Friendly informative review of days work on the CRV.
Work was done in the time Maddie provided.
Relaxing lounge area where people can wait.
Work was done in the time Maddie provided.
Relaxing lounge area where people can wait.
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by dtopenwheel11
Verified Customer
Verified Customer
Service Price Transparency
Jul 04, 2025 -
Russ Darrow Honda responded
Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon!
George Matthews
george.matthews@russdarrow.com
Darrow always gives great service.
The employees at the desk are always very cordial. Thanks!
The employees at the desk are always very cordial. Thanks!
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by MITTER4
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2025 -
Russ Darrow Honda responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
George Matthews
george.matthews@russdarrow.com
I don’t like the new phone system.
You can never get through to a live person. Horrible.
I do like the service at Honda though.
You can never get through to a live person. Horrible.
I do like the service at Honda though.
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by wendy_pierce
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2025 -
Russ Darrow Honda responded
Hi Wendy:
Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!
George Matthews
george.matthews@russdarrow.com
They did a great job.
They got me in quickly. The counter person explained things well.
They got me in quickly. The counter person explained things well.
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by GEOHRECREA1TIVE
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2025 -
Russ Darrow Honda responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
George Matthews
george.matthews@russdarrow.com
I appreciate the video that was sent to me showing me the
issues with the vehicle. Very pleased with the service that I got from the department.
issues with the vehicle. Very pleased with the service that I got from the department.
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by CHRISLEUTERMANN
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2025 -
Russ Darrow Honda responded
Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon!
George Matthews
george.matthews@russdarrow.com
My experience was one of perfection from scheduling to my
reception by Maddie to the prompt and professional service I received, I was impressed when offered a ride home, when I told them I was about 45 mile
reception by Maddie to the prompt and professional service I received, I was impressed when offered a ride home, when I told them I was about 45 miles they just gave me a rental, no charge, they also stayed in contact to let me know the status of my vehicle, and sent a short video of the vehicle's inspection, very nice to deal with, I finally found a dealership I like working with, thanks to the team at Russ Darrow, Good Job!
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by Throttleman101
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2025 -
Russ Darrow Honda responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
George Matthews
george.matthews@russdarrow.com
I've always had a friendly,helpful and professional
experience with Darrow Honda. I will tell anyone that
experience with Darrow Honda. I will tell anyone that
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by lindablue5568
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2025 -
Russ Darrow Honda responded
It has been a pleasure serving you, Linda. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come!
George Matthews
george.matthews@russdarrow.com
Met my best expectations And I received every courtesy I
will recommend you to my friends
will recommend you to my friends
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by jzimmermann
Verified Customer
Verified Customer
Other Employees Tagged:
Maddie Wojciechowski
Jun 12, 2025 -
Russ Darrow Honda responded
Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
George Matthews
george.matthews@russdarrow.com
I got ripped off.
Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually p
Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually put full-synthetic in my car. I told her the website said $49 for semi-synthetic. She decided to pull up the website and show me the price was around $75.
So I went online and actually selected Schedule Service at their location. I put in my car’s information and it showed $49 for semi-synthetic. I showed her and she said that meant the full-synthetic wasn’t priced right either.
I went with the full-synthetic that was $85 but was $75 on sale. Then she gave me another $10 off, making the total $65.
When the oil change was finished, the $65 ended up being $89! There was the tax, a couple of other charges for something like $4 each, and then a “shop fee” which happened to be $10. I feel as if they wanted to make sure I paid the regular price for the full-synthetic of $85 in the end. I paid it, left this dealership, and will try to never go back there.
Also, my appointment was at 10:30am and I didn’t leave until around noon. This was supposed to be an emissions test and 20-minute oil change for $49 but ended up being 1-1/2 hours and $89.
I know what they did and they know because the person who greets you is the person who checks you out when the service is completed. I believe Zach, who was very nice, said Maddie was busy at the moment and he would check me out. Maddie was nowhere to be found when I was informed my total was $89. Seems too convenient. I felt horrible when I left and for most of the day after that. Doesn’t feel good to be ripped off.
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by AEANDE74
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2025 -
Russ Darrow Honda responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
George Matthews
george.matthews@russdarrow.com
Maddie was awesome, quick, and informative.
Super impressed by her! Great experience over all yesterday.
Super impressed by her! Great experience over all yesterday.
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by Deeder76
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2025 -
Russ Darrow Honda responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come!
George Matthews
george.matthews@russdarrow.com