Mackenzie Florence

Mckenzie was amazing very helpful. Very knowledgeable.. The dealership was very clean. Nice people too Very knowledgeable.. The dealership was very clean. Nice people too More

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The car had damage that was “fixed” but then again peeled off again the next day. I received no response when I reached out. I wasn’t pleased with the manager and the “deal” I received. I wasn’t pleased orig off again the next day. I received no response when I reached out. I wasn’t pleased with the manager and the “deal” I received. I wasn’t pleased originally quoted the sticker price, not the Jim Ellis price that I saw online even though I came in with the stock code rather than perusing the lot. There was also a used mask in the center console that the manager had been driving around. More

by SHANNON.MCDONNELL Verified Customer Verified Customer

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Had a really nice experience getting my EV6. I definitely enjoyed working with them and would again I definitely enjoyed working with them and would again More

by R0 Verified Customer Verified Customer

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McKenzie was wonderful throughout the whole process! She made the process so quick and easy! She made the process so quick and easy! More

by KVH102488 Verified Customer Verified Customer

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Great experience working with Mackenzie and Rich Spaulding very professional and friendly. Love our new Kia EV 6 Spaulding very professional and friendly. Love our new Kia EV 6 More

by PRANIKD Verified Customer Verified Customer

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MacKenzie was super helpful and the rest of the team was very accommodating. They worked with us on every detail we needed. Awesome experience. very accommodating. They worked with us on every detail we needed. Awesome experience. More

by ALEX.POWELL Verified Customer Verified Customer

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We are driving our 2024 Telluride with duct tape on all four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride to the service department and was told they would inspect all the trim and order as needed. We were told however, that warranty would only cover one incident, so if the other trim came off later, it would not be covered. They said the other trim was okay and ordered one piece on September 10th and it’s still not here. Brought the Telluride back in late November as now all the trim is falling off! Supposedly there is a recall on this but we have not received a notice. We have had several other recalls that we completed promptly when scheduled. Who knows when the trim will get here since it’s already been three months and no eta! Not sure at this time how the warranty is going to work when/if the trim ever does come in, but expect a battle if they try to charge us!, In the mean time, we are driving around in our new Telluride with duct tape all over the windows and doors! Absolute unacceptable service response from Kia the Jim Ellis dealership! More

by ELIZABETH.TUTTLE Verified Customer Verified Customer

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The entire team was terrific. We worked with Jack who was very patient and took the time to talk us through the details of the vehicles we were considering - trim packages; hybrid We worked with Jack who was very patient and took the time to talk us through the details of the vehicles we were considering - trim packages; hybrid or gas; parent-friendly features; multiple test drives. The entire sales team was great and I’m thrilled with my new Kia! More

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If I could give Mackenzie 10 stars I would ! !!! she was the best Car Sales Persons that I have ever dealt with; she was extremely knowledgable, helpful, patient, and never pushy. !!! she was the best Car Sales Persons that I have ever dealt with; she was extremely knowledgable, helpful, patient, and never pushy. More

by BILL.RAPER Verified Customer Verified Customer

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From the time you get there, the people are very pleasant. There is a very nice place to sit while wait for your car to be serviced and snacks. The service department is also awesome every one of th pleasant. There is a very nice place to sit while wait for your car to be serviced and snacks. The service department is also awesome every one of them. And the sales person I got my car from and the person I did the Final paperwork are all great. More

by patnewill Verified Customer Verified Customer

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