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![Madison Spencer at Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake](http://cdn-user.dealerrater.com/images/employee-placeholder.jpg)
Madison Spencer
Admin
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
15711 Gulf Freeway
Webster, TX 77598
276 Reviews
Write a Review276 Reviews of Madison Spencer
June 21, 2024
Good place to keep your Jeep running right. Service advisor was very knowledgeable and kept us informed. Service advisor was very knowledgeable and kept us informed. More
Other Employees Tagged: Sky Dejohn , Josh Service Advisor
June 21, 2024
I usually have great service at this location. This time it was a lot different. The associate I spoke with may have been in training as she had to ask someone for help writing up my work order wh This time it was a lot different. The associate I spoke with may have been in training as she had to ask someone for help writing up my work order which was just an advantage care service. The service usually takes about an hour but 2 hours later I walked back to the service area where multiple people seemed to be shooting the breeze. The saw me walk up and ask about my truck and wouldn’t you know it was ready. Probably had been ready for an hour but no one took the time to notify me. 15 minutes after I left I received multiple text messages that my truck was ready. What a joke. More
Other Employees Tagged: Sky Dejohn
June 19, 2024
Great job and very polite people thank you Big Star for sure i come back! sure i come back! More
Other Employees Tagged: Sky Dejohn
June 16, 2024
Great experience. Quality people. Would definitely recommend to any friends and family that are in search of a new car or truck. Quality people. Would definitely recommend to any friends and family that are in search of a new car or truck. More
Other Employees Tagged: Sky Dejohn , Kevin Babu
June 15, 2024
Amazing customer service! This is the second vehicle we have purchased from them and we will definitely be going back! This is the second vehicle we have purchased from them and we will definitely be going back! More
Other Employees Tagged: Sky Dejohn
June 11, 2024
Dint like the treat of sales man and coworker feel i been cheat fix paper work behind my back wanted 60 months finance and got 66 months trusted finance guy when i told him 5 years not 5 and a half is my fa cheat fix paper work behind my back wanted 60 months finance and got 66 months trusted finance guy when i told him 5 years not 5 and a half is my fault not cheking but had all in a flash drive where i dint have a coumputer to check it right away More
Other Employees Tagged: Sky Dejohn , Dejuan wright and kevin 👎
June 07, 2024
The sales person was quick to greet us immediately upon entering the parking lot. He was friendly, courteous, knowledgeable and provided us the information needed. He kept us informed of the process alon entering the parking lot. He was friendly, courteous, knowledgeable and provided us the information needed. He kept us informed of the process along the way. More
Other Employees Tagged: Sky Dejohn
June 06, 2024
Although the staff was consistently friendly, they were not efficient on communicating the delays or updates regarding my vehicle. I was told repeatedly they would only have my vehicle for 24 hours and it not efficient on communicating the delays or updates regarding my vehicle. I was told repeatedly they would only have my vehicle for 24 hours and it turned into two days. they would have kept it for three had I not called them and told them that I needed my vehicle back immediately. They stated they were waiting for a part to be delivered and it could be delivered anytime the following day by 2:30 PM. My frustration with this is they should have notified me the moment they realized that they didn’t have the part to complete the work. I had to call twice to get updates on my vehicle and I still haven’t received a call back letting me know the park came in so they could complete the job. More
Other Employees Tagged: Sky Dejohn
June 05, 2024
After my vehicle was serviced, a "Service 4 WD" light came on. I need to have this corrected. came on. I need to have this corrected. More
Other Employees Tagged: Sky Dejohn
June 05, 2024
Great service over all, in service dept and on the sales floor. best dealership in town. floor. best dealership in town. More
Other Employees Tagged: Sky Dejohn
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