Madison Marschel
Madison Marschel at Gateway Chevrolet Cadillac Hyundai Nissan
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Madison Marschel

Hyundai Nissan Service Advisor

Gateway Chevrolet Cadillac Hyundai Nissan

501 38th St S
Fargo, ND 58103

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4.9
9 Reviews

Dealership Experience

2 yrs, 5 mos

Languages Spoken

English English

4.9

9 Reviews

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9 Reviews of Madison Marschel

November 02, 2024

Dealership Rating
Employee Rating

Landon was top notch. He answered all my questions and helped me figure out how to first drive my Kona and then learn all the new ins and outs. Everyone at Gateway was h More

by Kayfay1999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2024

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you for taking the time to share your thoughts on working with Landon, Bill, and our team. We're glad to hear we delivered such a great experience!

October 30, 2024

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Employee Rating

Very friendly and helpful staff. They all seemed very knowledgeable about the vehicles. Bill did an exceptional job in helping us make our decision! More

by MLM
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jason Solheim, Bill Culley

Oct 31, 2024

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gateway Chevrolet Cadillac Hyundai Nissan.

October 10, 2024

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Employee Rating

I asked them if the water leak would be fixed and they said yes but they didn’t tell me that there could be a possibility of something else they don’t see after they did me a quote for $12,000 worth of re More

by Amie peltier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 11, 2024

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you for sharing your experience with us. We understand your frustration regarding the water leak issue and the subsequent repairs. It's important to us that our customers feel informed and satisfied with their service at Gateway Chevrolet Cadillac. We encourage you to reach out directly so we can discuss your concerns and work toward a solution. Your feedback is crucial, and we want to ensure you have a reliable vehicle. Please contact us at your earliest convenience. Sincerely, The Gateway Chevrolet Cadillac team

Oct 12, 2024

Amie peltier responded

I have called and left a message with the department manager for repairs two times already and I still haven’t gotten any feedback not even a callback. This is the most feedback that I’ve gotten so far.

Oct 16, 2024

Amie peltier responded

Once again days have passed and I still have not received any feedback and I left another message? So I will leave my number here and hopefully hear something from somebody at Gateway 7018314956

September 05, 2024

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Salesmen-ship fantastic, service center currently 0/2 with my vehicles on properly diagnosing and fixing the problem. Not very satisfied. More

by ANDREA GARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan McGarry, Casey Martel

Sep 06, 2024

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you for sharing your experience with us, Andrea. We appreciate your kind words about our sales team, but we understand your frustration with the service center. It's important to us that all vehicles are properly diagnosed and repaired. Please feel free to reach out to Gateway Chevrolet Cadillac directly so we can address your concerns and work towards a solution. Your feedback is valuable to us. Sincerely, The Gateway Chevrolet Cadillac team

September 04, 2024

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Extremely friendly staff. Everyone went out of their way to ensure we were comfortable with the purchase process. Will definitely return. More

by Tomconnect22
Service Price Transparency
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Recommend Dealer
Yes
Sep 04, 2024

Gateway Chevrolet Cadillac Hyundai Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gateway Chevrolet Cadillac Hyundai Nissan!

June 20, 2024

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Employee Rating

Did not check my tire pressure or my vitals including washer and transmission levels at time of service. More

by ae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Gateway Chevrolet Cadillac Hyundai Nissan responded

We are sorry to hear that you didn't have a 5-star experience, and we apologize for any inconvenience. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you for your input, and we hope to hear from you soon.

April 24, 2024

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Employee Rating

It was a very pleasant experience at Gateway. Loved working with LC, he was extremely knowledgeable about the new 2024 Sant Fe. He answered all our questions and told us to call him if we had an More

by TZMYSLINSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2024

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Gateway Chevrolet Cadillac Hyundai Nissan!

April 07, 2024

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Employee Rating

John and everyone at Gateway were amazing at helping me when I was in a bind. Very welcoming and knowledgeable and most of all understanding. I will be doing all future vehicle business with them from now More

by Nicole Vitek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brad Tweten, Ryan McGarry , John Trygstad

Apr 08, 2024

Gateway Chevrolet Cadillac Hyundai Nissan responded

Nicole, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you again for choosing Gateway Chevrolet Cadillac Hyundai Nissan, we look forward to having you as one of our valued customers for many more years to come!

April 03, 2024

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Employee Rating

Best person ever! ! Goes above and beyond!! Hardest working and nicest person you'll meet!! Makes the process enjoyable and easy!! Most fun to work with!! Makes you smi More

by dogdad
Recommend Dealer
Yes
Apr 03, 2024

Gateway Chevrolet Cadillac Hyundai Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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