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by flrhoades
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2025 -
Huston Chrysler Dodge Jeep RAM responded
Thank you for taking the time to leave this 5-star rating! We hope to work with you again!
Sincerely,
The Huston Chrysler Dodge Jeep RAM Team
Great service and was able to work me in on short notice
. They also provided a loaner car.
. They also provided a loaner car.
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by pollard0
Verified Customer
Verified Customer
Service Price Transparency
Dec 31, 2024 -
Huston Chrysler Dodge Jeep RAM responded
Thank you for your review! I'm glad to hear that you received great service and that we could accommodate you on short notice. We strive to make your experience as convenient as possible, including providing loaner cars when needed. We appreciate your feedback and look forward to assisting you again at Huston Chrysler Dodge Jeep RAM!
Sincerely,
The Huston Chrysler Dodge Jeep RAM Team
Great experience from beginning to end.
I received updates as to progress so I knew how long I would be there and paid less than I expected. That never happens! Great staff throughout the b
I received updates as to progress so I knew how long I would be there and paid less than I expected. That never happens! Great staff throughout the building
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by email4jef
Verified Customer
Verified Customer
Service Price Transparency
Dec 28, 2024 -
Huston Chrysler Dodge Jeep RAM responded
Thank you for your wonderful review! We're thrilled to hear that you had a great experience from start to finish at Huston Chrysler Dodge Jeep RAM. It's our goal to keep our customers informed and provide excellent service, so we're glad we could exceed your expectations. We appreciate your kind words about our staff and look forward to seeing you again soon!
Sincerely,
The Huston Chrysler Dodge Jeep RAM Team
Our last visit a couple of weeks ago for our Jeep.
The maintenance work was was good thank you.
The maintenance work was was good thank you.
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by gabralex12
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2024 -
Huston Chrysler Dodge Jeep RAM responded
Thank you for your feedback! We're glad to hear that your recent visit for your Jeep's maintenance work at Huston Chrysler Dodge Jeep RAM went well. If you have any further questions or need assistance in the future, feel free to reach out to us. We look forward to seeing you again!
Sincerely,
The Huston Chrysler Dodge Jeep RAM Team
The dealership got the Job done in short amount of time
and the lady Maddie was very nice to me.
and the lady Maddie was very nice to me.
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by KEANEWST
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2024 -
Huston Chrysler Dodge Jeep RAM responded
Thank you for your kind words! We’re thrilled to hear that Maddie provided you with excellent service and that we were able to get the job done quickly for you. At Huston Chrysler Dodge Jeep RAM, we strive to make every experience a positive one. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
The Huston Chrysler Dodge Jeep RAM Team
I've used this dealership for all the service on my 2014
RAM. I've always been satisfied and recommend them to anyone needing service on their vehicle.
RAM. I've always been satisfied and recommend them to anyone needing service on their vehicle.
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by Steve P
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2024 -
Huston Chrysler Dodge Jeep RAM responded
Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our service department for your 2014 RAM. Your recommendation means a lot to us at Huston Chrysler Dodge Jeep RAM. We appreciate your trust in us and look forward to seeing you again for any future service needs!
Sincerely,
The Huston Chrysler Dodge Jeep RAM Team
They were attentive to my concerns.
They actually listened to what I had to say. Allowed me to talk to the tech directly which I think helped.
On't my only reservation and I do not bl
They actually listened to what I had to say. Allowed me to talk to the tech directly which I think helped.
On't my only reservation and I do not blame. The service department manager. I'm not sure he was correct or I misunderstood what he said.
About about which of the 2 bait is hair, curly, started to car? I realize you're a observe battery. Search for the car in a they stalled position at a red light, for example.
But I thought he indicated to me that the little battery actually started to occur each and every time in the large battery. Was to make all the sensors and relays functional I googled That scenarior no, and it disputed what the service manager told me and again I could have misunderstood him.
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by jparker1251
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I believe the text name was jason
Dec 05, 2024 -
Huston Chrysler Dodge Jeep RAM responded
Thank you for sharing your feedback with us. We're glad to hear that our team was attentive to your concerns and that you appreciated being able to speak directly with the technician. It's important to us that you have a clear understanding of the services we provide. If you have further questions or would like to clarify any information regarding your vehicle, please don't hesitate to reach out to us directly at Huston Chrysler Dodge Jeep RAM. We're here to help and ensure you have a great experience with your vehicle.
Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Great customer service, Answered my questions and
answered my phone calls without much delay. Thank you.
answered my phone calls without much delay. Thank you.
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by kenemuth8
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2024 -
Huston Chrysler Dodge Jeep RAM responded
Thank you for your kind words! We appreciate your positive feedback about the customer service at Huston Chrysler Dodge Jeep RAM. We're glad to hear that your questions were answered promptly and that you felt taken care of. We look forward to assisting you again in the future!
Sincerely,
The Huston Chrysler Dodge Jeep RAM Team
Although Maddy’s communication was professional, I was
very disappointed with the loaner service. I was informed that I needed to return the loaner with the same amount of gas it had when it was provided
very disappointed with the loaner service. I was informed that I needed to return the loaner with the same amount of gas it had when it was provided to me. However, the loaner was given to me with an empty tank. Over the six days I used the vehicle, I had to fill it with gas to commute, leaving it with half a tank at the time of return. When I asked if I could be reimbursed for the gas, since I obviously couldn’t take it back out, I was told no.
This is particularly frustrating because, under normal circumstances, the dealership would not accept a loaner with less gas than it originally had. Yet in this case, they accepted the vehicle with gas they hadn’t provided. It’s unfortunate that a remedy for this issue wasn’t even considered, which leaves a bitter taste on my overall experience.
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by mylucybelle08
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2024 -
Huston Chrysler Dodge Jeep RAM responded
Good afternoon this is the service manager Walter
I was not made aware of this issue of our loaner not having any fuel in the vehicle and would like to get you a discount or take care of your next oil change
Dec 06, 2024 -
mylucybelle08 responded
Please feel free to call me on my cell to discuss. [REDACTED]. If I am unable to answer, please leave a message and I will return your call.
Please know that I asked Maddie prior to picking my vehicle up if anything could be done about the gas situation and was told that she had to ask.
I thought surely the dealership has had this happen at some time and has a standard procedure in place for these types of cases.
When I arrived and I asked if there was a solution regarding this matter, I was informed that her (Maddie) manager said there was nothing that could be done. At that point, I was honestly surprised. My family and I have always owned Ford vehicles and believed it was a lack of customer service on the brand of the dealership.
I appreciate your reply and I look forward to hearing from you soon.
Respectfully,
dg
Great service and friendly staff.
. accomaditions for waiting very nice and comfortable. I give Hudson a 5 star rating.
. accomaditions for waiting very nice and comfortable. I give Hudson a 5 star rating.
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by jimluo
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2024 -
Huston Chrysler Dodge Jeep RAM responded
Thank you so much for your wonderful review! We appreciate your kind words about the great service and friendly staff at Huston Chrysler Dodge Jeep RAM. We're glad you found our accommodations comfortable during your wait. We look forward to serving you again in the future!
Sincerely,
The Huston Chrysler Dodge Jeep RAM Team
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