Madolyn McPhail
Madolyn McPhail at Crest Volvo Cars

Madolyn McPhail

Volvo Certified Delivery Coordinator

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

5.0
45 Reviews
5.0

45 Reviews

Write a Review

Dealership Experience

9 yrs, 9 mos

Industry Experience

9 yrs, 9 mos

Languages Spoken

English English

45 Reviews of Madolyn McPhail

January 12, 2026

Dealership Rating
Employee Rating

Gage was incredibly helpful, insightful, and a pleasure to work with. I would strongly recommend him to other potential Volvo buyers. More

by jlaux
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Gage Rucker

Jan 14, 2026

Crest Volvo Cars responded

We're delighted to hear about your wonderful experience with Gage! Your positive feedback means everything to us at Crest Volvo Cars. Thank you for taking the time to share your recommendation.

January 11, 2026

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Employee Rating

Impeccable understanding, patience, and customer service. I felt understood during this purchase. Both were kind! More

by NCJFOSTER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Greg Bryan

Jan 14, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're delighted that you felt understood throughout your purchase and that our team's kindness and customer service made such a positive impression. Your recognition means so much to us at Crest Volvo Cars.

December 31, 2025

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Quality service and very hospitality and helping the customer satisfaction warranty very quality job provide to custom. I’m very happy with this service. More

by reza GH yghaffarian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Service department

Jan 02, 2026

Crest Volvo Cars responded

We are excited to hear about your wonderful experience with our team. Your satisfaction with the quality service and hospitality you received means everything to us. We're thrilled that our commitment to providing excellent customer care and ensuring your complete satisfaction came through during your visit. It's fantastic to know that the quality of work we delivered met your expectations and left you feeling happy with the service. Your feedback motivates us to continue delivering the same level of excellence to every customer who walks through our doors.

December 27, 2025

Dealership Rating
Employee Rating

I am so grateful to have been able to work with Nash and the entire team at Crest Volvo Cars. I flew into Dallas from NYC to help my mother buy her first luxury car. I did my research prior to visiting Da More

by Parul Patel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2026

Crest Volvo Cars responded

We are absolutely thrilled to hear about the wonderful experience you and your mother had while finding her first luxury vehicle. It means so much that you chose our dealership after researching options for your visit from New York City. Nash and our team take great pride in creating a comfortable environment where customers feel at ease throughout their entire journey. We understand how important it is to have all questions answered thoroughly and to ensure we fully grasp what each customer is looking for. Your satisfaction with the deal we were able to arrange and our assistance with the trade-in process, even without the title present, demonstrates our commitment to going above and beyond. We truly value customers like you who take the time to share their positive experiences, and we are honored that you would recommend Crest Volvo Cars to your friends and family.

December 25, 2025

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This is my second car with Crest. They have always treated me very well and their customer service and experience is one of a kind! More

by Lisa Krutmeier
Sales Price Transparency
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Recommend Dealer
Yes
Dec 29, 2025

Crest Volvo Cars responded

Thank you for choosing Crest for your second vehicle! We're thrilled that our customer service continues to exceed your expectations. Your loyalty means everything to us, and we look forward to serving you again.

December 23, 2025

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We received a fair value for our trade in and everyone was very friendly and straightforward. More

by DW
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Dec 24, 2025

Crest Volvo Cars responded

Thank you for sharing your experience We're grateful to hear you felt the trade-in value was fair and our team was friendly and straightforward. Your positive feedback means a great deal to us at Crest Volvo Cars, and your satisfaction drives us to maintain these high standards.

November 17, 2025

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Employee Rating

Everyone there was great. Our agent Nash was awesome. We'll be back for our next car. More

by DB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nash Abir

Nov 25, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team! It's fantastic to know that everyone made such a positive impression on you. We're particularly pleased that your agent provided such excellent service throughout your visit. Your kind words about the overall experience mean so much to us at Crest Volvo Cars. We look forward to welcoming you back when you're ready for your next vehicle and providing the same outstanding service you've come to expect.

November 10, 2025

Dealership Rating
Employee Rating

My overall shopping experience was great. My salesperson Brandon did an awesome job. From greeting me early that morning, until the closing process was completed. Although my purchase did not More

by King
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Nov 19, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful shopping experience with us. It's fantastic to know that your journey from the initial greeting through the closing process exceeded your expectations. We truly appreciate your recognition of our team's dedication to finding solutions rather than making excuses when challenges arise. Your feedback about the exceptional service you received really means the world to us. We're thrilled that this second purchase with us has reinforced your confidence in our commitment to outstanding customer care. Knowing that our sales team and management worked together to address your concerns and ensure everything would be properly resolved reflects exactly the kind of experience we strive to provide. Thank you for taking the time to share such detailed feedback about your experience. Your five-star review and kind words about our team members truly motivate us to continue delivering the high level of service our customers deserve. We look forward to continuing our relationship with you and ensuring your complete satisfaction.

Nov 19, 2025

Crest Volvo Cars responded

Thank you for the wonderful five-star review! We're thrilled to hear about your great shopping experience and that Brandon, Jorge, Locke, and Madolyn provided exceptional service from start to finish. We appreciate your recognition of our team's commitment to finding solutions and ensuring your satisfaction. It's fantastic that your second purchase with Crest Volvo has reinforced your confidence in us. We look forward to continuing our relationship and resolving those minor issues promptly.

October 08, 2025

Dealership Rating
Employee Rating

We had a great experience working with Mike Stock! Mike worked with us in purchasing our previous XC60 car and we chose to work with him again. We chose to work with Mike again since he is very suppor More

by Ali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 13, 2025

Crest Volvo Cars responded

We are ecstatic to hear about your wonderful experience with our team! It's fantastic to know that you had such great service and chose to return to us for another vehicle purchase. We're thrilled that you found our support so helpful and appreciated the clear communication throughout your decision-making process. Having customers like you who value thorough explanations and informed choices makes our work truly rewarding. Your kind words about our staff and the dealership mean everything to us. We're honored that you continue to trust Crest Volvo Cars for your automotive needs, and we look forward to serving you for many years to come!

August 28, 2025

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Employee Rating

Good buying experience with great staffs. Would recommend others to buy from Crest Volvo. Best More

by Yuchi.kuo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Caden Leggett

Sep 16, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are delighted to hear that you had such a positive purchasing experience with our team. Your recommendation truly means the world to us. We take great pride in providing excellent service, and knowing that our staff made your visit memorable reinforces our commitment to every customer who walks through our doors. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

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