifreeze. And through all of this, no effort was made to offer compensation for a rental car, which is critical for me because I rely on my vehicle for my business. Every day without it costs me money. What’s most disappointing is how I felt dismissed. The service manager brushed me off, and I felt like my loyalty, referrals, and long-standing relationship meant nothing. It’s disheartening, especially when the sales and finance team have always treated me like family. I expected better. I needed transparency, accountability, and support—not indifference. More

by rwoodson27 Verified Customer Verified Customer

Report | Print

John and the team at Hayes took their time understanding what we were looking for and presented options that methods needs. Very pleased with the entire buying experience at Hayes. what we were looking for and presented options that methods needs. Very pleased with the entire buying experience at Hayes. More

by Gary M Verified Customer Verified Customer

Report | Print

Great sales people, everyone super friendly working hard for the customers. Looking forward to going back. for the customers. Looking forward to going back. More

by wmdaviddavis Verified Customer Verified Customer

Report | Print

Steven and d Mooney were excellent and I thank them very much for getting me out of my gas guzzler and into a much nicer vehicle with much better gas mileage much for getting me out of my gas guzzler and into a much nicer vehicle with much better gas mileage More

by myronda1960 Verified Customer Verified Customer

Report | Print

Wonderful process from beginning to end. Everyone was great, helpful, and informative allowing me to feel very confident and comfortable trusting the journey first business lease of a SUV! Everyone was great, helpful, and informative allowing me to feel very confident and comfortable trusting the journey first business lease of a SUV! More

by jgreenhealthconsulting Verified Customer Verified Customer

Report | Print

From first contact this dealer was courteous and provided a seamless experience. I would recommend this dealership if you are in the market for a new or used car. a seamless experience. I would recommend this dealership if you are in the market for a new or used car. More

by jrd.dutton Verified Customer Verified Customer

Report | Print

Love it! Service was phenomenal! I felt like family! I enjoyed this experience so much. Service was phenomenal! I felt like family! I enjoyed this experience so much. More

by angela.colson Verified Customer Verified Customer

Report | Print

My purchase experience with the team at Hayes could not have been better. From initial contact, to financing, to delivery, everyone there provided top-notch service. I managed to get my hands on a lim have been better. From initial contact, to financing, to delivery, everyone there provided top-notch service. I managed to get my hands on a limited edition King Daytona Hellcat Charger from them. Cameron McDonald was my salesman, and he was straightforward and honest throughout the whole process as was Magdalena Babiarz in finance. The price was very fair and competitive, and the customer service was excellent. I would definitely recommend this dealership without reservation. More

by Mike H. Verified Customer Verified Customer

Report | Print

Went to purchase a truck. Called 3 hours before arrival to let them know i was coming. Arrived and truck had not been serviced or cleaned. Sat around 4 hours waiting on them t Called 3 hours before arrival to let them know i was coming. Arrived and truck had not been serviced or cleaned. Sat around 4 hours waiting on them to get the truck ready. Plan on spending the day up there... More

by jasontanner2830 Verified Customer Verified Customer

Report | Print

Great car buying experience. I was in and out the same day. I definitely recommend this dealer. I was in and out the same day. I definitely recommend this dealer. More

by Mike Knight Verified Customer Verified Customer

Report | Print