Mackenzie Smebak | Page 22

MacKenzie is so patient and goes above and beyond to make sure the customer is happy!!! She is the reason we will be returning to this dealership for any future service! sure the customer is happy!!! She is the reason we will be returning to this dealership for any future service! More

by MarciL Verified Customer Verified Customer

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Excellent team. Great customer service. Communication was good. I would recommend more text message updates to help the employees not have to make calls. Our car was complex and they took time to diagnose an good. I would recommend more text message updates to help the employees not have to make calls. Our car was complex and they took time to diagnose and find resolution to meet all our needs. More

by SCHIRMACHER8 Verified Customer Verified Customer

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Everyone is afraid to bring their car into a dealership. Comes down to the cost and are the employees honest. We’ve had our vehicle repaired at this dealership twice and they have proven to us they’re hones Comes down to the cost and are the employees honest. We’ve had our vehicle repaired at this dealership twice and they have proven to us they’re honest and trust worthy. Thank you for your integrity! More

by andersonpainting916 Verified Customer Verified Customer

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Oil change & tire rotation was completed in 1 hour, I was told it would be 90 minutes. I LOVE hopping in my newly washed Jeep! told it would be 90 minutes. I LOVE hopping in my newly washed Jeep! More

by bonnie1982may22 Verified Customer Verified Customer

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I bought my new Ram about a month ago. My first night with the truck I found out that the driver side taillight was not working. I brought the truck to the service department first thing the next mornin with the truck I found out that the driver side taillight was not working. I brought the truck to the service department first thing the next morning Mackenzie seemed put off that I did not make an appointment. I explained it was a brand new truck (less than 12 hours old) and got the we will get to it when we can. However, zero priority was given to repairing the issue on a brand new truck! To further my frustration my truck was not repaired that day! My truck sat at the dealership for an extra day for what ended up being a quick repair! When I bought my new Ram I purchased a spray in bedliner and an Access cover. The bedliner material was on back order so I needed to wait a month to get this done. When the material came in I dropped my truck off on a Wednesday morning and was told that the bedliner was completed by Wednesday afternoon and that the cover would not be installed on Wednesday to make sure it had time to cure. Thursday morning I got a text from Mackenzie in service to let me know that my truck was there. After waiting a month again zero priority given because the cover was not installed on Thursday! On Friday after hearing nothing I stopped into the dealership to find out what was taking so long? Finally on Friday afternoon I got a text that my truck was done! All in all thanks to Mackenzie's unwillingness to accommodate repairing an issue on a brand new truck and installing items that a customer waited a month on I lost 3 days of use of my truck! If you have not made an appointment don't talk to Mackenzie! I was so displeased with the level of service that I received I took the complimentary oil change card that I received and gave it to the General Manager to inform him that I would not be getting any other service done on my vehicle there even when it is free! More

by GREZEK1 Verified Customer Verified Customer

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Great service, good communication! First time I have brought a vehicle in for repair.... did bring vehicle in once for a recall in the past. Chrysler Sebring brought in this time..., just wanted the veh brought a vehicle in for repair.... did bring vehicle in once for a recall in the past. Chrysler Sebring brought in this time..., just wanted the vehicle fixed correctly with oem parts. Wrong part was ordered so ended up staying an extra day. Not a huge deal as I know how that can easily happen. More

by ddavsail1 Verified Customer Verified Customer

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Have been getting my Ram serviced at this location for 4 years. Great communication, quick service turnarounds and always a focus on quality. Best Ram service team in the area. years. Great communication, quick service turnarounds and always a focus on quality. Best Ram service team in the area. More

by crfenwick72 Verified Customer Verified Customer

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The service advisor was courteous and knowledgeable. My Jeep had a premium oil change, tires rotated and a multipoint check completed. The service was done before promised and before my coffee cooled down Jeep had a premium oil change, tires rotated and a multipoint check completed. The service was done before promised and before my coffee cooled down. Nicely done! More

by BROOKSDBERG Verified Customer Verified Customer

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Nice staff, speedy turn over time. Performed maintenance check up for me and rotated my tires. Nice to know I'm being taken care of. check up for me and rotated my tires. Nice to know I'm being taken care of. More

by STACEMC65 Verified Customer Verified Customer

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Very friendly employees and great service!!! My new go to dealership :) Service writer was very thorough and explained everything up front. Great job by all! dealership :) Service writer was very thorough and explained everything up front. Great job by all! More

by pamklingsporn Verified Customer Verified Customer

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